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  1. 15 votes

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    Hi Jocelyn, appreciate the suggestion. Relying on a single Master Admin can create a bottleneck and adds risk if that person is unavailable. We understand that allowing multiple Master Admins would help share responsibility and improve continuity across the practice.

    At the moment, Master Admin role is limited to one user. However, you can look into the Administrator role for the meantime. I’ve moved this to Gaining Support so we can track interest and share it with our product teams.

    Allison Hamilton supported this idea  · 
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    Allison Hamilton commented  · 

    Having at least two staff members to be master admin for clients but having a separate master admin for the practices own accounts.