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  1. Contacts - Allow multiple addresses for a single contact record

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    442 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

    We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

    We appreciate your patience as we work through the complexities…

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    Richard Fishenden commented  · 

    Thinking about it - perhaps the answer is that Delivery Address is either:

    1. Not even an option on the account - so no field - invoice specific
    2. Has a tick box 'Remember Delivery Address'
    3. or it would seem some need multiple sites - so ability to tick the box and add say 7 sites

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    Richard Fishenden commented  · 

    Campbell Green - what I mean is that once I have written in the delivery address to an invoice - when I look at it in a years time (historically) - it still shows that delivery address. At the moment, if I update a delivery address it overwrites every single invoice for that client with the new address which is terrible! I have made several shipping errors because of this. It's such a simple change - and logic seems to have missed the intelligent people making it.

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    Richard Fishenden commented  · 

    Why even have a 'Delivery Address' field if it can't be unique to an invoice? It's just stupid beyond belief!

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    Richard Fishenden commented  · 

    This will be massively overdue. It is THE biggest frustration of mine and causes so much manual entry. The answer is simple:
    1. Master address set - stays the same until you change it
    2. Delivery address - Never stores - and is asked for every time
    3. Historic invoices must show where they were shipped to for historic reasons - so must be written onto the invoice

    Simple as that.

    Richard Fishenden supported this idea  ·