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    Hi Lisa, it'd be good to get a closer look at some of the invoices you've copied and merged from and to, so we can get a better look at what's going on for you here.

    I've just tested creating invoices with Copy and merge from the list view using the same inventory items, however these are created as separate lines on the new draft invoice.

    If you can raise a case with our team of specialists through the Contact Xero Support option at the bottom of this page, they can get more detail to investigate and confirm.

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    Terry O'Sullivan commented  · 

    kelly , this is beyond a joke. i messaged you about 5 months ago about this same issue ,
    you replied saying you knew about it and it would be sorted before classic got deleted
    so you lied problem still not fixed , do you even care about the issues you have caused for your customers with this unusable system, or is xero another corp who only cares about lining their pockets