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  1. Support - Schedule a phone call using online chat

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    64 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate seeking urgent help, however right here you're in Xero Product Ideas. This is where you can join and vote on ideas for change at Xero, this is not a direct line to support. This is a public forum where anything you post is visible to others - Please keep this in mind when sharing your details.


    While we don't have an inbound number you can contact our Xero Support team, you can reach them anytime by raising a case through the Contact Xero Support tile found at the bottom of most pages throughout Xero Central.

    If you can provide a little detail on your questions or what you're needing help with we'll be bale to get you in touch with someone with the best skills to help, and generally our specialists are happy to arrange a phone call at a time that suits you.

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    Kylie Barringer commented  · 

    Urgent, my pays are 2 days overdue because Ive been trying to figure out a problem.

    The ABA download isn't picking up the $ amount from the payrun so when I go to import the file and process the pay a $0 amount shows and it won't go through.

    Also, I have only 5 active employees but I have an error message saying that I need to upgrade because I have more than 5 employees.

    Please call me on 0431 244 290 I am based in Brisbane Australia. You can call me tonight Brisbane time that's ok.