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  1. Customer Statements - Option to remove links to invoices

    174 votes

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    74 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    In discovery  ·  AdminKelly M (Community Manager, Xero) responded

    Hi community, thanks for continuing to share your feedback on this idea.

    We appreciate wanting to hear more on where this is at and we'd like to update that we're just beginning to explore the future of Statements within Xero.

    We understand the need for more control over what’s included in statements, particularly when invoice links or related actions don’t reflect the way your business work, or cause confusion for the customers receiving them.

    This is something our team will be taking into careful consideration as that work develops.

    We’ll keep you updated here as discovery progresses.

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    Sandra Brown commented  · 

    When is this going to be addressed? This isn't rocket science and I am sure Xero employ people capable of addressing this issue.
    I constantly have customers contacting me because they are confused about all of the missing information. We don't use Xero to invoice because it is way too basic. The fact that this "fix" has been requested for years and nothing has been done about it shows the total lack of care Xero has towards its customers. This is ridiculous.