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  1. Please reinstate the ability to create a sales invoice directly from the file library and have the file attached. This function was bafflingly removed in 'new' invoicing for sales yet the ability to create all the other types of transactions directly from file library was retained. This is a critical function when dealing with multiple BCIs (buyer created invoices) every month. Often the BCI file name does not include the customer name so requires opening the file in file library as well as creating the new sales invoice since files cannot be attached & viewed within the sales invoice until…

    11 votes

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  2. New Tracking Report has no summary option - the existing summary option will be retired in November meaning more work will be involved in manually working out the summary balance for each tracked item. Please give a summary option similar to "old" report that is being retired.

    7 votes

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  3. It would be very useful if Xero had the option to display the model code number on delivery orders (DO) / current packing slips, but not on invoices.

    Introducing a delivery order or partial delivery option would make the process more flexible and accurate for businesses that handle split shipments. For record keeping, it should clearly show which items have been delivered and which are still pending.

    Overall, this feature would significantly improve tracking, customer communication, and operational efficiency.

    4 votes

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  4. A slight bug found - I just had a supplier ask why we had charged less for the last 2 months. I checked and it looks like Xero defaulted to "GST Inclusive" invoices when copying an invoice that is GST-Exclusive, even when:

    1) the previous Invoice is set to "GST Exclusive"
    2) the Financial settings, tax defaults, For sales is set to for"Based on last sale"
    3) Note - No Contact defaults for GST set.

    Somehow, my $500 + GST invoices = $575 has been reduced to $500 including GST.

    Previously Xero would copy over the invoice exactly, but now…

    4 votes

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  5. Our business provides lump sum quotes. While we list individual products/services for clarity, we do not show a cost per item (row). As a workaround - we hide the 'quantity' and 'price' columns however we still use the inventory item feature to automatically import the individual product/service. We then include a row at the bottom of the quote with the lump sum, account & tax rate.

    Problem:
    When the 'Quantity' and 'Price' columns are hidden via quote settings, the 'Amount' column incorrectly displays 0.00 when a product is selected from the 'Item' column. If the item is manually typed in…

    4 votes

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  6. In search since I've used Xero, when searching for an Invoice Number - results would appear and a coloured box with the status - red for Awaiting Payment, and green for Paid. A handy visual meaning I didn't have to actually read the status.
    Now in the new Search - these colours have disappeared. Why? I now have to scan up and down and actually read what it says without my visual guide. Xero keeps making changes to make things harder to use, and any suggestions I follow to make things easier for users, even really simple quick fixes, are…

    4 votes

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  7. Re-instate the option to pay for additional people on payroll without having to jump subscription tiers.

    As a small business, every dollar counts, having to jump $25/month or $40/month to add a person to payroll hurts, especially when the additional features are unnecessary.

    The UK has already reinstated this option, it should be reinstated here too. (Not entirely sure why it wouldn't be other than the fact not as many people would have offered feedback here in AU comparatively to UK.

    In a capitalistic world, it would be nice to see you on the front foot Xero, show your care…

    4 votes

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  8. It would be useful if the 20% investment boost expense could be allocated to its own code rather than the default depreciation code.

    3 votes

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  9. Function to have sub total line in the invoice.
    Often I have multiple separate jobs on a single invoice that I need to separate out the cost.

    It could be a selection you could make in the item dropdown column.

    Once selected it would be great if you could choose an auto feature or selection feature.

    Auto Add: Adds the lines above it until is reaches another "subtotal section"
    Selection feature: Where you highlight the rows you want to add the subtotal for.

    Naturally once the subtotal is selected in the Item dropdown, that line would not be included in…

    4 votes

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  10. When I am in the Contact field and update the Contact and click Tab, the cursor moves from the Contact field to the Issue Date field and highlights the date in the Issue Date field.
    After I update the date in the Issue Date field and click Tab, the cursor moves from the Issue Date field to the Due Date field, momentarily highlights the date in the Due Date field and then immediately moves the cursor to the end of the date.
    It's annoying AF.
    If I update the Due Date field and click Tab, the cursor moves from the…

    3 votes

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  11. The Problem

    • Yodlee/feeds sometimes duplicate lines (same day/amount/reference) or if the bank does something weird you now have 2 accounts for the same account in Yodlee with some transactions in one and others in the new one and there's no recompence or way to handle this smoothly without a support ticket and back and forth and manual intervention.
    • Feeds also occasionally miss days (bank outages, MFA, consent expiries if user inactive or whatever the excuse here is).
    • Current workaround requires manual exports and spreadsheet comparisons, which defeats the purpose of using Xero to reduce the administrative burden of accounting.

    Proposed…

    2 votes

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    1 comment  ·  Admin →
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  12. It would be helpful if loan payments and bank account transfers were added automatically.

    Adding these manually is time-consuming.

    2 votes

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  13. We send CIS statements to our SubContractors each month and the tool that does it is very good.

    However we get no visibility of what the Subcontractor sees. Please could you add an option to bcc all the emails to a nominated address.

    2 votes

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  14. Xero Analytics Dashboard - Filter by Tracking Categories

    The ability to filter Analytics dashboards (ideally the whole dashboard, or individual widgets) by tracking category.

    Purpose:
    • View performance of each category through the same set of graphs
    • Compare categories side by side over chosen time periods

    This would make Analytics much more useful for businesses that segment results using tracking categories.

    3 votes

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  15. Hi. We are an International company with various subsidiaries in the UK and overseas. We are using a bespoke accounting system which is not even cloud based. In fact all on the spreadsheets. Designed to serve the purpose. However, It took me a while to persuade our managers to move onto something more advanced, user friendly, that would create all accounts on the platform, not on manual spreadsheets. 
    There are a few downsides I am facing on Xero. This software doesn't have any built in accruals and prepayments invoice system, that could do the accruals and prepayments for you usins the dates…

    3 votes

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  16. Seeing more information on the dashboard without scrolling. I do not need to see account graphs. I need to see the actual data on one screen.

    1 vote

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    Hi Martin, thanks for your feedback. As you may have seen we're in the process of releasing a new Homepage which will be rolling out to all customers over the next few months.

    Just to check with your idea here do you happen to have this new Homepage yet or are you referring to the existing Dashboard?

  17. Description / Pain Points:

    1. Refunds: Manual credit notes are required for Shopify order refunds, which is time-consuming and error-prone for high-volume merchants.

    2. Taxes: Xero only supports reporting for one region. Duties and taxes from other regions must be tracked manually, causing discrepancies and extra work.

    Suggested Improvement:
    - Auto-generate credit notes for refunds.
    - Support multi-region tax reporting to match Shopify calculations.

    2 votes

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  18. It is common for subscriptions to automatically attempt rebill 3 times, most customers expect this if there is a temporary card issue, it can be communicated with them in the failed payment notification. They shouldn't have to manually setup up the subscription again, especially if using the same card.

    Also if a customer is going going ahead with a subscription service, it makes sense that autopay is the default setting on the invoice. There needs to be the ability to disable it if they want to pay by bank transfer for example, but the default should be that their card…

    2 votes

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  19. A Custom Aged Receivables report that can be generated with additional fields selected (banking details as per attached Netcash Template) for import to Netcash to create a debit batch. Xero will then also have to make provision for to the banking details fields on the contact's account as required by Netcash.

    2 votes

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  20. Link the holiday group, working pattern and leave entitlement so it automatically deducts the relevant number of hours taken off for a bank holiday. Our contracts stipulate 28 days including bank holidays pro rated. The holiday group deducts the bank holidays on the pay slips but doesn't reduce the annual entitlement so the leave allowance is always higher than it should be. If you don't use the holiday group so you can circumvent the allowance being incorrect you then have to manually add the bank holidays for each user to ensure the pay and holiday allowance is correct which is…

    1 vote

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    0 comments  ·  Payroll  ·  Admin →
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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

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