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  1. Contacts - Allow multiple addresses for a single contact record

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    417 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

    We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

    We appreciate your patience as we work through the complexities…

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    Michelle Flynn commented  · 

    For large organisations that we invoice:
    We often need to send invoices and statements to multiple contacts within the same organisation, especially when different departments are responsible for different projects.

    Each contact should only receive reminders and statements relevant to their department or project—NOT for the whole organisation.

    The current Xero invoicing system treats all contacts under the same organisation name as a single account. As a workaround, we have been slightly altering the organisation name to differentiate them, for example:

    Company Pty Ltd
    Company Pty. Ltd.
    Company. Pty. Ltd.

    This has allowed us to send specific invoices and statements to each contact, but when you are dealing with more than 5 contacts in an organisation it becomes a nightmare to manage.

    Please consider this also when implementing these improvements.

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    Michelle Flynn commented  · 

    This feature request has been ongoing since 2012. During this period, Xero removed the original dates from the discussion thread, and to make matters worse, they also deleted the original comments on this new "Products Idea" forum. Unfortunately, my comment is missing, so I'm reposting it here.

    The issue is that if you do work for a big organisation with hundreds of employees and you are running multiple projects you can't invoice individual people or departments under the same organisation. I know you can add extra contacts but this still doesn't work, as I need the statements generated to ONLY include projects to that relevant team member.

    I have resorted to fudging the company name by adding periods in various locations, for example:

    Business Name PM Pty Ltd
    Business Name PM Pty Ltd.
    Business Name PM Pty. Ltd
    Business Name PM Pty. Ltd.
    Business Name PM. Pty Ltd
    Business Name PM. Pty Ltd.
    Business Name PM. Pty. Ltd.
    Business Name. PM Pty Ltd

    This is NOT a very elegant way of managing it and I have also run out of options!

    Xero please advise if you are listening to your customers and if this will ever make it onto your roadmap.

    Michelle Flynn supported this idea  ·