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25 results found
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1,428 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
An error occurred while saving the comment An error occurred while saving the comment 
Jill Fechner
commented
And AI, so much AI. Which is just what you want in an accounting package.
Will likely be moving at the end of this financial year. Xero has demonstrated time and again that it does not care what we ask for, no matter how long we ask for it.An error occurred while saving the comment Jill Fechner
commented
We now have new invoicing, where is the ability to add more contacts? If it was available in the back end in April 2024 why has it not been pushed out with new invoicing?
An error occurred while saving the comment Jill Fechner
commented
So, the new invoicing is out and creating havoc. When will multiple addresses be available? It should have been ready to go launch the minute classic was retired.
An error occurred while saving the comment Jill Fechner
commented
https://central.xero.com/s/learning-assignment/a3O3m000007UcgnEAC/lea31109729 noting your learning still references the single page contact form !!
An error occurred while saving the comment Jill Fechner
commented
The ability to change the primary contact without re-entering it would also be appreciated. Contacts change all the time, I should be able to mark another contact as primary which unchecks the existing primary person.
An error occurred while saving the comment Jill Fechner
commented
Data Relationship 101 - create 1 company (type = Customer or Supplier) with many contact records allowed
An error occurred while saving the comment Jill Fechner
commented
Critical for a lot of users. Update please.
Jill Fechner
supported this idea
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31 votes
Hi team, while we appreciate hearing your feedback on the new purchase orders experience we do request that each post be limited to a single idea to help other members know what they're voting for, as well as sharing back with our product teams and considering changes. I've updated the title of the idea here around the whitespace and welcome you to create new ideas for other specifics you'd like to see.
To provide an update around the attachments - our team recently implemented a change to move the placement of this button to the top of the page next to Save and Approve options.
Relating to lines - with how this new experience now works when you add an item, or enter an amount in a line the Quantity will default to '1', also adding an item will automatically add a new row beneath. Thanks
An error occurred while saving the comment Jill Fechner
commented
Why is there no consistency between views within the application? There is no reason that PO should be a different width than Bills. The width only increases the lack of readability.
I note that Products & Services and employees also now have this full-width layout.
Why??Jill Fechner
supported this idea
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783 votes
Hi community, thank you for all the engagement and we can see the growing interest in improvements to help simplify your view of information on the new Homepage and navigate important information and insights with more ease.
Right now, our team have a few pieces of work underway intended to help with some of the pain points that have been raised here these include:
- More options for the sizing of widgets so you can reduce these frames and better position this information on your screen
- More customisation of information within a widget like being able to remove visuals
- Improving the experience of moving widgets when editing the homepage to make it more obvious when dragging and dropping them to different positions on the page
We’ve also roadmapped further changes for later this year, once everyone is on the new experience. I’ll share more updates as we progress.
An error occurred while saving the comment Jill Fechner
commented
Looking back at early feedback (pre-Kelly's post on Nov 12) before this was released, the comments are similar to the flood of unhappy comments now. Either you paid no attention to that early feedback, or you noted it and ignored it.
An error occurred while saving the comment Jill Fechner
commented
Bigger is not better.
Visually I now need to scan for information that was easy and concise on the home page.
Tried customising. Still too much, too large, and unclear.
Switched back.
I now have two information banners at the top of the old homepage that I can not dismiss!
Not happy Jan!!
Why does every new "improvement" remove functionality from a program essential to our business?Jill Fechner
supported this idea
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751 votes
Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll…
An error occurred while saving the comment Jill Fechner
commented
July 2025 is now 7 months ago. Update please with a release date for this much requested feature.
Jill Fechner
supported this idea
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1,081 votes
Hi everyone, a year on from my last engagement we wanted to provide an update for you all here.
As many will be across we're in the midst of making a lot of iterations and improvements to new invoicing leading up to the retirement of classic invoicing in September (2024).
We have a fair amount of work lined up in the teams schedule over the coming months and to give an indication there isn't any committed plans around a function to add interest to invoices.
That said, we do have a team that have picked up and are considering how we might solve this with the technology in new invoicing - It's early days on this yet, but I'll share if there's any progress on this for you all here.
In the meantime, as has been shared by others over time there are a few ways you could accomplish this…
Jill Fechner
supported this idea
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477 votes
Hi community, as mentioned in my last post we want to keep you looped in on changes around autosave.
Our product team has continued to focus attention on how we can make invoicing faster and more responsive to improve our customers' experience.
We've now optimised autosave to require less processing power, leading to faster invoice loading and saving.
While we don't have any plans to remove autosave, there is the possibility that we would make updates to improve experiences related to autosave in the future - I've provided links below to ideas that have been raised and remain open for consideration;
- Invoicing - Undo/revert to previous version of an invoice
- Exclude Auto Save from History and Notes
- Invoices - Add invoice number when invoice is Approved
Thanks again for all your feedback and sharing with us in the forums here.
Updated 10 Sept 25
An error occurred while saving the comment Jill Fechner
commented
@Jane Skinner - Here, here! Well said indeed, Jane!
Do we need to start a new "idea" for this as we can no longer vote?Jill Fechner
supported this idea
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14 votes
It's been a little while since this idea was raised & we wanted to touch base with an update. We can see that this idea has been steadily gaining support, so have updated the status.
There is also a similar idea that is Australian specific called AU Payroll | Payslip - Change formatting of payslip file name so we've linked any Australian based supporters to the correct region and made this idea UK specific.
Our product team are keeping an eye on this idea and if there are any future updates, we'll let you know!
Jill Fechner
supported this idea
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99 votesJill Fechner
supported this idea
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13 votes
Hi everyone, we appreciate your feedback on the show/hide fields option. As you may have seen in other updates we're working on a new line item grid that will encompass a few enhancements we know our customers want to see, and will also include an improvement to the behaviour of the show/hide fields so the options you select will be retained. I'll come back to confirm when this is released.
Jill Fechner
supported this idea
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228 votes
Hi community, we really appreciate your feedback on this and hearing why you'd like to be able to change the organisation's name that's shown when sending invoices from Xero.
This is on our teams radar, and is something they may look into longer term however we want to be open that it's not in the current roadmap.
We'll continue to track and keep across the interest from our community, and if there's any news to share we'll update you on this, here.
Jill Fechner
supported this idea
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36 votes
Hi everyone, we appreciate wanting to help Xero identify and raise issues asap. While we may consider changes to this overtime, to be upfront there are no immediate plans for changing the current method to raise these sort of issues with us. There are a number of troubleshooting steps our specialists will work through with a customer to rule out external factors that could be impacting your experience with Xero, and they'll get the right detail to investigate, triage and escalate if the cause does appear to stem from within the product.
One area we know customers can commonly run into trouble with is bank feeds, and we do have work going on atm to enable customers to send us an alert if they are experiencing trouble with a bank accounts feed from within their organisation. You can stay up to date with progress for this, on this idea.
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An error occurred while saving the comment Jill Fechner
commented
There is nowhere to report missing features and bugs apart from this forum, which is more for ideas.
I have found it difficult to find a place to report an issue quickly.
For new invoicing the list of missing features and bugs should be reported so we can see what has already been picked up and what is being worked on and fixed.Jill Fechner
supported this idea
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Invoicing - Allow Item and Description-only lines, with no Qty or Unit Price
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241111 New Invoicing 2025-031 Draft Invoice Copy.jpg 124 KB -
241111 New Invoicing 2025-031 Data Entry Draft Invoice.jpg 137 KB -
241111 Classic Invoicing 2024-136 Invoice Copy.jpg 99 KB -
241111 Classic Invoicing 2024-136 Data Entry Invoice.jpg 129 KB -
Screenshot 2024-06-18 142006.jpg 97 KB -
Screenshot 2024-01-31 144249.png 23 KB -
Invoice INV-DJM2756.pdf 90 KB -
Invoice INV-DJM2754.pdf 92 KB -
Invoice INV-DJM2737.pdf 94 KB
560 votesHi community, we appreciate the continued traction this idea's received, and do want to provide clarity and set expectation.
Your feedback has been valuable in understanding the needs of using description only lines to; add subheadings, provide context for grouped charges, and ensure your invoices are easy for your clients to read and understand.
To reconfirm, atm - You can add one-off description only lines as you enter an invoice. However, if you add detail to any other field the line will be treated as a 'financial' line and you'll need to include Qty, Unit price, Account and Tax rate.
- We know some users have set up and saved inventory items for description only lines they commonly use, however as the item code field is used for inventory items the line of the invoice is treated as 'financial' meaning you'll then need to include Qty, Unit price, Account and Tax…
Jill Fechner
supported this idea
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100 votes
Hi everyone, we appreciate that as eInvoicing is adopted by more regions and businesses the appetite for supporting eInvoicing across more of Xero’s features is growing.
Over the coming months our product team will be looking into updates to Xero’s repeat invoices templates and support for eInvoicing within these is something that's on our teams radar. When we get to picking this up and being able to explore this deeper, we’ll keep you updated and share if there are any opportunities to bring you into our discovery.
An error occurred while saving the comment Jill Fechner
commented
Customer moving to Peppol and requires einvoicing. I cannot do this with the current repeating template I have. Seriously !! The New Invoicing template can not be used for a repeating invoice. Why??
Jill Fechner
supported this idea
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32 votes
Just wanted to touch base regarding this idea as it's been a while since we've posted an update.
We've reviewed the votes and comments on this idea and can see this idea has been gaining support.
Whilst this isn't currently on our product team's roadmap, we're monitoring the activity on this idea and will keep you updated as we go.
An error occurred while saving the comment Jill Fechner
commented
agree
An error occurred while saving the comment Jill Fechner
commented
Agree, employee name should form part of the filename
Jill Fechner
shared this idea
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132 votes
Hi everyone, thanks for your feedback on automatic remittance sending.
We understand the efficiencies this could provide to your workflows and it's something our product team have reviewed and are interested in developing, however we do not have this work planned just yet. We’ll let you know here if there’s any more news about this in our future roadmap.
An error occurred while saving the comment Jill Fechner
commented
Remittance Advice - too many clicks
After I pay a bill I get a small pop-up in the bottom left corner in Chrome with a select link to send a remittance advice. On click, I get a modal to check the fields and then hit send. I have to hit send twice in that modal for it to actually send.
The form focus should move to the send button.Jill Fechner
supported this idea
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68 votesJill Fechner
supported this idea
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26 votes
Hi team, we appreciate feedback on having more control of the width of columns in the bills lists.
Atm, we don't have plans for developing the ability for customers to control the column width, but will continue to monitor this idea closely.
I've split this idea off from the ability to sort columns in the bills list being two separate feature so we can update you on progress for each.
Jill Fechner
supported this idea
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676 votes
Hi everyone, we’ve taken time to review the suggestion to include custom fields for both invoices and contacts, and recognise the value it'd bring in helping users capture more detailed information and avoid manual processes.
However, with other focuses drawing the teams attention such as multiple addresses this idea is not on our current development roadmap.
As we continue to plan future roadmaps, being highly supported this idea will continue to be considered, however we want to be open about it's current position with you all here. We appreciate you sharing your feedback and for your ongoing participation in the Xero community. Any changes to this status will be shared with everyone on this idea.
Jill Fechner
supported this idea
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467 votes
Hi everybody, coming across from the previous forums we know this idea has a lot of interest.
There is a way of using Xero's reports to accomplish what you're asking here and save the format so you can easily access and send this report to your customers outside of Xero.
Running the Aged Receivables detail report you can choose how many ageing periods you'd like to show and set the period to '30 days'. Simply Filter the report by Contact and Update to run.
- Once you've got it set up, save as Custom so you can easily access this format anytime
- If you deal with groups of contacts this also means you could Filter for multiple contacts to combine the view into one report rather than multiple customer statements 🙂
- Export the report to PDF, where you can send to customers from your email system outside of Xero
We appreciate…
An error occurred while saving the comment Jill Fechner
commented
I just posted the comment below with a link to this forum request on the Late Payment post on the Xero LinkedIn page. I suggest if you feel strongly about this issue do the same. Within this forum, we are shouting into a void. Let's bring it into the light.
Do you know what would really help with this? Having ageing appear on Customer statements. There are a lot of very upset customers in your forum who assumed an accounting package would include this basic feature. You are losing customers. Please read the comments and then read your last post to the customers that have taken the time to give you feedback. The workaround you have suggested is not a solution for a small business like ours, can't imagine attempting it as a large company. Requests for this date back to 2013 in the previous forum.
Jill Fechner
supported this idea
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643 votes
Hi team, wanting to provide an update to you here, we want you to know we understand the efficiency more users would like to have in being able to automate the creation of the Xero subscription invoice inside their Xero org.
To highlight from my last update for UK users this is possible with eInvoicing through the online invoice (My Bills page).
This is still something we're interested in developing in more regions however isn't planned in our roadmap just yet.
When resource opens up for us to be able to pick this work up we will share an update with you all on this here. Thanks for staying engaged and supporting in this idea.
An error occurred while saving the comment Jill Fechner
commented
Done, will have to wait til next month to see how it lands
Jill Fechner
supported this idea
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The holdup for this was new invoicing, that is what we were told.
What is the holdup now?
May 2022 was your first response to this issue, over 4 years to give us a function we have been needing desperately.