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This may work for some of companies while waiting for xero.

Xero always said they listen to users, but for so many years, this issue has not been resolved, i believe is because if they develop this feature, it will affect their vendor.

Recently I found a workaround. I created a new branding theme. and switch the "contact name" with delivery address "attention to" for quotation purpose. Meaning contact name is client's site project manager (usually the site manager names are different) and attention to is company's name. then i utilise the "account code" example "ABC Company [Harbour Site]" for future convenience.

and i default that branding theme from the contact for future convenience too.

Note: if later on bill to headquarter and SOA combine all project site then when create sales invoice, we will change the contact to finance contact.

But if client prefer SOA by project site, then we continue to use contact as per quotation for sales invoice.

Please share if any of you have a better alternative without incurring extra subscription fee =D

VERY IMPORTANT

Is this multiple address feature intended to become native within Xero this year, or will we need to opt for the third party Control C add-on?

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I would also like to add our company's name to list, we have clients that we several projects for and different quantity surveyor emails, so to create multiple email addresses would be a godsend to us all

Hilarious that it takes this long to implement such a critical feature; perhaps if Xero dedicated more resource to development and less to advertisement we'd make faster progress.

We really need to be able to email an invoice to the primary client in an organisation, and ALSO to copy in their accounts or payments team as doing so usually speeds up payment to us.

Please, please can you improve this part of Xero such that multiple email addresses can be applied when sending invoices or statements.

Very Critical

I have this structure - Head office - property manager - then they have multiple sites up to to 50 individual sites each that they manage.
I have to email invoice to property manager then send statement to accounts department of all sites

how do i do this????

I can see this feature will be a bonus for many. However, we need to be able to pick from our saved emails who gets what document sent to them. It is not as simple as one department/person gets one type of document. I'd like to still be able to have the option to see all saved contacts in the "Send To" field and delete/add as required.

All these workarounds using various versions of the customer name are fine, but I can see it would be incredibly annoying to have to faff around allocating payments if the customer makes batch payments. We really need the multiple address update!

Very critical for SMEs in Singapore. Please add more email addresses. Currently, the maximum is 10 only for Quote and invoice, as we need to send to our customers and suppliers, who have multiple departments and personnel to address.

I currently work with Woods Hole Oceanographic Institution. I have 25 shipping contacts spread across 5 accounts, all with the same billing address. My data base looks like this

Woods Hole Oceanographic Institution
--Primary Person is Billing contact
--5 additional people
Woods Hole Oceanographic Institut
--Primary Person is Billing contact
--5 additional people
Woods Hole Oceanographic Instit
--Primary Person is Billing contact
--5 additional people
Woods Hole Oceanographic Ins
--Primary Person is Billing contact
--5 additional people
WHOI
--Primary Person is Billing contact
--5 additional people

Another example is my Canadian distributor that has ONE billing address and 5 shipping locations.
This mean I have 5 different company accounts in Zero.

We do a ton of work with Universities - similar issues, one billing with multiple ship tos.

Every shipping address should have a name, email and phone # associated with the shipping address.

Please see SalesForce or QuickBooks for working examples - both offer a free trial to get you started!

Please consider the impacts on our sales tax reporting and filing in Avalara when you develop multiple delivery addresses for one company. It has been a nightmare to get the destination of the sales to match with the invoice and stay with it for companies with multiple ship to locations.

Update please?
Everytime I add a delivery address, it changes it for all the previously sent invoices!

This is not helpful if you have to send a customer a copy of their aged invoice. You then have to remember to go in and change the delivery address again.

Don't suppose there is any update on the following two ideas????

The one for having specific settings for users was updated to 'under review' in 2024!

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44960731-user-role-restrict-access-to-specific-settings

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44960401-customer-statements-add-a-pay-now-link

For large organisations that we invoice:
We often need to send invoices and statements to multiple contacts within the same organisation, especially when different departments are responsible for different projects.

Each contact should only receive reminders and statements relevant to their department or project—NOT for the whole organisation.

The current Xero invoicing system treats all contacts under the same organisation name as a single account. As a workaround, we have been slightly altering the organisation name to differentiate them, for example:

Company Pty Ltd
Company Pty. Ltd.
Company. Pty. Ltd.

This has allowed us to send specific invoices and statements to each contact, but when you are dealing with more than 5 contacts in an organisation it becomes a nightmare to manage.

Please consider this also when implementing these improvements.

Exactly right Fiona, it's beyond fathom that such a simple requirement to know where an invoice was sent to has been absent all this time relying on add-ons to work around this fundamental flaw.

It's not just being able to add the multiple addresses - it's having them STAY on the invoice - so when you look at a past invoice it clearly says WHO you sent it to. We have clients with multiple contacts for very big organisations and it makes our client look inadequate if the invoicing trail is unclear when queries arise.

This is ridiculous flannel. This has been a top user request for many years. There is no reason it should take this long....it's not hard to do.