Settings and activity

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1. Just Ask Xero(JAX) - Ability to turn off (after it goes live)

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   32 comments  ·  For small businesses » Settings & user roles  ·  delete…  ·  Admin →
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   submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we appreciate your engagement with us about Just Ask Xero(JAX) and concerns shared on the data this model uses.

   To confirm the LLMs are not trained using any Xero data. The AI behind JAX uses LLMs available from commercial vendors like Microsoft, Google and Amazon, (we have commercial agreements that prevent them from training their models with our customers data), as well as proprietary technology, JAX Assure, that works in concert to support accuracy and security.

   JAX is currently in beta - Once your organisation is invited to opt-in to the beta, you can trigger the opt-in buy sending JAX a message in the pop-up window of your dashboard.

   However, if you’re not interested in using JAX, don’t send a message, and the assistant won’t be activated. You can also dismiss the pop-up using the 'x' in the top right corner. You'll be prompted once more and can dismiss it in the same way, after which you won't be prompted to try JAX again.

   If you've already sent JAX a message and would like to opt-out of the beta you can do so by clicking the 'More features' button in JAX where you'll see an option to 'Opt-out'.

   Hi everyone, we appreciate your engagement with us about Just Ask Xero(JAX) and concerns shared on the data this model uses.

   To confirm the LLMs are not trained using any Xero data. The AI behind JAX uses LLMs available from commercial vendors like Microsoft, Google and Amazon, (we have commercial agreements that prevent them from training their models with our customers data), as well as proprietary technology, JAX Assure, that works in concert to support accuracy and security.

   JAX is currently in beta - Once your organisation is invited to opt-in to the beta, you can trigger the opt-in buy sending JAX a message in the pop-up window of your dashboard.

   However, if you’re not interested in using JAX, don’t send a message, and the assistant won’t be activated. You can also dismiss the pop-up using the 'x' in the top right corner. You'll be prompted once more and can… more

   David Maguire supported this idea  ·  31 March, 2025
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   David Maguire commented  ·  31 March, 2025  ·  Edit…  ·  delete…

   Kelly and the team at XERO

   Can you please remove JAX or at least give customers the option to turn it off or remove it themselves.
   I don't want it. I never asked for it, along with a lot of your customer base.

   This AI Junk you have added is unnecessary, unwanted, unwelcomed and is making myself and others I have spoken to start looking for another platform.

   XERO, I DO NOT GIVE YOU PERMISSION TO USE ANY OF MY DATA LET ALONE BUSINESS DATA AS TRAINING MATERIAL FOR YOUR AI SYSTEMS

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2. New Invoicing - Option to switch Autosave off

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   243 comments  ·  For small businesses » Business features  ·  delete…  ·  Admin →
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   Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi community, as mentioned in my last post we want to keep you looped in on changes around autosave.

   Our product team has continued to focus attention on how we can make invoicing faster and more responsive to improve our customers' experience.

   We've recently optimised autosave to require less processing power, leading to faster invoice loading and saving.

   Our decision remains that we won’t be adding an option to turn off autosave on invoices. However, we hope this change improves your experience with autosave in draft invoices over time. Thanks again for your feedback.

   David Maguire supported this idea  ·  31 March, 2025