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Guys, how are you so slow at responding to customer requests? You have premium pricing but extremely poor response to customer feedback. FreeAgent has it and it works extremely well and provides valuable confirmation for clients. So shocked at how slow Xero is.

This should be looked at ASAP, a simple automation that saves time for all. Xero are really missing out on customer satisfaction by kicking this down the development list

How is this still not a option. Xero is one of the most expensive platforms on the market and cant even send a simple automated email

Hello Xero Support Team

I am concerned as to why Xero still has ignored the cries from its community of users to implement Automated Payment Receipts.

Given that there are other platforms that provide this and much more. It seems odd that Xero is risking the loss of users over such a simple task.

I say this because today I am moving from another software platform to a competitor due to a similar behaviour. It does take a long time to gain good customers but it only takes a simple error to loose them forever.

Please consider carefully your decisions on how you treat your users.

Why can't xero add in the ability to automate receipts to customers. It is vital in my business and i have to waste time doing it manually every day.
A very simple way to keep loads of users happy and to help retain them.

I would challenge Xero to respond as to why they are refusing to add this faciliy.

Basic functionality that's missing from Xero but is available from cheaper competitors. Very sad that this has been requested for so long and nothing has been done. Another nail in the coffin...

Would love to be able to send a receipt from the reconciliation page
i.e as part of reconciliation process it asks send receipt and if yes it goes straight to payment transaction pop out to send receipt.
This saves, manually noting the invoice number, searching the invoice number, opening the invoice, clicking on the payment hyperlink, selecting options, selecting send receipt the clicking to send receipt.

Invoices - check box and Automatic sales receipts sent to customer on reconciliation of funds received.

Wondering why this is "not in the pipeline at present"? This is a basic key feature. Surely if Freeagent can do it, Xero should be able to do this easily.

I could get this done in twenty minute with some coding from Lovable, a joke it's not done yet.

Just wondering whether 'automating the sending of receipts when a transaction is reconciled' is still on the radar for 2026?

This is a basic bookkeeping feature. Not everyone development needs to be a heavily invested release. The tweaks usually go further with the client.

Why can't Xero do this when other systems including FreeAgent can? We have recently lost a client who insists on using FreeAgent just beacuse of this feature

Seems like they're too busy lining their pockets & playing with AI to be able to take 3 devs away & get this done in less than a week, sad.

You've been saying the same thing for years, what a useless company and team of developers that can't implement this for us. I reckon AI could code this into the system in no time.

I got fed up waiting for Xero to fix this, so I enlisted the help of an AI expert in my network. He has automated the process for me, so I very rarely need to send a manual receipt. It has freed up so much time. If you need to chat about it, pop me an email ashwin@raddigital.co.za

So this request has been out there for 10 years and it is still not on the Agenda. We have all the fanfare this week around JAX automating bank reconciliations for us - yet, we still have to go in to manually send the receipts, one by one, so where did that get us - nowhere. Imagine a world where an improvement was one the users actually needed!!!

They totally get it and yet they totally will not do it.

we've been hearing this for years, it's ridiculous that you don't add it.

This would be a life saver in our small team...