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  1. Account Transactions: Receipts - Send automated 'payment received' e-mail when payment is reconciled

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    194 comments  ·  Banking & chart of accounts » Reconciliation  ·  Admin →
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    Accepted  ·  AdminAnis Anuar (Admin, Xero) responded

    Hi everyone, we totally get how automating the sending of receipts when a transaction is reconciled would free up time and the manual task involved in this activity.

    Though not in the pipeline at present, this is a feature our product team would like to explore more in the future.

    We’ll be sure to update you all again when we are able to look into this deeper. Thanks

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    Steve Jones commented  · 

    Hi.

    This post was almost 2 years ago. There is clearly no appetite to add this feature in spite of the clear demand from users. The option to send a receipt from the reconciliation screen was standard on the free Quickfile software I used previously. It is really clunky to have to go back to dashboard, find a reconciled payment and send a receipt from there.

    For me is a significant downside to using Xero and adds significant time when you are dealing with lots of payments while trying to run a busy business.

    I can't understand why this was not built in to the software from the outset if you are trying to make things easier for small businesses as your marketing says.

    Please can you give us an update.