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Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

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AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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working on it  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback. 

As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future. 

We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on. 

One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this. Change to new invoicing is key to being able to enable us to build features like multiple address details. Between now and September our invoicing team are focused on prioritising the features from classic invoicing that need to be brought across to the new version. Multiple addresses is one of the key features they want to work towards but includes many steps. For example, we enabled it in the back end of contacts last year, but now need to be able to build it into our new invoicing solution. We will keep you updated here of any progression. 

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  • Mark Smith commented  ·   ·  Report

    @Anya Pagden using a non tracking product will make the shipping address show up on the invoice and packing slip and as it's not tracking it wont affect your inventory. All you need to do is use a logical number system for the part number. e.g. DEL-XYZL01-001. The 2nd and 3 part of the part number relate to the customer account reference and address sequence. if you have 10 delivery addresses it would go all the way upto 010.

  • Anya Pagden commented  ·   ·  Report

    @MarkSmith can you please explain how this works?

  • Mark Smith commented  ·   ·  Report

    @Melissa Johns I use non tracking products as a work around until multiple delivery addresses are available :-)

  • Rhodes Haughton commented  ·   ·  Report

    Hi Kelly,

    Our company has just moved over from Quickbooks Online as it was so limited, and I'm a little disappointed to see how limited Xero is with this feature.

    We work with retailers such as Home Hardware and Ace Hardware, which have a vast amount of stores, but are billed centrally through their head office. Not being able to add different delivery addresses or even manually change address every time (as we had to do with QuickBooks) is slowing down our order processing process and is essential for us.

    Please update us as soon as possible.

  • Melissa Johns commented  ·   ·  Report

    Hi Kelly, It has now been a year since this update - where is this solution at now? We are looking at moving from MYOB but this is CRITICAL to our operations and there doesn't seem to be any work around available while we are waiting for the software update. We cannot be sending 2 dozen separate statements to customers who operate the one account with us. Failing the update - IS there a workaround? Can we manually change the delivery address? Bill one contact but select a second to deliver to?

  • Kirstie Crocker commented  ·   ·  Report

    I have quite a few customers that we deliver to multiple addresses and really need this ASAP!!!
    If you can't get this up and running then why not let us manually update the delivery address in the invoice as a temporary fix. It is not ideal but is better than being stuck with setting up multiple contacts so that all the delivery addresses are in the system (which is what I'm going to have to do until this is sorted).

  • debra nash commented  ·   ·  Report

    This is such an important detail, why is it taking so long!

  • Julie Gilchrist commented  ·   ·  Report

    We're currently looking at switching to Zoho for subscription invoicing and CRM. It offers more features than Xero in this space and comes at a much lower cost compared to HubSpot, which we currently use for CRM but doesn't handle subscription invoicing to our requirements. While Zoho does include its own accounting platform, we’ll continue using Xero (it integrates with Zoho), as it suits our core financial needs and aligns with the broader systems used across our larger group of businesses.

  • Greg Rostron commented  ·   ·  Report

    I’ve given up expecting Xero to ever implement this critical feature. Their reporting suite is woefully inadequate.
    Deeply regret ever moving away from MYOB. Naively believed their advertising hype.

  • Fiona Grant commented  ·   ·  Report

    We have multiple client enquiries on getting their bookkeeping software but this is a real blocker for some of them. Shipping addresses need to be recorded permanently so when you look up an invoice again it says which customer location it was sent to or which office was visited. Not being able to do this is stopping us being able to recommend you for anyone other than the most simple businesses.
    No update for a year looks very poor service

  • stuart wili commented  ·   ·  Report

    As this request has been ignored for over 12 Years i will look into migrating to MYOB as well. Xero can do multiple addresses for purchase orders !!!! but not invoices??? 12 years is a long time to wait!!! for a simple request!!!

  • John Butler commented  ·   ·  Report

    I am about to migrate to MYOB because of this and their inventory system is much better. Plus its alot cheaper!! Adios amigos :-)

  • Aaron Beattie commented  ·   ·  Report

    It is a joke that accounting software, marketed as a game changer for business, lacks such a basic function - we moved to Xero about two months ago, we're preparing to migrate back over to Sage. There are far too many issues with Xero that are simply ignored by their developers.

  • Rach McDowall commented  ·   ·  Report

    Hi Kelly
    It is a year since you commented on this request. As you have not updated us, I take it that there has been no progression.
    WHY. This request is a BASIC FUNCTION of any decent accounting package and really should be ADDED before XERO makes any further PRICE HIKES

  • Naomi Edwards commented  ·   ·  Report

    This really needs to be implemented. You have drop down boxes for everything else - surely it can't be that hard to add them for customer addresses. We have just moved across to Xero and are really starting to regret it with the limitations we are finding.

  • Claire Sawyer commented  ·   ·  Report

    Any ideas when this will be live as it been talked about for over four years and it be most helpful to have.

  • Laura Mansell commented  ·   ·  Report

    Is there any update as to when we can expect the multiple delivery address feature to be available? There hasn't been any update on this in nearly a year.

  • Jill Fechner commented  ·   ·  Report

    So, the new invoicing is out and creating havoc. When will multiple addresses be available? It should have been ready to go launch the minute classic was retired.

  • Paul Kamps commented  ·   ·  Report

    Absolute joke that this isn't available yet.

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