Settings and activity
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38 votes
Appreciate the short videos and can see what you're saying, Chris - Have you raised a case with our Xero Support team about the slowness in loading?
Actual slowness in the page loading are issues that we'd like to dig into deeper as they aren't occurring for all users so it'd be good to be able to investigate one on one with our Xero Support team who can escalate if needed. Thanks
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Erin Kingston
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1 vote
Hi Pauline, I'm sorry to hear the slowness you're experiencing. I want to be transparent that we will not be bringing back classic invoicing. However, I'd highly recommend raising a case with our team of specialists at Xero Support who can investigate what may be causing this for you.
As you've also mentioned experiencing slowness when engaging on product ideas here, while you wait for supports response I'd recommend starting with the troubleshooting steps in our article here.
An error occurred while saving the comment Erin Kingston
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I too am frustrated at the time it takes to work through all the screens to produce an invoice. Your articles do not address the slow speed situation, and Xero Support refer us to the article..... lovely turning circle. A bit like the dots we watch as we try to move through the screens to create an invoice. Timewasting and frustrating. Something went wrong between the old system and the new system. You say we can not return to the old system? Then work out what was right with that, and integrate it into the new invoicing system. I certainly would not recommend Xero at this point for anyone with a high invoice business.
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126 votesErin Kingston
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Interestingly, Thursday May 8 I found invoicing MUCH quicker. I'm hoping this is the same for everyone.
Maybe post May Fourth had something to do with it? 😎