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How can you depreciate CRITICAL information like this without even telling your customers! We have a group of 24 travellers. We need to track that everyone received their deposit invoice, then their second payment, then their balance invoice. Frankly it's appalling this was not communicated to your paying customers

This is absolutely critical to know who an invoice was sent to and when. Please fix - Xero is just going backwards!

Hey everyone, just a quick FYI: please don't forget to leave reviews on TrustPilot, as it's seemingly the only place left that we have a voice, and it will help others make informed decisions.

History & Notes to show history.....I send an invoice, history shows as sent. I amend invoice at client request and re-send, history does not show the 2nd sent date

The history information in each invoice is not including the email addresses that the invoice has been sent to if an invoice is sent a 2nd time.

If an invoice has been created and approved and sent with the "approve and email" button then the history updates in the invoice correctly and includes the email addresses that the invoice was sent to.

BUT - if you then go back into the same invoice another time and send the invoice again - the history only updates with "updated" - it does not include the email address that the invoice was sent to on this occasion.

Can this be fixed? is there a setting that I need up to update somewhere to fix this.

The History and Notes are a mess.
When creating an invoice we end up with about 20 lines of invoice 'updated' in the history & notes. I think it's because of the auto-save, so it thinks that you are updating the invoice instead of just creating the original invoice.

History and Notes - Invoice. (this occurred on 25-2-25)

1. When an invoice is re-sent, two lines show in history with the action 'Edited' and the comment is the invoice number and 'updated' eg '9629 updated' ; the invoice was opened and re-sent. It wasn't edited.

2. The action should be 'Sent' and the comment should be the email addresses who it was sent to (like classic invoicing does)

When are the email addresses being added to the history and notes section of invoices so we can confirm that we have sent the invoice to a specific email address. All we get at present is Edited which is absolutely useless. This was great in the old version as we could confidently say that it had been sent. Please can this be done urgently.

History and Notes - Invoice

Noticed that when an invoice was sent it doesn't reflect the action undertaken as "Sent" instead it posted as "Edited". And it's happening twice on that particular date, once the invoice was open & sent.

Am wondering if this is the correct forum I have to share what's happening with our account. If not, my apologies. And I need some help with regard to the matter.

Dear Xero Support,

We are writing to report a persistent issue with invoice email tracking that is significantly impacting our workflow. Despite previous reports and articles suggesting this has been resolved, we are still experiencing problems.

The issue: When sending invoices, the invoice history only displays "INV-***** Updated" and does not show the recipient's email address, as it did in classic invoicing. This makes it impossible to verify when an invoice was sent and to whom, hindering our ability to provide proof of sending to customers.

We understand that a manual note can be added as a workaround, but this is a time-consuming extra step and lacks the reliability and authenticity of automated tracking. Having an automated record of sent emails is crucial for our business and serves as irrefutable proof of delivery.

Could you please investigate this issue further and provide an update on when we can expect a resolution? We would greatly appreciate it if a member of your team could contact us directly to discuss this in more detail. We can be reached at 03 5120 6100 or enquiries@valleywindows.com.au.

Thank you for your time and attention to this matter.

Sincerely,

Te Iriwhiro (Ted) Jacobs

Valley Windows Pty Ltd

In the history and notes section, can details of the communication sent be shown. Currently it only shows who the invoice was sent to but it would be helpful if the description of the email could be saved for history purposes especially when a client has not paid the invoice.

there should be an email hub within xero which links to each account and also shows a record of all out going emails in one place. Also could be used to send relevant info/email to groups of customers.

Essential to know when an invoice has been sent. Useful to know who sent it.

Please get this enabled - very confusing when you think you have emailed to a customer but cannot track it.

Very poor xero when you have more than one person in accounts how are they to keep track of things sent out
Please fix asap

Previously if you emailed an invoice or statemt to a client it showed up as such in History for that client. Recently this appears to have changed and all that shows in History is "Updated". Not very helpful as it is important to know when one last emailed an invoice or statement.

Please fix.

When you send an invoice out the first time it shows in history. If you subsequently send it again because they claim they can't find it, it is amended or someone else in the company requests a copy it doesn't show. Only the first send shows. This is vitally important when dealing with bad debts so you have a full picture of contact with the company. Currently you can only state when & who it was sent to the first time nit subsequently. You have no record of sending an amended invoice - you can see the amendment but not who/when the amendment was sent .

Apologies if this request is somewhere else, but I couldn't find it, even though it does seem a basic requirement.

I do not like the debtors new invoicing especially the history
I have a client who likes to have the paid invoices sent - so after payment when I email it in the "History" it says I edited it - I DID NOT EDIT the invoice I emailed it - it should be able to record that detail . To me the whole new invoice form looks like invoicing did way back in day of DOS - I really think this was a move backwards in Xero - very disappointing as I have up until this enjoyed using Xero.

https://www.change.org/p/petition-for-xero-to-stop-making-changes

Please sign and share this petition.

When you resend an invoice in New Invoicing, the history table only shows UPDATED.

To get the email to show you have to first mark the invoice as unsent then go through the process again.

This adds on valuable time, and when you think about it doesn't even make sense - in what situation would you ever NOT want to know where it was sent to?