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All these workarounds using various versions of the customer name are fine, but I can see it would be incredibly annoying to have to faff around allocating payments if the customer makes batch payments. We really need the multiple address update!

Very critical for SMEs in Singapore. Please add more email addresses. Currently, the maximum is 10 only for Quote and invoice, as we need to send to our customers and suppliers, who have multiple departments and personnel to address.

I currently work with Woods Hole Oceanographic Institution. I have 25 shipping contacts spread across 5 accounts, all with the same billing address. My data base looks like this

Woods Hole Oceanographic Institution
--Primary Person is Billing contact
--5 additional people
Woods Hole Oceanographic Institut
--Primary Person is Billing contact
--5 additional people
Woods Hole Oceanographic Instit
--Primary Person is Billing contact
--5 additional people
Woods Hole Oceanographic Ins
--Primary Person is Billing contact
--5 additional people
WHOI
--Primary Person is Billing contact
--5 additional people

Another example is my Canadian distributor that has ONE billing address and 5 shipping locations.
This mean I have 5 different company accounts in Zero.

We do a ton of work with Universities - similar issues, one billing with multiple ship tos.

Every shipping address should have a name, email and phone # associated with the shipping address.

Please see SalesForce or QuickBooks for working examples - both offer a free trial to get you started!

Please consider the impacts on our sales tax reporting and filing in Avalara when you develop multiple delivery addresses for one company. It has been a nightmare to get the destination of the sales to match with the invoice and stay with it for companies with multiple ship to locations.

Update please?
Everytime I add a delivery address, it changes it for all the previously sent invoices!

This is not helpful if you have to send a customer a copy of their aged invoice. You then have to remember to go in and change the delivery address again.

Don't suppose there is any update on the following two ideas????

The one for having specific settings for users was updated to 'under review' in 2024!

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44960731-user-role-restrict-access-to-specific-settings

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44960401-customer-statements-add-a-pay-now-link

For large organisations that we invoice:
We often need to send invoices and statements to multiple contacts within the same organisation, especially when different departments are responsible for different projects.

Each contact should only receive reminders and statements relevant to their department or project—NOT for the whole organisation.

The current Xero invoicing system treats all contacts under the same organisation name as a single account. As a workaround, we have been slightly altering the organisation name to differentiate them, for example:

Company Pty Ltd
Company Pty. Ltd.
Company. Pty. Ltd.

This has allowed us to send specific invoices and statements to each contact, but when you are dealing with more than 5 contacts in an organisation it becomes a nightmare to manage.

Please consider this also when implementing these improvements.

Exactly right Fiona, it's beyond fathom that such a simple requirement to know where an invoice was sent to has been absent all this time relying on add-ons to work around this fundamental flaw.

It's not just being able to add the multiple addresses - it's having them STAY on the invoice - so when you look at a past invoice it clearly says WHO you sent it to. We have clients with multiple contacts for very big organisations and it makes our client look inadequate if the invoicing trail is unclear when queries arise.

This is ridiculous flannel. This has been a top user request for many years. There is no reason it should take this long....it's not hard to do.

This could not come quick enough.
It’s critical that we can preset which contacts receive which documents.
invoice, purchase order, statement, packing slip, etc. One simple solution could be a series of checkboxes next to each contact’s details when added or edited, allowing us to select exactly which documents they should receive. Simple and effective

Great... So *another* Xero price increase, and still no update on this extremely basic feature?

I remember Sage waaaay back in the 90's on an MS Dos computer had this functionality!

Simply unacceptable, as usual, from Xero.

We have saved multiple emails under each contact (not included in emails). When we go to send an email in Xero it doesn't populate the emails in the drop down option. I still have to open another page and manually copy the email address and paste it in the email.

Xero isn't populating the saved emails when they are saved in Xero contacts (not included in emails). And i don't want to include in all emails because they don't need to receive all invoices, PO's, i only want to send relevant emails.

Attachment shows we have contact saved but they don't come up in drop down option.

Product Idea: Multi-Address Dropdown for Client Invoicing and Delivery

Overview
Create a feature within invoicing and order management systems that allows users to assign multiple predefined delivery addresses to a single client using a dropdown menu. This streamlines operations for suppliers who serve large clients with multiple store or branch locations.

Problem
Suppliers with clients operating multiple locations (e.g., retail chains, franchise groups, regional warehouses) often struggle with:

Manually entering delivery addresses on each invoice or order.

High risk of errors, missed deliveries, or misallocated stock.

Wasted time in repeatedly typing or copying addresses.

Solution
Add a “Delivery Address” dropdown menu to client profiles in the invoicing/delivery system. Each client can have a list of saved delivery addresses tagged by location name (e.g., “Downtown Store,” “Warehouse #2”).

Key Features
Client profile enhancement to store multiple delivery addresses.

Dropdown field on invoice/order forms that auto-fills the selected address.

Custom labels for each address to easily identify locations.

Optional default delivery address per client (with override option).

Export/reporting support to track deliveries by address/location.

Target Users
Wholesalers and distributors

Manufacturers supplying chain stores

Any B2B operation with clients owning multiple locations

Benefits
Saves time and improves accuracy.

Reduces administrative burden and manual errors.

Improves client satisfaction through smoother logistics.

Scales efficiently with growing client needs.

We now have new invoicing, where is the ability to add more contacts? If it was available in the back end in April 2024 why has it not been pushed out with new invoicing?

Kerrydean Ltd, please note that the message you're referencing is from April 2024. This request was submitted more than ten years ago, and Xero hasn't bothered to respond in over a year. They obviously don't see this as an important feature.

If the change to 'new invoicing' has taken place then what is so difficult that we have to wait until September.....!! surely someone at xero can push a few buttons and get this thing done!

I too, would like to add our company's name to the list of all these businesses that could really do with having one billing address to multiple delivery addresses. Serving an industry of Professionals who move from Clinic to Clinic to see their patients, being able to deliver to the address they prefer is one of the services that sets us apart from our competitors and one that is preventing us moving from Reckon to Xero due to this function not being available in Xero.

We often receive order's from one customer(partner) but deliver is to a difference customer(partners Customer) how can do this in Zero?

We often receive order's from one customer(partner) but deliver is to a difference customer(partners Customer) how can we do this in Zero?