I recently issued a payroll auto enrolment letter to an employee by email through Xero, but the employees record did not show that the email had been sent.
When I raised this with Xero support they confirmed that currently you are not able to see if or when the document was sent. This means that you have no record of having issued this information, which is a legal requirement.
I believe it is very important to have proof of issuing these documents and the email option should not be available in Xero until you can prove that the document has been issued to the employee.
Colette Rosser
supported this idea
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I recently issued a payroll auto enrolment letter to an employee by email through Xero, but the employees record did not show that the email had been sent.
When I raised this with Xero support they confirmed that currently you are not able to see if or when the document was sent. This means that you have no record of having issued this information, which is a legal requirement.
I believe it is very important to have proof of issuing these documents and the email option should not be available in Xero until you can prove that the document has been issued to the employee.