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Basic functionality that's missing from Xero but is available from cheaper competitors. Very sad that this has been requested for so long and nothing has been done. Another nail in the coffin...

Wondering why this is "not in the pipeline at present"? This is a basic key feature. Surely if Freeagent can do it, Xero should be able to do this easily.

I could get this done in twenty minute with some coding from Lovable, a joke it's not done yet.

Just wondering whether 'automating the sending of receipts when a transaction is reconciled' is still on the radar for 2026?

This is a basic bookkeeping feature. Not everyone development needs to be a heavily invested release. The tweaks usually go further with the client.

Why can't Xero do this when other systems including FreeAgent can? We have recently lost a client who insists on using FreeAgent just beacuse of this feature

Seems like they're too busy lining their pockets & playing with AI to be able to take 3 devs away & get this done in less than a week, sad.

You've been saying the same thing for years, what a useless company and team of developers that can't implement this for us. I reckon AI could code this into the system in no time.

I got fed up waiting for Xero to fix this, so I enlisted the help of an AI expert in my network. He has automated the process for me, so I very rarely need to send a manual receipt. It has freed up so much time. If you need to chat about it, pop me an email ashwin@raddigital.co.za

So this request has been out there for 10 years and it is still not on the Agenda. We have all the fanfare this week around JAX automating bank reconciliations for us - yet, we still have to go in to manually send the receipts, one by one, so where did that get us - nowhere. Imagine a world where an improvement was one the users actually needed!!!

They totally get it and yet they totally will not do it.

we've been hearing this for years, it's ridiculous that you don't add it.

This would be a life saver in our small team...

While you are working on solving automation, here's something easy Xero could do right now without a lot of engineering: allow the following fields in the Receipt email template:
[Invoice Number]
[Currency Symbol]
[Currency Code]
[Invoice Total Without Currency]
[Reference]

This would save soooooo much time! Please do this ASAP!

This is beyond ridiculous that this feature is not available. Even a tick box when you reconcile, saying, send payment receipt.

Dear Xero team, could you please update on this topic? For us this is Must have features. You can start with simple email notification saying payment amount, payment date and Invoice (if any) against which payment is applied. where payment amount is less than invoice amount, it can send partial payment confirmation and remaining amount pending. Where it is reconciled but it is over paid the email will can just say payment amount received without other details of invoice.

In case remove and redo, if it is difficult to notify the correction you can leave it to manual for the user to act as of now. but if email confirmation works other than the case of remove and re do it will automate 95% of the manual work.

I'd like this to be an option when reconciling payments, as that is the only time I typically interact with an invoice after it has been sent out.

This would markedly improve the workflow for me, as at present I have to manually click through to invoices, find the specific invoice, payment, options, and then Send Receipt.

Hi Xero,

Before any work on this, please address https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44960536-xero-mail-send-as-company-name-com-not-message first.

Email sending features in Xero are useless until this is resolved.

(If you are following this issue, please upvote the linked email issue.)

Thanks

I submitted this idea 3 years ago!