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  1. Invoices - Customisable SMS templates

    64 votes

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    9 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks everyone for your feedback here on customising SMS messages for invoices. We understand how a more personal message could provide customers with greater confidence and context when receiving an invoice.

    Our product team has explored options for more customised messaging, including the practical constraints around character limits and preventing messages from being treated as spam.

    After that review, we want to be transparent that editable SMS templates aren’t part of our plans at this stage.

    If this position changes in the future, we'll be sure to share with you, here.

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    Kenya Glenn commented  · 

    At a minimum the clients name, and some detail about the order should be added to the text vs a generic "Hi pay me" text

    Kenya Glenn supported this idea  ·