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    Thanks for the confirmation, Sally. We have some current work underway with the email send modal in invoices, however I want to be open that at the time the team are not extending to add new placeholders that can be used. 

    For now, as you may have found you can edit the default email to add the Contact Account Number before sending the invoice. Appreciate wanting something more automated and we'll continue to track the interest of this idea and share if there's any development. 

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    TIMOTHY STANSFIELD commented  · 

    Disappointed that Xero doesn't consider a customer/supplier account number necessary in communications with said customers / suppliers.

    As a software developer, I don't see how the inclusion in the placeholder list should prove difficult.