Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. Contacts - Allow multiple addresses for a single contact record

    1,269 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    418 comments  ·  For small businesses » Contacts & communication  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

    We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

    We appreciate your patience as we work through the complexities…

    An error occurred while saving the comment
    Margie Adams commented  · 

    Please consider the impacts on our sales tax reporting and filing in Avalara when you develop multiple delivery addresses for one company. It has been a nightmare to get the destination of the sales to match with the invoice and stay with it for companies with multiple ship to locations.

    An error occurred while saving the comment
    Margie Adams commented  · 

    We are unable to know by looking at an invocie which company location a shipment was sent to (most of our customers have multiple facilities), because every time we change the address in the company settings it changes all past invoices as well. We have to track hundreds of shipment addresses associated with the correct job outside of Xero... back when we used QB we could choose from a list of shipping addresses for each customer for each sale and it would be recorded and saved on the invoice. I think this is one of the biggest failings of Xero.

    An error occurred while saving the comment
    Margie Adams commented  · 

    An additional complication that not having multiple ship to addresses for each customer causes: if I change the delivery address for a different job site for an existing customer in order to have the invoice be correct, it changes all invoices prior to this one to match the change. So there is no way to track where an item was shipped unless we record it somewhere outside of Xero. Even just the step of keeping invoices intact as they were when created would be helpful!

    An error occurred while saving the comment
    Margie Adams commented  · 

    I'm in agreement that I would like to see the delivery address as part of the invoice rather than at the contact level - to be filled in for each shipment, stays with the invoice. (Like Quickbooks). The contact could have a default delivery address, and possibly a drop-down menu on the invoice creation for using "default", or existing additional delivery addresses, or "create new". And then have that delivery address visible on the invoice. Awaiting anxiously.

    Margie Adams supported this idea  ·