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For small businesses

Customer ideas for Xero's business & accounting features, subscription & support, user roles, contacts and Xero Payroll

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7 results found

  1. Subject: Feature Request – Automatic Card Type Detection and Dynamic Surcharge Application

    I am writing to request a feature enhancement for Xero’s integrated payment services that would allow businesses to automatically detect the type of card a customer uses (e.g., domestic, international, credit, debit) and dynamically apply the appropriate surcharge.
    Why this feature is important:
    Card processing fees vary significantly depending on the card type and origin. Automatically passing the correct surcharge to the customer ensures transparency and helps businesses recover costs fairly.
    Manual calculation or flat surcharges can result in either under-recovering costs or overcharging customers, which is not…

    2 votes

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  2. Products and Services - Ability to set mark up rules that will automatically calculate and either fill in or offer a suggestion for the sale price. We frequently have to update the cost for products, which will be used on multiple invoices or projects. It is very time consuming, with a high probability of human error, to manually calculate the sale price for each update. The ability to have multiple rules is needed. We have two rules based on the cost (less than $100 and equal to or greater than $100), and have discussed adding additional rules.

    2 votes

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  3. The new inbox removed the 'download' option from the kebab on each line of the list of files. The only way now to download a file without using a mouse is to tab to the right spot to open the new preview pane, then either tab all the way to the bottom of the list plus 5 more tabs to get to the download button OR reverse tab similarly large numbers of times to get to the download button via all the menu bar items, then press enter (space doesn't activate this button). This is not Accessible.

    (One previous post…

    1 vote

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  4. Product/Inventory - Template Parent Item Line.
    Would hugely time saving to be able to add multiple item lines with one click.
    Clicking on a parent item which has selected item lines attached.
    These multiple item lines are the items that would be used on every invoice, creating an item line template so to say.

    1 vote

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  5. We really need Xero to implement the capability for small businesses to submit their UK corporation tax return online, directly without an approved xero partner, BEFORE MARCH 2026 WHEN THE HMRC ONLINE SERVICE FOR SUBMITTING CORPORATION TAX RETURNS STOPS.
    Our main justification to pay for Xero is it saves he cost of an accountant!
    Currently HMRC lists Xero as an alternative software package for submitting tax returns after March 2026; but at the moment this is not an option in Xero unless you are a professional accountancy firm approved as a "Xero partner".
    If Xero does not intend to make…

    1 vote

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    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  6. As Xero started to update existing modules, the "new" modules, took on this idiotic philosophy/logic that users should need to click Enter before clicking Tab.

    Previously, I could type an account name (or part of one), use up/down arrows to highlight the account in the list, then click Tab to confirm the selection and move to the next field.

    This is (fortunately) still the case in the Create transaction screen.

    This functionality was removed from New Invoicing.. but fortunately, it was eventually returned.

    This functionality has been removed from Adjustments > Bank Fee function.

    It's annoying as ****. Just fix…

    1 vote

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

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  7. The PDF preview pane is fantastic... except a page can be lengthy and it doesn't let you scroll on it.
    If I hover my cursor on the PDF preview and scroll (using the scroll wheel of my mouse), it zooms. I almost never need to zoom on it. If I needed to Zoom I would hold control and scroll, like I would on any other browser page.
    I have to move my cursor to this skinny panel either side of the page to be able to scroll, or grab the skinny scroll bar (to the right, not the left).
    Get…

    1 vote

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