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  1. Contacts - Allow multiple addresses for a single contact record

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    504 comments  ·  Contacts & files » Contact  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.

    As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.

    We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.

    We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.

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    Richard Fishenden commented  · 

    Our business has grown well over the last few years but is now being haemorrhaged by this function. I for one am looking for alternatives as this causes us so much additional time. There really is no workaround for it and nothing can be automated as a result.
    Xero you should be ashamed of yourselves.

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    Richard Fishenden commented  · 

    I am totally fed up with it and would like to move away - does anyone know what other accounting packages have this function as standard?

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    Richard Fishenden commented  · 

    Thinking about it - perhaps the answer is that Delivery Address is either:

    1. Not even an option on the account - so no field - invoice specific
    2. Has a tick box 'Remember Delivery Address'
    3. or it would seem some need multiple sites - so ability to tick the box and add say 7 sites

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    Richard Fishenden commented  · 

    Campbell Green - what I mean is that once I have written in the delivery address to an invoice - when I look at it in a years time (historically) - it still shows that delivery address. At the moment, if I update a delivery address it overwrites every single invoice for that client with the new address which is terrible! I have made several shipping errors because of this. It's such a simple change - and logic seems to have missed the intelligent people making it.

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    Richard Fishenden commented  · 

    Why even have a 'Delivery Address' field if it can't be unique to an invoice? It's just stupid beyond belief!

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    Richard Fishenden commented  · 

    This will be massively overdue. It is THE biggest frustration of mine and causes so much manual entry. The answer is simple:
    1. Master address set - stays the same until you change it
    2. Delivery address - Never stores - and is asked for every time
    3. Historic invoices must show where they were shipped to for historic reasons - so must be written onto the invoice

    Simple as that.

    Richard Fishenden supported this idea  ·