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@Jo Heuston - Its a countdown of doom. A ticking time bomb designed to impose as much stress as possible.

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/49231790-remove-the-countdown-and-default-to-new-invoicing

Please can you stop the pop up every time I raise an invoice telling me about new invoicing. I am aware but I don't like it so I'm clinging onto the old version as long as possible. Not sure why you are refusing to listen to your customer base and are ploughing on with this new interface which is obviously hugely unpopular. Please remove the annoying pop up

What the **** is this new AI style pop up about?!?!?!?! Every day I switch back to classic invoicing (because "new" invoicing is not yet fit for purpose) but today, EVERY TIME I look at or raise/approve a new invoice, I'm getting a pop-up telling me to switch to new invoicing. I have deleted the pop up but it keeps coming back!!!! It's gonna drive me nuts! WTAF?!?!?! Is Xero now resorting to psychological warfare to get their own way? Not impressed! :-(

18/12/2024 UK

I have tried to work with the new invoicing version for a while now, and it just doesn't work for me. Picking dates is too tricky, writing in my own invoice number isn't always taken and I have to put it in 3 or 4 times before it takes, it takes so much longer than Classic invoicing. I don't want the default to Approve and Email invoices, I just want to Approve it. I have to Approve before attaching files, otherwise I have to wait 5 minutes before I can attach things. It just doesn't work, I gave the new invoicing a good try, but I will be using the classic invoicing until I can't, its just so much easier. Please don't change it.

Just adding my name to the list of people who don't want new Xero invoicing due to the clunky feel of it compared to Classic and the slower speed. Due to the way we work we issue an invoice from Xero, washup the wip against the invoice credit in XPM, then have to go back to Xero and tidy up the nil invoice that feeds back to Xero but new invoicing makes us click and select the Partner name on each line, whereas Classic just let me click the field and would automatically put in the Partner name based on who the client is allocated to. And because it's "learning" to code line items as it goes, it's completely ignoring the chart codes I have set up in XPM and over-riding them and sending them where it thinks they should go which isn't necessarily right. And today that has finally included come over as a NO GST line item when it should be 15% GST. Making an already laborious tasks of invoicing/washing up/washing up the washup even more time-consuming. There endeth.

Please keep classic invoicing. I just discovered an invoicing error caused by your switching from classic to new and not respecting the vat inclusive/exclusive setting. This resulted in the customer being undercharged. Xero, please stop messing with our business procedures - it’s unwelcome and more trouble than it is worth. At the very least make it opt-in and stop bullying us with a one-day only usage.

I can't believe you're still pushing this nasty new version of invoicing. Maybe it makes sense from the perspective of including tablet users? That's the only way I can understand what you're doing with it. I can't work with it for more than a few minutes before I lose my rag with it and revert to classic. I forced myself to use it for 20mins just so I could drop some feedback, which I'm not confident will be acted upon.

I work with an invoice book pinned under my mouse wrist while I type. I tab my way through the interface and use the mouse when I'm forced to. I could use my previous accounts sofware without ever touching the mouse. Since using Xero I've developed a real appreciation for that software, wherein before I thought it was archaic I now have a real soft spot for it.

Here is a few things I'll use for examples. Some are very minor, some of them prove infuriating when you're trying to work quickly.

The date field doesn't accept spaces anymore. Like "10 10" would be enough to enter 10th October.

Can't use keyboard on date field on payment screen. That's lovely on tablets I'm guessing.

No address lookup on add customer. That was one of the features Xero had I genuinely appreciated when I moved to it.

Forced to mouse for entering payment codes on payment screen. It's so much easier to tab and type them when you know them all.

It would be nice to have options to change the interface, like the approve button for instance. We don't email invoices, so having just approve as the main button is much better for us.

When typing the customer name I can't tab off the customer details section and have to go to the mouse.

Aside from new issues, it would be nice if the customer's address shows when hovered over. I have to keep another tab open to check all the customer addresses and this small feature would make trips to the other tab much less frequent.

I get that tech companies now have to think about more devices types now, but try doing it not at the expense of computer users. Give us the option to work at the same effiency as we always have. Look at the train wreck that is Microsoft Office. That ribbon nonsense is still a major step back from the interface it had twenty years ago. The windows shell and start menu loses functionality with every interation. Luckily there are ways for the user to fix these missteps themselves. We don't have that luxury if you withhold the classic interface from your users. I'd happily use a legacy Xero interface that doesn't get feature updates. I probably wouldn't benefit from them anyway.

Two things that frustrate me with the NEW Invoicing is that you can no longer just drag and drop and invoice/document - you now have an extra step or two
Also having to go into a drop down box to 'Add a different date' instead of the calender coming up so I can choose date straight away is also and EXTRA step so as far as I am concerned, the new invoicing makes my life harder not easier. Please let us KEEP the CLASSIC INVOICING

KEEP CLASSIC INVOICING!
Your responses in March and April to the classic invoicing request below is basically saying you aren't interested in what your customers want, you're only interested in what you want. Why is it such a big deal that you absolutely have to retire the classic invoicing? Why can you not leave it open as an option so those who benefit from the classic can use the classic and those who benefit from the new can use the new. Your statements that classic absolutely has to retire is telling your customers that what you want is more important than what your customers, the ones who actually use your products, are begging you to keep.

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/47718878-new-invoicing-keep-classic-invoicing#{toggle_previous_statuses}

PLEASE KEEP CLASSIC INVOICING.

The new one is awful, really hate it. It's not an improvement, it is worse.

Keep classic invoicing. These updates have been a time syphon and the product does not even match the functionality of the classic invoicing. Still no drag to drop, no keyboard interface (tab through type over options and enter to accept), and the oversized bulkiness are just a few of the problems that cause it to not match the features we have now. This large overhaul of moving buttons from the bottom to the top and no real feel of continuity with what is currently available in the software is very unappealing. Add that to the ridiculous amount of clicks needed now, and you get a bunch of folks who don't like the "forward" **read backwards** move that is being made in this platform.

Please keep the classic invoicing!
The new version does not fit to screen properly and you have to scroll side to side. its clunky and spread out, unlike the original version which is compact and simple to use. The new version requires more clicks to simply approve and send an invoice which makes it less efficient to use. The calendar is gone when selecting invoice/due dates. Its just yuck to look at and feels like Xero have gone backwards if they make this update permanent.

Please ensure the following is transferred to New Invoicing - it is essential:
Make manual tax adjustments from the invoice subtotal

Please do not insist on a 24-hour switchback - it's annoying. Also, I'd like to see Classic Invoicing remain a choice. If you did this - your clients would vote with their feet!

Please don’t behave like Sonos and take away something that works and replace it with a fancy inferior product. Listen to your customers. We prefer classic invoicing because it works and don’t want to be forced to use something that doesn’t. Keep both available and don’t bully us with a 24 hour switchback, that’s just annoying to suit your own agenda. If you didn’t bargain on all this pushback maybe you should have done a better job on your development. The pain for us is real and we pay for this service. Don’t be like Sonos.

I also found today that the history on an invoice under classic has changed. I generate repeating invoices and had one set for draft which was done on the 3rd October. It showed as being created on the 3 Oct which was fine and has sat there up until today and for some stupid reason it says the issue date was changed from the 3/10 to today but it hasn't been touched except to upload an attachment. The original history previously showed no such thing as I had a look back on other repeating draft invoices I have set up. The issue date was not the 3rd October like the history is showing as it was never approved so should not be showing edited at all until it is actually approved and then any changes recorded as edited.
Xero's so called upgrades are rubbish as doing an invoice under new is so time consuming it's frustrating- just because you need to move to a new platform to accommodate future upgrades doesn't mean you should change everything that works well, instead you just make everyone's work harder to do now. Your IT Developers should be able to bring everything over from classic and then just improve from there not completely change things and add extra work. Not like we can charge you for causing all the extra work needed back on our clients for all that extra time spent, I'm sure they'd start complaining if we did. You're happy to increase your prices for something that doesn't work properly and is full of bugs and glitches and use us as free testers.

I've been using the new invoicing format for a while now, but I keep going back to the classic. The new format does not allow me to see all columns on the screen at the same time, which means I have to keep scrolling back and forth sideways - this is time consuming, and annoying. Also I find that fields that have drop down menus, e.g. Item or Account, no longer work properly so have to click on selection repeatedly. Can no longer save and continue to edit. It takes me longer to raise an invoice than using the classic, so it's very inefficient. Overall, I don't like the new format and hope you will keep the classic. Why fix it if it ain't broke?

Agree with all the other comments here. Please keep Classic invoicing. The new invoicing has zero benefit to our business. It is does it take longer with the workarounds we have had to implement. Beyond useless for us.

Please DO NOT GET RID OF CLASSIC INVOICING.. Changing to the new format is completely unnecessary - why change something that works REALLY WELL. The reason I switched my clients to Xero is becsue "the other" accounting system made "upgrades" that made it worse in terms of user-friendliness and a logical way to go through the process. You did the same thing with Reports last year. Building a summary report became nearly impossible and took ages instead of a few clicks. It was so awkward that we resulted in building everything in Excel instead. Huge productivity loss.

I just switched banks (6 business accounts) for the same reason. We have to do 3 steps to print a statement instead of the previous one.
You will drive customers away of you continue to do this.

Absolutely, keep classic invoicing. Why do companies like banks and accounting firms believe that they have to change something that is fully functional. user-friendly and highly efficient. The new invoicing look and feel, navigation and productivity are all negative aspects. All seven of my clients who use Xero agree.