I would like to bring to your attention a specific aspect of the invoice emails sent through Xero, which I believe could benefit from further customisation options.
One of my clients recently pointed out that the default format of the invoice email, particularly with the amount due being prominently centered and displayed in a large, bold font, can feel a bit overwhelming and impersonal. After reviewing this, I can understand how it might come across negatively, as it highlights the payment due in a way that can feel more like a demand than a courteous request for payment.
In my experience, the tone and presentation of communication are just as important as the content, especially when it comes to invoicing. I believe allowing users to have more control over the layout and presentation of invoice emails would greatly improve the client experience. Specifically, the ability to modify text formatting, adjust the prominence of the amount due, and perhaps even add personalised messaging would make a significant difference in how invoices are perceived by our customers.
I would like to request that Xero consider adding this level of email customisation for invoices in future updates. This would give businesses like ours more flexibility in crafting the right tone for client communications and maintaining a professional, customer-centric approach.
Thank you for your attention to this matter, and I look forward to your response.
Platini Cardoz
supported this idea
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I would like to bring to your attention a specific aspect of the invoice emails sent through Xero, which I believe could benefit from further customisation options.
One of my clients recently pointed out that the default format of the invoice email, particularly with the amount due being prominently centered and displayed in a large, bold font, can feel a bit overwhelming and impersonal. After reviewing this, I can understand how it might come across negatively, as it highlights the payment due in a way that can feel more like a demand than a courteous request for payment.
In my experience, the tone and presentation of communication are just as important as the content, especially when it comes to invoicing. I believe allowing users to have more control over the layout and presentation of invoice emails would greatly improve the client experience. Specifically, the ability to modify text formatting, adjust the prominence of the amount due, and perhaps even add personalised messaging would make a significant difference in how invoices are perceived by our customers.
I would like to request that Xero consider adding this level of email customisation for invoices in future updates. This would give businesses like ours more flexibility in crafting the right tone for client communications and maintaining a professional, customer-centric approach.
Thank you for your attention to this matter, and I look forward to your response.