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  1. Invoice - Ability to have recall/undo sent invoices

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    26 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we totally get that mistakes happen, and the ability to recall an invoice sent in error would be handy. Hearing how this affects your workflow gives us important context as we review the idea.

    At this point, this idea isn’t on our roadmap. Part of the reason is technical: implementing a true recall feature would require extensive work. Once an email leaves Xero, it travels through external email servers outside of our control. Most email providers don’t allow messages to be retracted after delivery, so reliably recalling an invoice isn’t possible in the same way it’d be within an internal system.

    We’ll be sure to update this thread if anything changes.

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    Matthew Clifford commented  · 

    as per the above; it is a relatively easy mistake to send to wrong recipient as we are imperfect; but to have the ability to void immediately and have problem solved would be priceless for lots of reasons; my stress levels; wrong pricing info going to wrong person; issues with the boss. and I feel it is a very simple logical ethical thing to do. In this day and age of advancement and privacy etc etc could you please consider making this a feature.