Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. Customer Statements - Option to remove links to invoices

    132 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    45 comments  ·  For small businesses » Contacts & communication  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, thanks for your interests and sharing on the idea here. Being totally open, we don't have plans in the near term for any change that'd solve for the idea here. This may be something we consider down the line and will keep the idea here open to continue monitoring.

    For the time being, we wanted to share a way you can remove links from the customer statement using a custom branding theme that you'd apply when sending a statement.

    Once the new branding theme is created, you can select it when printing or sending the customer statement, and the invoice link will be removed.

    An error occurred while saving the comment
    Sophie Roach commented  · 

    This is causing massive confusion to customers, they are requesting copies of invoices with the correct information on the invoice. Our invoices are imported from another system to xero. We need to be able to remove the link on the statements to stop this.

    Sophie Roach supported this idea  ·