Enter your idea

Hi Sue - essentially I have been making a whole new contact, (named 'Customer A - Project A'; 'Customer A - Project B' etc).

It's slow, cumbersome and certainly not ideal, as involves copying and pasting the billing details over every time, just to be able to have a different delivery address.

Big limitation is that I'm asked to send out account statements on a monthly basis, but Xero obviously can't handle this as it's across more than one customer profile.

It'd be nice if Xero pulled their finger out and got this done, but realistically it's more like pulling teeth...

Sue, it is possible to add additional people to a contact card, I've attached a screenshot, however they exist only on the contact card. Whenever it would be useful to use this information it is not available, you can't select from "additional people" to address invoices to, even to the point where if you click to add a cc to an invoice email it will only show primary contacts from other companies! I added these people because I need to send invoices to accounts but cc the people responsible for the projects I am working on, however my current workflow is to cut and paste from a list outside Xero. Also these additional people don't have mail or delivery addresses attached to them, only email addresses.

Ben Smith, I see from your post that you have multiples of the same contact but with different addresses. We've been struggling for YEARS with Xero's inability to allow multiple contacts with the same name. I may have misunderstood your post but please could you tell me how you've managed to get multiples of the same contact within Xero? Have I missed something or are you having to do what we do with a clumsy, highly frustrating workaround? As a fellow Xero user who's also had enough of ill-conceived "improvements" introduced whilst Xero fails to resolve issues that impact heavily on day to day functionality, I'd really appreciate knowing.

multiple address not just for delivery but billing address too pls!
companies/departments these days don't just sit in one location & the billing address has to reflect the correct address too!

It's a total waste of time to keep editing addresses for one single contact everytime because i'm billing to a different department...

pls get this feature up & running soon... 3 years is a long time to connect the backend to make it working for the end users...

We link Xero to a shipping label creator and the amount of times we have had deliveries going to the incorrect address is embarrassing. We are forced to not even add the delivery address to customers accounts in which is the only way it can save us from errors - and this creates manual input which is prone to errors as well. It really is such a basic function and I don't see how our company can scale up without moving to a similar but different platform that has this function. Does anyone know if Quickbooks has this function? Or a different one that is similar to Xero that has it please? Getting these messages in my inbox makes me realise that Xero will never deal with this and so I believe we should all look elsewhere. Moving accounting packages it probably fairly simple I would think and I have no loyalty to Xero anymore.

just to add in a space for us to input delivery address and printed on the invoice. so many years of waiting. they just ignore.

Ben Smith - they do not care.

Absolutely useless...
As of 3 YEARS AGO "Multiple addresses has been enabled in the back end of contacts", how on Earth has Xero not been able to link up the front end?!

Completely laughable, anyone considering Xero should absolutely NOT switch to Xero if you need this basic, basic core function.

It's abundantly clear that Xero does not care about their user base, only about maximising new signups to feed revenue.

My Xero account is now overflowing with multiples of the same contact, in order that I can deliver to more than one location per contact...

Stop forcing pointless, inaccurate and unreliable AI features on us.

Prove us all wrong Xero.

Show us that you actually give a **** about your users.
Apparently you've done what you need to on the back end.
Activate this basic functionality on the front end ASAP.

Or do you simply not care?

I think that we should bombard Xero with positive comments supporting this and make sure it gets back to the top of the pile…!!!!

As Xero starts to shut down the comments, would like to throw in a final comment on here that there is no reason this could should or had any reason to possibly take this long. Crazy.

Honestly, Xero doesn't care about this. If it did, this would already be done. This thread is YEARS long - the lack of ability to allow multiple addresses for a contact means Xero will not do it.
In 2023 Kelly Munro posted the below - It has been THREE years - and it's still not done.
This thread is an exercise in futility

Mar 6, 2023
Hi everyone, appreciate wanting more of an update from us here. To share on our progress – Multiple addresses has been enabled in the back end of contacts. As mentioned in our previous update this is a complex piece of work, as we need to now build this into other areas of Xero where it’ll add value.

For this reason the work within Contacts is not live yet, as without building this feature across these other areas it wouldn’t have much practical use. But to confirm, work’s moving along and we look forward to being able to share more.

We moved from Quickbooks to Zero as a recommendation and it is probably the worst move ever!
This function of having to edit each invoice to change the delivery address (multiple addresses) is too time consuming as a business.
One disppointed customer!!

I need it to function so you can have one contact, but with multiple addresses. Our customers have to be quoted to and invoiced to the site where the work is completed. We are currently having to do this manually and I must admit we have only been using Xero really since February and to now find this cannot be done is really disappointing.

@Paul Kamps

Curious as to what you moved to? Feeling inclined to start the painful process pf moving given the lack of Xero's commitment to existing customers.

This is bananas hahaha. You guys have been in the works on this for 15 years. I was able to find a historical community request for this from 2011.

We had to quit Xero over this lack of functionality and move into a better software

Our business has grown well over the last few years but is now being haemorrhaged by this function. I for one am looking for alternatives as this causes us so much additional time. There really is no workaround for it and nothing can be automated as a result.
Xero you should be ashamed of yourselves.

I don't think any word from Kelly's update is meaningful unless an assurance of implementation in a week or so.

If you really know the audiences want a precise response, I'd rather not to post these junk words here so everyone won't jump out and remind that THIS IS ALREADY A DECADE LONG REQUEST.

Absolutely insane that this is still only in development with no meaningful update.

@David Faulder, love it!
Completely baffling that this idea and necessary function has kicked around for so long. If I still lived in Wellington NZ (I'm now in the South Island), I'd have visited them in person.

@David Faulder, lol. That's why I'm still here as well. I think Kelly has the worst job on earth. Defending why nothing really gets done despite continuing to charge more and more every few months. And if they do commit to doing something, not giving a timeline. Xero, is your internal roadmap just a thousand question marks?