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  1. Xero Support - Have an inbound phone number

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    0 comments  ·  Security & support  ·  Admin →
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    Not in pipeline  ·  AdminAnis Anuar (Admin, Xero) responded

    Hi team, thanks for sharing this feedback. We understand that sometimes speaking with someone directly is the quickest way to work through an issue, especially when you need help with something urgent or complex.

    At this stage, an inbound phone number isn’t part of our current support model. Our focus is on making sure customers are connected with the right team member who has the right context to help, rather than spending time waiting in a queue.

    For situations where a call is the best option, we offer a callback service so our team can connect with you at a suitable time and be prepared to assist.

    We appreciate you sharing your thoughts. Feedback like this helps us understand what matters most to customers and where we can continue improving the support experience.

    Evan Fabri shared this idea  ·