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1. Contacts - Different default email addresses for different transactions in Xero

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   302 comments  ·  Contacts & files » Contact  ·  delete…  ·  Admin →
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   Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.

   Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.

   While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.

   Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on. 

   We do regularly review all ideas here, and your input is vital. We'll update you if anything changes. Thanks

   Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.

   Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.

   While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.

   Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on. 

   We do regularly review all ideas here, and your input is vital. We'll… more

   Accounts Officer supported this idea  ·  04 September, 2026
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   Accounts Officer commented  ·  04 September, 2026  ·  Edit…  ·  delete…

   SENDING STATEMENTS - Xero needs to get this process up with the times. Huge issue with productivity when it comes to issuing statements to customers. As many businesses use a specific email address for INVOICES ONLY, it is a problem that when you send statements, you have to change the email to another email for statements only. Yes, I can already hear you saying that wait - Xero allows you to have multiple emails. Well if sending invoices, then you would have to delete the statement-only email each time, or when sending statements, you would have to delete the invoices-only email. Either way - a poor way to manage what documents are outgoing on specific purpose email addresses. Given the modern movement to invoice automation, it seems that Xero has not kept up with the ability to have a default email for invoices-only and a default email for statements-only. I spend considerable time, changing emails addresses to make sure they aren't going to invoice only emails. If I can add a second email into the Customer masterfile for Statements, and that is the default email used when sending statements - I would save considerable time.

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