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  1. Billable Expenses - Files to copy through to the Sales Invoice

    210 votes

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    submitted  ·  130 comments  ·  Purchase orders, bills & inventory » Bills  ·  Admin →
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    Chris Ekins commented  · 

    I had a call from Xero "customer care" in NZL today (5 Dec 25), following up from some separate feedback I gave them - which included this request.

    "We hear you", "We're listening" were 2 of the phrases I was told repeatedly, and "we're taking this to higher teams"...

    My response: Actions speak louder than words.

    I'll believe Xero when I SEE suggestions like this implemented, until then, it's all spin and marketing garbage.

    Come on Xero, pull your finger(s) out - and do what your customers ask.

    (Oh and while you're at it, provide some discounts/rewards for subscribers - not just short term sign-up inducements. Your fees are money printing presses).

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    Chris Ekins commented  · 

    It's delusional to expect Xero to actually READ and ACT on this suggestion - the original creation date (Sept 2015) provides the evidence. Subscription price increases and feature restrictions are far more important...

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    Chris Ekins commented  · 

    Requests/complaints for this functionality have been around for literally a DECADE.

    Seriously? LISTEN to what your customers are saying and FIX THIS!

    Chris Ekins supported this idea  · 

  2. Billable Expenses - Retain tax treatment from original Bill on Invoice

    4 votes

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    submitted  ·  3 comments  ·  Purchase orders, bills & inventory » Bills  ·  Admin →
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    Chris Ekins supported this idea  · 
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    Chris Ekins commented  · 

    Clearly NOBODY at Xero LISTENS to these suggestions...

    Your support staff (Tia - Case: CX0015740520 6 Nov 2024) suggested that posting something here was the best (only?) way of getting something implemented.

    Still nothing - 4 months later.

    I guess that the $85 I pay / month isn't enough to get your attention...

    Please LISTEN and FIX!

    Chris Ekins shared this idea  ·