Customer Support - Create an idea from a case on Xero central
I can no longer comment on the original idea
what I would like is a button on a support case which allows me to create a product idea linked to the support case, so i don't need to copy and paste the entire case history into the product idea
Anna Ceguerra
shared this idea
Aah I see what you mean now, and appreciate you sharing more detail, Anna.
In terms of the original idea, you can reply directly to the email update you received about the status if there is extra detail you'd like to share with the team - In this case I've merged your original idea with this one to keep the information all together.
We don't have immediate plans for this, but will keep considering how we improve their efficiency when engaging and sharing feedback. We'll track the support here and share if there are any updates. Thanks
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Anna Ceguerra
commented
As described
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Tim Jervis
commented
I was about to add the same idea, having just been asked to do the same for another customer support case.
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Jeanette Foreman
commented
It would be beneficial if I was able to add at least 5 more individuals + their emails to my Contacts. It is very limiting when preparing fees for the same company yet for different recipients. It would be more efficient to just add them all and select/deselect for individual fees.
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Lorraine Yates
commented
If there is a customer query it would helpful if the Xero Support Staff were able to add this as a Product Development Idea themselves, instead of having to send a link to the Xero user who raised the issue.