Enter your idea

Seeing as we were all specifically told that the transition to NEW INVOICING (that no one wanted and removed many features from old invoicing) *had* to happen as it was the only way we would get "multiple addresses for one head office"...... well.....that was obviously an outright lie. Bad form Xero - bad form!

Graham, THANK YOU! Since seeing this from Kelly and receiving a direct message from her, I've been sitting here wondering whether I've somehow crossed over into a parallel universe! Thank you for confirming that I'm not going mad!

@SueScott
@KellyMunroe

If true, I find this incredible given the number of posts SPECIFICALLY relating to this topic. I have also received direct messages from Kelly about this, so either she has the wrong end of the stick or there has been some misunderstanding regarding the topic.
Perhaps Kelly would like to advise us all directly on this forum?

Richard, thanks very much. I've had a message from Kelly who is now denying that a change to allow multiple customers with the same name has ever been on Xero's radar, which I'm actually finding offensive - and that takes some doing - as there have been various posts from Xero users and updates from Xero over the years - though admittedly very little from Xero. Gaslighting at its best!

WHEN WILL THIS BE RELEASED, or is Xero only going to be for small SME's and not supply to larger organisations with multiple addresses. Such as Tesco, NHS in the UK.

@Kelly Munro
@Paulo Dias

Exactly my thoughts, especially as "Multiple addresses has been enabled in the back end of contacts" well over 3 years ago?!

Absolutely laughable, I can only imagine how things would end if I treated my customers with the same level of contempt as Xero do their customers.

Beyond a joke...

@Kelly Munro

"multiple addresses requires a complex solution"

How difficult can this be if you already hav it in place with the Purchase Orders?

I am sure you could share the same formulation, coding and safety measures with the quotes and invoices.

So now we have pretty colours on invoices - good to know that Xero is taking their clients seriously and providing solutions to requests that no one has ever mentioned. (Rearranging deck chairs on the Titanic anyone?)
Meanwhile, back in the real world, one of THE MOST IMPORTANT ISSUES remains a pipe-dream. Having no facility to choose between multiple delivery addresses within invoices and keeping those individual addresses on historic invoices is a MAJOR inconvenience to thousands of users but hey.... pretty colours eh?

Hi Sue - well that is bad news. I have just emailed my accountant to see if there is an alternative platform they support that has this function.

I know it's not ideal - but I wonder if there is an invoicing app?

Hi Michael, hi Ben, thank you both so much for the information on your workaround, the screenshot, etc. I'd actually misunderstood on one level as what we suffer with is having multiple individual customers with the same name and we really don't like the prospect of having to add additional information after our customers' names. We're a micro business with a local face-to-face customer base; it might be different if we were an online or dealing with people remotely but .... To add fuel to the fire, Xero has just announced that they have absolutely no intention of resolving the multiple contacts with the same name issue. They've obviously known this for a while but have failed to notify Xero users despite, for years, having had us believe that it's under consideration - and they've closed comments on the subject. Absolutely appalling, shameful, disgusting.

Hi Sue - essentially I have been making a whole new contact, (named 'Customer A - Project A'; 'Customer A - Project B' etc).

It's slow, cumbersome and certainly not ideal, as involves copying and pasting the billing details over every time, just to be able to have a different delivery address.

Big limitation is that I'm asked to send out account statements on a monthly basis, but Xero obviously can't handle this as it's across more than one customer profile.

It'd be nice if Xero pulled their finger out and got this done, but realistically it's more like pulling teeth...

Sue, it is possible to add additional people to a contact card, I've attached a screenshot, however they exist only on the contact card. Whenever it would be useful to use this information it is not available, you can't select from "additional people" to address invoices to, even to the point where if you click to add a cc to an invoice email it will only show primary contacts from other companies! I added these people because I need to send invoices to accounts but cc the people responsible for the projects I am working on, however my current workflow is to cut and paste from a list outside Xero. Also these additional people don't have mail or delivery addresses attached to them, only email addresses.

Ben Smith, I see from your post that you have multiples of the same contact but with different addresses. We've been struggling for YEARS with Xero's inability to allow multiple contacts with the same name. I may have misunderstood your post but please could you tell me how you've managed to get multiples of the same contact within Xero? Have I missed something or are you having to do what we do with a clumsy, highly frustrating workaround? As a fellow Xero user who's also had enough of ill-conceived "improvements" introduced whilst Xero fails to resolve issues that impact heavily on day to day functionality, I'd really appreciate knowing.

multiple address not just for delivery but billing address too pls!
companies/departments these days don't just sit in one location & the billing address has to reflect the correct address too!

It's a total waste of time to keep editing addresses for one single contact everytime because i'm billing to a different department...

pls get this feature up & running soon... 3 years is a long time to connect the backend to make it working for the end users...

We link Xero to a shipping label creator and the amount of times we have had deliveries going to the incorrect address is embarrassing. We are forced to not even add the delivery address to customers accounts in which is the only way it can save us from errors - and this creates manual input which is prone to errors as well. It really is such a basic function and I don't see how our company can scale up without moving to a similar but different platform that has this function. Does anyone know if Quickbooks has this function? Or a different one that is similar to Xero that has it please? Getting these messages in my inbox makes me realise that Xero will never deal with this and so I believe we should all look elsewhere. Moving accounting packages it probably fairly simple I would think and I have no loyalty to Xero anymore.

just to add in a space for us to input delivery address and printed on the invoice. so many years of waiting. they just ignore.

Ben Smith - they do not care.

Absolutely useless...
As of 3 YEARS AGO "Multiple addresses has been enabled in the back end of contacts", how on Earth has Xero not been able to link up the front end?!

Completely laughable, anyone considering Xero should absolutely NOT switch to Xero if you need this basic, basic core function.

It's abundantly clear that Xero does not care about their user base, only about maximising new signups to feed revenue.

My Xero account is now overflowing with multiples of the same contact, in order that I can deliver to more than one location per contact...

Stop forcing pointless, inaccurate and unreliable AI features on us.

Prove us all wrong Xero.

Show us that you actually give a **** about your users.
Apparently you've done what you need to on the back end.
Activate this basic functionality on the front end ASAP.

Or do you simply not care?

I think that we should bombard Xero with positive comments supporting this and make sure it gets back to the top of the pile…!!!!

As Xero starts to shut down the comments, would like to throw in a final comment on here that there is no reason this could should or had any reason to possibly take this long. Crazy.