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  1. Contacts - Allow multiple addresses for a single contact record

    1,289 votes

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    422 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

    We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

    We appreciate your patience as we work through the complexities…

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    Fiona Grant commented  · 

    It's not just being able to add the multiple addresses - it's having them STAY on the invoice - so when you look at a past invoice it clearly says WHO you sent it to. We have clients with multiple contacts for very big organisations and it makes our client look inadequate if the invoicing trail is unclear when queries arise.

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    Fiona Grant commented  · 

    We have multiple client enquiries on getting their bookkeeping software but this is a real blocker for some of them. Shipping addresses need to be recorded permanently so when you look up an invoice again it says which customer location it was sent to or which office was visited. Not being able to do this is stopping us being able to recommend you for anyone other than the most simple businesses.
    No update for a year looks very poor service

    Fiona Grant supported this idea  · 

  2. Bills - Option to customise or turn off "Duplicate Bill" review messages

    45 votes

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    33 comments  ·  For small businesses » Business features  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for your feedback and letting us know how we could improve the way duplicates alerts work for you here.

    While we don't have any immediate changes planned for this, our team will consider improvements to this model overtime.

    For the time being we'll continue to keep our eyes on the support for this in community, here. I'll share if there is any news.

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    Fiona Grant commented  · 

    This is infuriating as it is comparing many old items (in previous years) with the same amount and suggesting I review them. When marked as keep it brings them back again next time with a "previously kept" marker - complete waste of time and a real risk that genuine recent duplications may get missed in the mass of nonsense

    Fiona Grant supported this idea  ·