My comment is similar to others. At present, as soon as an invoice is approved and sent with the direct debit box ticked, the invoice shows as paid. But in GoCardless the payment has a series of stages to pass through before the payout is achieved. It would be very helpful if Xero reflected the status shown on GoCardless. My problem is that when I do a report, the invoice appears to be settled when in fact it could be cancelled by the client. The stages in GoCardless are:
Paid out
Failed
Pending submission
Cancelled
Charged back
Confirmed
Customer approval denied
Pending customer approval
Submitted
This enhancement would immensely improve my customer experience.
My comment is similar to others. At present, as soon as an invoice is approved and sent with the direct debit box ticked, the invoice shows as paid. But in GoCardless the payment has a series of stages to pass through before the payout is achieved. It would be very helpful if Xero reflected the status shown on GoCardless. My problem is that when I do a report, the invoice appears to be settled when in fact it could be cancelled by the client. The stages in GoCardless are:
Paid out
Failed
Pending submission
Cancelled
Charged back
Confirmed
Customer approval denied
Pending customer approval
Submitted
This enhancement would immensely improve my customer experience.