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← Share and support customer ideas for Xero

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  1. Customer Support - Create an idea from a case on Xero central

    14 votes

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    7 comments  ·  Security & support » Security  ·  Admin →
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    Gaining Support  ·  AdminKelly Munro (Community Manager, Xero) responded

    Aah I see what you mean now, and appreciate you sharing more detail, Anna.

    In terms of the original idea, you can reply directly to the email update you received about the status if there is extra detail you'd like to share with the team - In this case I've merged your original idea with this one to keep the information all together.

    We don't have immediate plans for this, but will keep considering how we improve their efficiency when engaging and sharing feedback. We'll track the support here and share if there are any updates. Thanks

    Anna Ceguerra shared this idea  · 
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    Anna Ceguerra commented  · 

    As described

  2. Stripe - Pass full fee amount to customer

    40 votes

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    16 comments  ·  Invoices & quotes » Payment services  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate your support in being able to pass on exact fees to customers.

    While this is something our team have taken an initial look at, there is quite a bit involved in being able to develop this into the product and this isn't something we've been able to prioritise at this time.

    We understand the needs expressed in feedback here and want you to know this is a feature we'll continue to consider in future planning and will keep a close eye on the appetite in this idea.

    If there are any updates planned we'll make to share with you here. Thanks

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    Anna Ceguerra commented  · 

    I took a payment through the Xero app on iPhone. I have several issues:
    1. It added tax ($1) on top of my tax inclusive price ($10)
    2. It added 19c on top of that price
    3. The customer paid $11.19 in total when they should have paid $10
    4. 40c was deducted for Xero application fee, so I only receive $10.79. I was not told about this fee during the application process

    What I want to happen is
    1. charge $10, no additional fees or taxes on top
    2. On my Xero invoice it includes the amount paid, and any fees and charges (including any gst paid)
    3. Total should show amount received from stripe

    It is critical that customers know how much they are getting charged. Also critical to know how much I receive

    Anna Ceguerra supported this idea  · 

  3. Inventory - Sync products from Xero to Stripe

    2 votes

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    0 comments  ·  Purchase orders, bills & inventory » Inventory  ·  Admin →
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    Gaining Support  ·  AdminPaul Hodges (Admin, Xero) responded

    Hi!

    Thanks for sharing this idea about synching inventory items between Xero and Stripe..

    Now it's up to the community to get behind the idea and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now add their comments about how integrating inventory items between the two would also improve their experience.

    Anna Ceguerra shared this idea  ·