Dear Xero, Given Branding has been a feature (we've used for 12 years) we have always traded under our legal trading names that are registered to our legal business name (these are not the same thing).
We have multiple brands, with multiple legal trading names, which is why the Branding of the Invoices (that works perfectly) is an essential feature for us. This is not a hard technical fix for your tech team, it simply should not be shown on emails at all per previous.
The recommendation from your specialists to do our invoices outside of Xero or swap the trading name every time we send an invoice (from our 8 brands) seems like the hard work has been pushed to your users, rather than your techs who have broken what didn't need fixing.
As it has been a known issue since February, we will assume seeking an alternative invoicing system is your default direction as there is no real urgency to resolve this.
Lukas White
supported this idea
·
Dear Xero, Given Branding has been a feature (we've used for 12 years) we have always traded under our legal trading names that are registered to our legal business name (these are not the same thing).
We have multiple brands, with multiple legal trading names, which is why the Branding of the Invoices (that works perfectly) is an essential feature for us. This is not a hard technical fix for your tech team, it simply should not be shown on emails at all per previous.
The recommendation from your specialists to do our invoices outside of Xero or swap the trading name every time we send an invoice (from our 8 brands) seems like the hard work has been pushed to your users, rather than your techs who have broken what didn't need fixing.
As it has been a known issue since February, we will assume seeking an alternative invoicing system is your default direction as there is no real urgency to resolve this.