Contacts - Allow multiple addresses for a single contact record
Ability to create and save multiple addresses for a single contact record
Purpose: Allow customers to map customer & supplier details against a single contact record
Hi everyone, appreciate wanting more of an update from us here. To share on our progress - Multiple addresses has been enabled in the back end of contacts. As mentioned in our previous update this is a complex piece of work, as we need to now build this into other areas of Xero where it'll add value.
For this reason the work within Contacts is not live yet, as without building this feature across these other areas it wouldn't have much practical use. But to confirm, work's moving along and we look forward to being able to share more.
David Lindsay commented
Any update on this?
Has anyone found an app in the market place as a work around?
We will need this when Xero fully integrates with Avatx
David Lindsay commented
Any update on this?
Jason Mumbulla commented
I am yet another frustrated Xero user who needs the ability have have multiple address for a contact. We deal with many government departments with different contacts in various internal sections. Creating new contact records for each one as a workaround is just incredibly backwards.
Is there a timeline for the release of this feature?
Heather Jackson commented
This beginning to cause us more problems as time goes on. We have more clients with multiple locations and the only way to handle the addresses is to set up as a new client. And there is no link between them when there should be. Hurry up Xero!!
Paula Wyeth commented
Client services multiple addresses that require separate billing contact accounts in Xero but they all go to one real estate agent. He needs the ability to add more detail so he can easily identify the property address when searching the contact name without having the address as part of the contact name.
I hope that makes sense.
Roslyn Pearse commented
We need to be able to add multiple contacts and email addresses and be able to select different ones for sending month end / year end queries to our clients
David Baker commented
I thought I would add a bit of technical information, as I have developed applications and databases in the past.
A common flaw when people create contact tables is to restrict the number of addresses that can be added to a contact, by putting that information in the same table. If they used a separate table for addresses (as I believe they do for phone numbers, as you can add multiple ones), then this would be somewhat easier to implement the request. I know, because that is how I do it in my programs.
Unfortunately, if this decision is incorrectly made at the beginning of the database design, then it becomes incredibly difficult the make the change, as you have to update so much stuff to change it (queries and procedures). It is not insignificant. So, unfortunately, I doubt that they will do anything about this.
Lisa Gaudie commented
Don't hold your breath on getting an update from Kelly or anyone else at Xero on this.
The original request is OVER 10 YEARS OLD. It seems Xero is more interested in changing features that used to work to features that now require multiple clicks in multiple pop-ups to complete the work that could be done with one or two clicks in two screens previously.
Our work around is to create a separate account for each address we service for the same company. But you can't use the same account name more than once, so we add the number of the street address after the business name for each separate service address; NSW Realty 45, NSW Realty 903B, etc.
Muriel Oliver (primarius.net.au) commented
Please may you give us an update on this? I have just successfully convinced a client to move all his businesses over to Xero and guess what no multiple delivery options! He tells me MYOB has a default of 5...I have been trying to convince him forever that Xero is better, now I just do not know what to say...
Alan Bramwell commented
MARCH 2023 last update, how about another one!
So viewing this thread you have been looking at introducing this for well over a year, why is not ready yet? With customers suggesting the update over ten years ago.
This is a critical addition needed in the software. I am still in my trial period and will not be purchasing. Unfortunately I have invested many hours of time uploading debtors and creditors and customer contacts etc, and would never have bothered if I knew that you couldn't add multiple delivery addresses.
I have a lot of customers who use multiple delivery addresses and need this information on their invoices. What's even worse than not being able to store multiple delivery addresses, is you allow the ability to edit a delivery address in a new invoice, BUT!! then you apply to all other previous invoices, WHY??. Every other accountancy software package has this functionality, its a basic must!!! why did I listen to my accountant, when he recommended this product.
Roderick Bell commented
Need to be able to select from the different email addresses in contacts for sending quotes and invoices without them being ticked as 'include this email with emails'. Also, the ability to edit email addresses in quotes has disappeared.
Currently, the whole email needs to be deleted and re-typed. The old format used to allow you to simply edit the email address.
ie, the email address is Name@southerncrosscarecommercialgroup.com then you could simply edit the Name. We have clients with 100s of staff with high rotation therefore unable to add all emails as a contact.
Johann Soekoe commented
This would be a great feature, however Xero does not seem to entertain the ideas for "larger" business or accountants - which is very sad.
Kelvin Wolff commented
Need to be able to add multiple contacts and email addresses and be able to select different ones for sending quotes and invoices all from the app.
Jenny Leung commented
Kelly, any update?
Distinctive Badges Limited - commented
Heartily agree with all the comments about the appalling lack of action and response from Xero on this issue. Changed to Xero this year believing we were moving to an innovative company with great customer service. Saw this wasn't avail but was referred to this site about the time Kelly made her last update and mistakenly thought it was all in hand and would be dealt with soon.
Unfortunately I can now see that's not the case, and would definitely not recommend Xero to anyone, the customer service is worse than the company we came from and that's saying a lot!!!
It's such a drama to do basic tasks that are readily avail in other systems and constantly feel unprofessional in having to do things in ad hoc ways just to get what we need from the system.
If anyone discovers a good alternative please let us all know!!!
Bianca Davitt commented
As my mum used to say : "You've got 2 hopes - Bob Hope and No Hope!". lol
I've been waiting for this update in Xero for almost 10 years (my boss won't let me move to a different programme - long story).
Besides, even if Xero eventually do role it out, it will probably be a complete shambles like the New Reports which are not fit for purpose.
Pauline Jewsbury commented
I too agree with Kim, William and Graham. Xero seem to be very good at implementing changes that have a negative impact but might in their opinion make it look prettier and have more white space but all these changes are not adding function and value and the ideas posted here that are so heavily positively supported are continually ignored. The last update on this from Kelly was in March 2023 so five months on this is still outstanding. We too have stopped recommending Xero and are actively looking for an alternative.
Gill March commented
This is a vital feature. Please add it urgently. I have several large companies with multiple addresses. A nightmare.
Hein Kuenen commented
+1 for Graham's post(and most others actually ;-) )
Graham Tottle commented
Completely agree with Kim and William on this one - the deafening silence from Xero is shocking. I note that after a few adverse comments on another issue (Show contacts on one page) the thread was "closed" recently - Xero said contributors were going off topic.... so I suspect the same will happen to this one shortly too. The new CEO (Sukhinder Singh Cassidy) promised more openness but when I wrote to her, I received a message back from her "team" (the people I was complaining about) repeating the same old platitudes, before presumably sending my comments to the recycling bin.
This feature (multiple delivery addresses) already exists as a feature on the Purchase Order screen, so it can't be difficult to implement, I am therefore left with no other option but to conclude that Xero don't want to do it for some reason and are not being honest in their (2) replies? Perhaps they are looking at a "cost v benefit" analysis that tells them they won't lose too many clients by not doing anything so it won't affect their bottom line too much - or am I being too cynical? Either way, I won't be recommending Xero to anyone until the situation changes for the better and as soon as practical will be moving to another platform with better customer service.
Sukhinder needs to get across this - I don't think they realise how angry their clients are about being fobbed off, patronised and ignored in this way.