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PLEASE get this sorted, credit control for small businesses is vital and this is making life significantly more difficult for everyone.

This issue is causing so many problems for a lot of my clients. Yes, when the invoice is initially sent it shows what email it has been sent to. If it is resent due to being late / reminder it now shows 2 statements - 1 that the invoice has been updated and 2 that the branding theme has been changed. Neither of these things actually happened, it was emailed to someone! It's really not good enough now all resources should be concentrated on getting invoicing sorted.

I agree with Sara and all the others - the history is not an accurate record any longer in what has been changed - I don't need edited to come up just because I viewed the **** invoice and didn't do anything to it. There are so many useless lines in the history that it's ridiculous, I also don't need it showing as unsent when it's saved initially as I'm fully aware it hasn't been sent.

Xero are no longer paying attention to anything we say given the long interludes before they respond to anything. When they do they are condescending of their users in their reply.

Review them on Trust pilot as they reply pretty quick to your comment on there - but again still pretty much the type of answer you get here and put your complaints anywhere else you can - as someone suggested in another thread - Facebook etc. they even had #tags.

Their platform revenues will likely drop if they haven't started to already.

It wasn't 'removed' from new invoicing, because it was never in new invoicing.

It's more a case of "hasn't been added to new invoicing". New invoicing started with almost no features, and Xero don't see enough cost/benefit value in putting these features back in before killing off the classic invoicing. So the result is that the features that made classic work might never be added to "new". This is referred to as enshitification, making the product progressively worse for users, in order to make more profit.
From their FY2024 skite sheet "Platform revenues increased by 28% YOY"

One common situation I come across is when I need to issue an invoice in Xero that has already been paid - eg. online order. When I enter the details there is no option to choose "approve and add payment" - so you have to select simply approve, then add the payment and then click email. In the notes this shows it as "unmarked as sent" and then when the invoice is emailed it just says "edited" rather than showing the invoice has been emailed and listing the email addresses.

Another issue I often come across is that I create an invoice, click approve and email - then when reviewing it before clicking send I find something I need to correct so I cancel the send, make the amendment and then click email - but this results in the notes not reflecting that the invoice has been emailed and to whom.

Classic invoicing was able to show the correct audit trails for both these instances so I cannot understand why this functionality has been removed from New Invoicing.

There is still the ridiculous "feature" that Xero says isn't a bug, where the history shows "Unmarked as sent" when that didn't actually happen.
This make no sense at all, there is a huge difference between an invoice that was sent and then marked as not sent, and an invoice that has never been sent.

To not be able to get this right in the first place, and to not be able to get it fixed for months, and to kill off classic invoicing with this still not fixed, is unacceptable for something that is supposed to be in production. This kind of sloppiness is expected in beta and RC, not in production.

Why does the history not show when an invoice has been sent? Some invoices need changes for whatever reason and need to be resent. Also customers often ask for invoices to be resent (or even when it was last sent) and it does not show. It only says 'edited' and doesnt say whether it has been sent or not.

Picture provided to show you.
The top three 'edited' lines are me trying to figure out why it is not sending! Our customers are going to love that... thanks Xero!

What you have to remember is that Xero are going with the "customer is the product" angle - leveraging the fact that you are locked in, to be used and abused. You can expect to lose more and more control over your system - we have already lost the ability to remove any adverts from the invoicing screen ("online payments" adverts are spammed on every invoice screen, when it used to be something that clicking the "x" would turn off permanent)

Xero is aiming to make sure that everyone who receives your invoice/quote knows that its a Xero-based system. This increases brand recognition, gives the impression that "everyone uses xero", and from there the implication is that "the xero system must be good if lots of people use it". I don't need to refute that here, that would be preaching to the choir.

Don't go quietly! The enshitification of the xero system, for the benefit of xero shareholders, can either be fought or we can give up. Buy 10 xero shares, and raise **** at the AGM. Xero carries on as if their shareholders and their users are completely different people, the shareholders to be pandered to, and the users to be crapped on.

We are extremely frustrated with Xero's recent change to email branding, which now forces our invoices and communications to include the Xero logo. This change makes our company look unprofessional and cheap, as if we are using a third-party service rather than managing our own finances.

Branding is crucial for maintaining trust and credibility with our clients, and this decision undermines that. As a result, we are now reverting to manually sending invoices outside of Xero to maintain our professional image—adding unnecessary time and effort to our workflows.

We urge Xero to reconsider this approach and allow businesses to control their own branding in client communications. Please provide an option to remove Xero branding from emails.

@Sally - We've told them the history is now s**t, multiple times. I can't believe how many lines have "edited" when I've only viewed the invoice now. I have also previously used this to lodge with Debt Collectors under the Classic version which gave the specifics and even used it to chase up overdues. Now it's a nightmare to try and sort out what is specific without all the extra useless information that's now added.
It used to be three lines when I first did an invoice under the classic now I end up with so many extra lines with just edited when all I've done is move from one box to the next before finally approving the invoice.
They really don't care at all as is obvious with their silence or their condescending replies about all these issues.

For credit control especially when you are engaging in legal action, we use these notes to show when we have resent invoices to chase payment. This now just shows 'edited' which makes it look like we are changing the invoice each time which looks extremely bad to the customers and legal system where we have had a customer accuse us of changing how much an invoice was for!!! Yes you can prove otherwise but this is a very bad situation to be in when you integrity is questioned due to Xero recording the facts inaccurately! SORT!!!

Don't forget to leave reviews on TrustPilot, else potential new users won't know of how this ecosystem has began to fail!

you should not have retired what should be coined "better invoicing" until this works.

If you copy an invoice to a new one the history says "created INVXXXX" with no mention of the prior invoice.

Better invoicing it noted the prior invoice AND it was a clickable link.

#VERY-frustrated-paying-customer

Now when we want to add an expected payment, we have to go through all the awaiting invoices on the Business menu. I cannot just add the expected payment date on the invoice page, which is really disappointing and a waste of time.

If you are looking for consistency and accuracy in the history, you will be disappointed.

Try logging a support ticket, if you are lucky it might make it to a queue that gets a condescending "we're listening" response. Unlikely to get any action.

MYOB apparently has good change history

Yes Joana, this is the biggest reason that I did not voluntarily move to new invoicing. It is absolutely disgusting that Xero have forced us to move before fixing this critical audit feature that we had on classic. Welcome to the list of very annoyed xero professionals.

I am encountering an issue with the invoice history display.

When an invoice is initially approved and emailed, the history correctly shows:
Action: Invoice Sent
Details: Invoice has been sent to ***@xxxx.com.

However, when the same invoice is resent (for the 2nd, 3rd, 4th time, and so on), the history only shows "Invoice Update" instead of indicating that the invoice was resent via email.

For example, today (27th February), I resent an invoice to my customer. Unfortunately, I had to manually add a note in the history to indicate this action.

Could you please advise if there is a way to ensure that all resending actions are properly logged in the invoice history?

New invoicing needs to show "Copied from Quote QUXXXX" or "Copied from INVXXX" with the link to follow the paper trail.

I cant use the New Invoicing until this + copy to bill is READY.

I received an email from Xero last week, "30 days until classic invoicing in Xero is retired". Please Xero, we need a stay of execution for classic invoicing. We have not had an update from Xero on this product idea since 31May24.

Could you also get rid of all the silly lines that say indicate a person has added a line & changed the total - this is the whole point of creating an invoice & ridiculous to list line by line - we have invoices with 80 lines sometimes & any useful history just gets lost in the 100s of lines in the history. It provides no additional information of use.

I'd go further than Tom. The invoice history is broken, and needs fixed. Not adjusted. It's not fit for purpose.