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  1. Must have someone to talk to. XEro is so complicated, I cannot cope with stupid things keep being blocked and I am paying for a rubbish ser

    1 vote

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    0 comments  ·  Security & support » Support  ·  Admin →
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    submitted  ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

    Roy Jenkins shared this idea  · 

  2. Xero Support - Have an inbound phone number

    10 votes

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    1 comment  ·  Security & support  ·  Admin →
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    Not in pipeline  ·  AdminAnis Anuar (Admin, Xero) responded

    Hi team, thanks for sharing this feedback. We understand that sometimes speaking with someone directly is the quickest way to work through an issue, especially when you need help with something urgent or complex.

    At this stage, an inbound phone number isn’t part of our current support model. Our focus is on making sure customers are connected with the right team member who has the right context to help, rather than spending time waiting in a queue.

    For situations where a call is the best option, we offer a callback service so our team can connect with you at a suitable time and be prepared to assist.

    We appreciate you sharing your thoughts. Feedback like this helps us understand what matters most to customers and where we can continue improving the support experience.

    Roy Jenkins supported this idea  ·