Settings and activity
35 results found
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182 votes
Hi everyone, we appreciate and want to thank everyone for feedback on the responsiveness of the new Homepage. This has been shared back with our product teams as they continue to develop this experience.
At this stage, there are no plans to fix the number of columns when using the Homepage. However, our team will continue to monitor usage on this closely.
One recent change we’ve introduced is that the Homepage layout can be saved at each screen size.
For example, if you set up and save the Homepage layout for your laptop and then move to a larger monitor you’ll see this adapt. However, if you ‘edit’ the Homepage and save the layout separately from your monitor Xero will remember the layout for each screen size. You should only need to do this once for each screen you use.
We’re looking at enhancing the edit layout experience soon to…
Kathy Skinner
supported this idea
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482 votes
Hi everyone, we thoroughly appreciate the feedback we've been receiving about the sizing of widgets and desire for more flexibility with these.
Our product teams are currently working on updates to allow resizing of more of the widgets on the Homepage.
There are considerations that weigh into what's possible' like what information sits within each widget.
The resizing will work in the same way as what has been provided with the Cash in and out, and Chart of accounts watch list widget.
I'll be sure to keep you updated here as new widget sizes are rolled out. Thanks
Kathy Skinner
supported this idea
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22 votes
Hi team, we appreciate the interest in being able to change the reply to email when sending an invoice. This isn't something we have in our plans atm, but our product team are aware of this idea and we will continue to gain interest from our community for this here.
Just to confirm currently within invoicing you'll be able to see the current reply to email from the preview of the invoice on the right hand side. If you'd like to change this before sending you'll need to hop across to the Email Settings. Thanks
An error occurred while saving the comment Kathy Skinner
supported this idea
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421 votes
Hey team, thanks for all your input on partial asset disposal.
We understand that manually managing parts of an asset can be time-consuming. While we don't have plans at this time to develop a built-in feature, your feedback's really helpful in showing us where things could improve.
For now, manual methods to calculate depreciation and record journal entries to keep things accurate would be the best option.
However, this is a feature that we'd like to revisit as we plan our future roadmaps, and will be happy to share if there is any traction around this. Please keep sharing this idea with any colleagues you feel could benefit from this too.
An error occurred while saving the comment Kathy Skinner
commented
The too hard basket for them given it's been asked for for years. They would rather change what they want like invoicing while putting the price up every year. They are getting over priced and lack things that other accounting packages give that have been asked for in Xero for years.
Kathy Skinner
supported this idea
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477 votes
Hi community, as mentioned in my last post we want to keep you looped in on changes around autosave.
Our product team has continued to focus attention on how we can make invoicing faster and more responsive to improve our customers' experience.
We've now optimised autosave to require less processing power, leading to faster invoice loading and saving.
While we don't have any plans to remove autosave, there is the possibility that we would make updates to improve experiences related to autosave in the future - I've provided links below to ideas that have been raised and remain open for consideration;
- Invoicing - Undo/revert to previous version of an invoice
- Exclude Auto Save from History and Notes
- Invoices - Add invoice number when invoice is Approved
Thanks again for all your feedback and sharing with us in the forums here.
Updated 10 Sept 25
An error occurred while saving the comment Kathy Skinner
commented
Xero turned off voting for this now how rude of them as they know this is hated by the majority. Post on Trust pilot or where ever else you can so anyone looking for an accounting package sees all this. The suggestion to not include the contact before completing the invoice so it doesn't save with every entry is bull and it's not always convenient to do that anyway.
The same goes for when resending a copy of an invoice - you have to unselect "sent" before you do that so instead of getting "Edited" in the history it will show the email address you re-sent the invoice to. That is bull as well.They have totally destroyed what worked when they brought in new invoicing and should have been able to bring everything from classic over. Their IT development team sound more like DOGE employees who went in and did things without understanding how things actually work.
An error occurred while saving the comment Kathy Skinner
commented
This is one of the worst ideas - autosave is a nightmare and given Classic worked so well they have completely annihilated new invoicing. We shouldn't have to use work arounds for any part of it at all. We should be able to do what we used to do.
Xero just can't admit they've screwed it up badly and instead of giving us all a discount on subscriptions they just keep with the and tell us how they're listening.
If you were listening then fix what we're asking for - turn off the autosave etc.
Edited by community manager to remove inappropriate language
An error occurred while saving the comment Kathy Skinner
commented
I agree. Another issue I've now found - I do batch invoicing based on groups and in some cases there are up to 47 in a group. You would think that creating draft invoices for them would only include that group e.g 22 which are the current ones in that group, instead stupid Xero says there's 42 and then when you create them it gives a message saying sorry but 20 from your group couldn't be created but no link to click on to see what ones they are. This didn't happen in classic as I've done my invoices this way for a few years now.
Example of what see now - it also now doesn't even do them in alphabetical order but in invoice order instead which it used to in classic if I remember rightly and made it easier to check I had all the current.
I'm lodging it as a case but suspect they won't do anything since they aren't really fixing any of the issues we are all complaining about any way.An error occurred while saving the comment Kathy Skinner
commented
The whole autosave is ridiculous - who ever came up with the idea should be fired!!
It's a nightmare when having to use the history for Debt Collection purposes or even just proving when, where and to who the invoice was sent just to get payment for an overdue invoice. I use the history quite a bit in this case especially when we don't get advised that someone has left the company but the emails still go through.An error occurred while saving the comment Kathy Skinner
commented
As long as I only have one line for an invoice I don't put the customer in until I've finished getting everything else in so it doesn't save it but I'm dreading this when I have to do my batch invoicing based on membership tiers as there's a lot in some of them. I know that isn't going to work for a lot of users though and they need to get rid of the autosave altogether and let us save a draft like in classic.
Bad enough it takes longer just to do one invoice to make sure everything is correct before I save it, then to look at the history and see of the useless "edited" entries when nothing was really done except I clicked into it is a real pain.An error occurred while saving the comment Kathy Skinner
commented
Should never have included this, should have been the same as classic and you got the option to save a draft not have it automatically done.
Big Fail to not include the option to turn this off when developing the new invoicing.Kathy Skinner
supported this idea
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1,245 votes
Hi community, we acknowledge the strong feelings in this idea and why you need a feature to flag bills directly within Xero. We really appreciate all your feedback and the detailed explanations of how this would help streamline your accounts payable.
We are dedicated to providing a solution for this over the longer term, but this will take some time requiring changes that sit beneath the face of bills.
In lieu of a direct feature for this we wanted to highlight some of the options discussed by the community here:
- Add a note to the bill: A detailed note on the bill itself can serve as a clear internal reminder of the dispute.
- Utilise tracking categories: Creating a specific tracking category like "Disputed Bills" can help you filter and report on these items.
- Adjust the due date: Temporarily extending the due date can prevent accidental payment while the dispute is…
An error occurred while saving the comment Kathy Skinner
commented
@Stacey - I currently add a note in the reference part of the bill after entering the bill number so when looking at the Awaiting payment it shows up there alongside of the invoice/bill. I've taken to adding if they are Direct Debits or AP's also as part of the reference as it makes it easier for anyone looking at them. I even make a note if a copy of the bill is still to come and then just remove that once it comes as we need to account for those in our reports as well in some cases.
Not an ideal solution but would enable you to know which bill is in dispute and could have more details in the history about why. I've attached a sample of a DD and once it was sorted you could just remove the reference but still retain the history.An error occurred while saving the comment Kathy Skinner
commented
@ John - I've taken to putting either (DD) or (AP) next to the Invoice number so it shows up after a bill is entered and also if I do a batch payment I can ignore those ones. It also means if someone else is viewing unpaid bills they can see as well any DD or AP ones straight off.
Maybe that will help on the meantime. I may also put other comments there e.g "hold payment" then just add a note in the history as to why it's on hold.Kathy Skinner
supported this idea
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904 votes
Hi everyone, our product teams are continuously reviewing and reprioritising their roadmaps for future work and although we don’t have any plans to change the credit application process this year, this is something we will investigate more closely in 2026.
As we begin to explore work for enabling credit notes in the bill payments flow, we’ll reach out for input to help us shape the design and approach so we cater for the widest possible requirements. Thank you all, and we’ll be back to share when exploration starts.
An error occurred while saving the comment Kathy Skinner
commented
Xero no longer seem to really care about what their users are telling them. The new invoicing is still not user friendly and they haven't done anything about minimising the size of it on the screen. After 7 years of supposedly developing this it should be similar to classic but with improvements like being able to add interest to overdue, credit notes etc etc. All these have been asked for over the years so why haven't they worked on bringing all that in with this so called improved version that they're going to force us to use at the end of February.
Kathy Skinner
supported this idea
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111 votes
Hi everyone, thanks to everyone that completed and fed back through our earlier survey. We appreciate you sharing needs in sequential invoice numbering and will continue to consider these needs as we evolve invoicing in Xero.
Right now, we want to be upfront that there are no direct changes planned for how invoice numbers are assigned.
We'll keep monitoring interest of this here and will update if there are any developments.
An error occurred while saving the comment Kathy Skinner
commented
Agree - they are all about the money now, increase the price for a package that is going backwards especially now.
Kathy Skinner
supported this idea
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435 votes
Hi team, thank you for your thorough feedback in this idea. We appreciate there are different preferences our users have when approving invoices in Xero and just to re-highlight - there are now keyboard shortcuts available for most action buttons in invoicing to help navigate and quickly select the option you prefer rather than the drop down selection.
Though we understand it is not the news you're hoping here we want to be transparent that there are no plans at this stage to add the ability to set your own default for the Approve button in invoicing.
We will continue to track the support this idea keeps building and be sure to let you know if there is any change to the status of this idea, here.
An error occurred while saving the comment Kathy Skinner
commented
NO DEFINITEY DO NOT like the option.
Kelly claims through testing they found the majority do email straight away more likely a minority but they are never going to admit they have stuffed up Xero in a big way from what it started out as.Who is the majority and what line of business are they from as they should say as maybe it is suited to some type of businesses but it doesn't work for every business.
Never in all the years have I been using Xero do I send the invoices out straight away.
They are double checked first as sometimes changes have to be made afterwards, and it's a nuisance when you have to then either re-send it with the changes or even if you cancel that one then send a new one entirely as they then sometimes think they've been invoiced twice even though you have told them ignore the first invoice.This option is a big failure and they shouldn't have done this. Who are they actually listening too in the end? Seems no-one of any significance especially the majority of users.
An error occurred while saving the comment Kathy Skinner
commented
I spoke to someone the other day who knew the original developers of Xero and knew what was needed, he agrees that these ones that are now doing the so called upgrades have no idea about how things need to work from an accounts side if not actually using it all the time.
Xero is slowly going backwards not forwards ever since it was sold yet they increase their prices every year for something that is getting less user friendly because they want pretty not functional and really don't care about their everyday users.
If they did they would be implementing everything that was in Classic and then looking at improvements from there.
All we get is gaslighted - all the recent changes across it are or weren't asked for then Kelly has the cheek to say that publishing of the GST returns is not in the immediate plans to bring it back but may be in the future.
I still won't use new invoicing until I have no choice in the matter and it definitely should be pushed out further until everything is sorted that is wrong with it.An error occurred while saving the comment Kathy Skinner
commented
Their majority is what they decide it is - unless it's based on their developers/IT who don't actually use the program in everyday life.
How about you survey all your customers on this not do it based on a majority - bet you there would be way more against the approve and email option than they are saying.
An error occurred while saving the comment Kathy Skinner
commented
No doubt the majority is what Xero thinks it is. Maybe suitable for ones who invoice on the go and don't have to worry about other issues and can send straight away.
This should never have been set as the default, once again Xero decide how we use things. If they can change it to this then they should be able to easily set up how it was originally or allow the user to set their own default. I don't even approve and send invoices straight away and I imagine this is going to cause a lot of issues for one of my clients when its forced on them, as they are in the Travel Industry so need to double check invoices before they are even sent out as sometimes there are changes needed to the invoice after it's generated.XERO AREN'T LISTENEING TO THEIR USERS - MAYBE IT WORKS FOR THEM BUT NOT EVERYONE OPERATES THE SAME WAY SO STOP FORCING THINGS ON YOUR USERS THAT AREN'T PRACTICAL.
An error occurred while saving the comment Kathy Skinner
commented
I also never approve and email straight away as sometimes these get sent to another person first for review so SHOULD NOT BE THE DEFAULT. Stupid that they set that option as the default when it wasn't the option in classic.
They don't care what their users are saying judging by Kelly's comment above. They should have migrated everything from classic across then looked at adding options to that not change everything when moving over.
It is horrible to use and I dread having to use it when classic is no longer available.
So many requests have been put forward over the years and they ignore those and just do what they want because maybe there haven't been enough votes for a suggestion, or they turn off the ability to vote. Gone down hill and continuing to go downhill from what I see yet put their prices up but offer big discounts to new users and never mind long term users. Seems we're paying to cover the difference.Kathy Skinner
supported this idea
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Invoicing - Allow Item and Description-only lines, with no Qty or Unit Price
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241111 New Invoicing 2025-031 Draft Invoice Copy.jpg 124 KB -
241111 New Invoicing 2025-031 Data Entry Draft Invoice.jpg 137 KB -
241111 Classic Invoicing 2024-136 Invoice Copy.jpg 99 KB -
241111 Classic Invoicing 2024-136 Data Entry Invoice.jpg 129 KB -
Screenshot 2024-06-18 142006.jpg 97 KB -
Screenshot 2024-01-31 144249.png 23 KB -
Invoice INV-DJM2756.pdf 90 KB -
Invoice INV-DJM2754.pdf 92 KB -
Invoice INV-DJM2737.pdf 94 KB
560 votesHi community, we appreciate the continued traction this idea's received, and do want to provide clarity and set expectation.
Your feedback has been valuable in understanding the needs of using description only lines to; add subheadings, provide context for grouped charges, and ensure your invoices are easy for your clients to read and understand.
To reconfirm, atm - You can add one-off description only lines as you enter an invoice. However, if you add detail to any other field the line will be treated as a 'financial' line and you'll need to include Qty, Unit price, Account and Tax rate.
- We know some users have set up and saved inventory items for description only lines they commonly use, however as the item code field is used for inventory items the line of the invoice is treated as 'financial' meaning you'll then need to include Qty, Unit price, Account and Tax…
An error occurred while saving the comment Kathy Skinner
commented
Typical reply from Kelly above remove features that everyone used with no plans to bring them back but will monitor instead or keep them under review.
They are totally ignoring what everyone is saying is wrong with new invoicing and forcing us to move to a substandard version as I see it. I refuse to use it and constantly switch back to classic. If this has been in the pipeline for some years then all the classic should have been able to be brought across with additional features added not completely revamped like they have done.
An error occurred while saving the comment Kathy Skinner
commented
Seems this is typical of Xero now, don't like the negative feed back they are getting on this so called new invoicing so either "not planned", will keep the idea under review blah blah blah … all excuses as to why they don't do things asked for.
Don't see why they couldn't have just brought classic over to the new platform then asked or implemented changes from there that people have asked for.It is still horrible to work with and despite what little they have done to it it still is inefficient for users across multiple businesses.
They really don't seem to care anymore just want to up prices for a program that is going backwards in more ways than one.
Kathy Skinner
supported this idea
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351 votes
Thanks everyone for your feedback on the invoice print option. We know how much our customers value efficient workflows, and appreciate you sharing your thoughts on how the current "Print PDF" button works.
For those of you looking for a smoother printing experience, a helpful workaround is to set your browser to automatically open PDFs in your preferred viewer after downloading. This can save you a few clicks in the process.
In the interest of transparency, a direct print PDF functionality that go through the download step isn't in our development plans.
You can continue to vote on this idea so if our position changes in the future we will update you all, here.
Kathy Skinner
supported this idea
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188 votes
Hi team, thanks for continuing to share and support in this idea.
While our team has continued to consider this idea since our last update, being upfront with you all here we want to share that this isn't in our current roadmap and unlikely to be developed in the near term.
For this reason, we'll move this to Not in pipeline however should anything change this we'll certainly share an update with you all here.
Kathy Skinner
supported this idea
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An error occurred while saving the comment Kathy Skinner
commented
Agree @Heather - it seems they're using the moving to a new platform as an excuse to not bring things across which should be moving over with future improvements made/considered. Xero appear to be going backwards with all these changes to new versions of things in some cases.
An error occurred while saving the comment Kathy Skinner
commented
Agree wholeheartedly. I sent the latest return for review and there were 84 pages to it for the GM to go through. Absolutely hideous layout. Why they changed to landscape I have no idea. It was embarrassing to say that is was 84 pages long.
Way too much white space and way too big a gap between lines.
They must all be half blind that they need something bigger to look at.An error occurred while saving the comment Kathy Skinner
commented
It is a pain to have to export returns to keep a copy of what you file, auditors use the Published reports to view returns and it is so much quicker for them to view there especially if changes are needed to what has been filed.
Pretty sure none of these so called IT people even consider the implications of the changes they make that actually take away functionality or what is needed in every day accounts let alone when Audits are done.An error occurred while saving the comment Kathy Skinner
commented
@Chris - thanks for that, I will do. I'm still exploring other options at this stage.
An error occurred while saving the comment Kathy Skinner
commented
They have to give their IT developers something to do to justify the price increases which are becoming all too frequent - can't see how changes always require a price increase.
They are now getting too expensive for some who they were supposed to be working for when they first started out by offering a cheaper and easier version than other packages out there.
As much as I don't like MYOB I'm looking at their Lite package for one of mine which will be cheaper even after the six months at the discounted rate and gives me what I need that Xero aren't giving in the Ignite package - eg ability to enter more bills than the stingy 5 Xero allow. Not sure why they think some companies have no more than 5 bills a month which has been in place since they launched.An error occurred while saving the comment Kathy Skinner
commented
It's because they now think they know what's best for their users so will go ahead anyway. Agree less than a months notice that from end of June the old report and options will no longer be available is terrible.
I hate the new look report and the fact that it now increased the number of pages to be printed if you need a hard copy is even worse. Meant to be reducing our use of printed matter and Xero are increasing it - so much for helping the planet.An error occurred while saving the comment Kathy Skinner
commented
I just gave both responses a thumbs down on my feed back along with negative feed back.
One for the Publish report and one for the late claims. They don't seem to care that they're actually adding time and clicks to things that were once easy to get to with no consideration to their actual users.An error occurred while saving the comment Kathy Skinner
commented
@Maree - totally agree and they're retiring the classic at the end of June so very little notice of this as well, as only just seen the message come up when checking upcoming returns that are due. They have given no thought again on their changes and seem to be totally ignoring comments about this.
When switching back to classic it asks for feedback as to why and I've put that it is horrible to look at along with too many pages etc etc. Landscape is a horrible option to view this type of report. The cover page is hideous as well.
They are becoming more and more less user friendly in my opinion with all these so called upgrades - don't seem to care what their users have to say about them - basically we're doing it and tough if you don't want a lot of it - but happy to increase prices for these which to me shouldn't be happening every year. They're starting to get too expensive especially for my smaller clients who have to use a package that isn't ideal for their situation because the Starter/Ignite has a limit of 5 bills and 20 invoices a month which I don't need as they don't even issue that many invoices in a year, but I do need to enter more bills than five in a month for another one.
I really want to move away now and I've been with them for years so imagine if all their long term uses left wonder how that would affect their profits and how much they would then sting the ones who do stay to make up for the loss.An error occurred while saving the comment Kathy Skinner
commented
@Debbie - exactly - the new layout increased the number of pages, I did a check as well and it's totally ridiculous to have so many pages added because they have decided to "change" the style of report. Pretty sure when I send the reports out for review clients aren't going to be happy having to scroll through so many pages plus try and see where late claims etc are.
This style is totally un-user friendly and if for some reason you need to print a hard copy it is a total waste of paper even double siding it.An error occurred while saving the comment Kathy Skinner
commented
Agree but also keep the old format, the new layout is absolutely hideous. Bet most of these developers don't have to actually use these so called updated reports in an actual accounting basis so have no idea what works and what doesn't but they think it looks better. I also publish the GST returns and have had to go back and look at returns from 3 - 4 years ago so it's handy when they are there as I don't have to look into just the filed section of the GST returns.
I'm so over these so called upgrades everything is less user friendly and I spend more time trying to find things that are no longer immediately viewable without clicking somewhere else then clicking again and again to get to something that was originally easy.
How many extra pages would have to be printed under the new layout, compared to the old one if for some reason you needed to do that. Having the Income and such on landscape is also a fail, the portrait view was much easier to follow.
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509 votes
Thanks for everyone's support in this idea. We understand the strong feelings expressed in your comments, where an invoice can be accidentally approved when still needing to go through a review or remain in a draft status.
As suggested by some users in this thread, if this has already occurred an option for now would be to add a note to the history of the invoice so other users are aware of the action and what needs to be done, or alternatively Void the invoice and copy to a new Draft invoice (consider if you need to change the invoice # before voiding the approved one, so you can use this on the new draft invoice).
While not a resolution for this idea, to avoid mistakenly approving an invoice an option could be to make use of the keyboard shortcuts that are now available in invoicing such as Save &…
An error occurred while saving the comment Kathy Skinner
commented
@Angela - agree with you - I have one that is still to be paid due to the work not being completed and should have been billed accordingly however till Xero sort this I put a note next to the Invoice # - DO NOT PAY so it's visible when looking at the awaiting payment list as it shows in the Reference.
An error occurred while saving the comment Kathy Skinner
commented
Seems they only upgrade what they want, this along with adding additional reply to email addresses should be something that's done not dependant on the number of votes to get their attention and then to only consider doing.
It would also be nice to be able to attach copies of invoices to statements when sending instead of having to send two separate emails, currently I download and attach the statement to invoices and then send and that's a pain when you have multiple ones to send.Kathy Skinner
supported this idea
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307 votes
Hey everyone, we know it can be tricky when you're managing lots of client accounts and need a way to easily tell them apart in Xero.
Thanks for your feedback on how a visual cue, like being able to set different colours for each organisation, would help cut down on confusion and those accidental data entries.
We've seen some of you have found workarounds, like using Chrome extensions or third-party Google add-ons for customisation. It's great to see the community finding creative ways to tackle this in the interim.
Right now, adding this feature isn't in our immediate plans. This is something we'll continue to keep an eye on the support for and may reconsider in future planning. I'll share if there are any updates around this here.
An error occurred while saving the comment Kathy Skinner
commented
Like all the other requests over the years they ignore. Maybe start submitting a case for everything wanted then it's going direct to support, but then again they would find a way to stop you from doing that if it had certain words involved, seems they have no ears or eyes on that end and pick and choose what suits them to do.
Or they are incapable of working out how to do it.Kathy Skinner
supported this idea
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373 votes
Hi everyone, though there isn't any progress to share on this idea we do want to provide and update for you all and thank you for engaging with us about this here.
We understand the desire and needs for being able to change or set a separate reply to email address when sending from your Xero organisation.
We're continuing to make improvements to sending of invoices in Xero however at this point our roadmaps does not extend to the email settings specifically.
This continues to be an area we're interested in diving deeper into in the long term and we'll be sure to share as soon as there's movement.
For the time being the only way to change the Reply-to email is to update this on the email settings screen prior to sending your transaction and change it back post sending. Thanks
An error occurred while saving the comment Kathy Skinner
commented
Wow been requested since April 2022 in this thread and still nothing but they do all these other changes that don't work or not user friendly. No doubt there's other threads requesting this as well.
Show they really don't listen to the users.Kathy Skinner
supported this idea
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90 votes
Thank you for your feedback on the changes for NZ GST returns here, everyone. Late Claims display in the body of the return, to review them. If you click on this the Transaction tab will open and to toggle Late claims on and off, select the 'More' option.
Late claims have been separated into their own section in the Transactions tab, and if needed you can also use the Filter to choose to only view Late Claims. We'll soon be updating the export to PDF to allow late claims to be excluded.
We want to be open that we don't have plans for separating these back into their own tab and will close this idea. We still very much appreciate your feedback and will continue to iterate on this overtime to make filling and filing GST for an organisation simpler and more efficient.
An error occurred while saving the comment Kathy Skinner
commented
Now you can't even vote for this. Seems this is their response when they don't like push back on things that they are implementing even when users don't like it.
Maybe we should find a way to start billing Xero for the extra work instead of our clients. Obviously they don't care any more about their end users otherwise they would listen and work with them not against them with these enforced changes.An error occurred while saving the comment Kathy Skinner
commented
The new layout is horrible, who came up with this version? Not user friendly, horrible to read and why the landscape view for the income etc. What's with all the white space yet again? Is the person who created the layout partially blind that they couldn't see it under the old layout. I don't even remember seeing a request/suggestion that this even be touched.
Just noticed a pop up message that the old version is being retired at the end of June. Also exported the new version and an increase in pages to print if for some reason you need a hard copy compared to the number of pages you would print under the old version. So much for trying to reduce printing of things.
I made sure to put a feedback comment as to why I reverted back to the classic version. Again no thought on what their users are saying just disregard everything and go ahead and do what they want and think is best for everyone.Kathy Skinner
supported this idea
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245 votes
Hi team, I know it's been some time since we last updated this idea. Please know we have close eyes on this feature and this is a change our product team are currently working on.
While we can't give a definite timeframe work is progressing well and we'll keep you updated of when this is available, here. Thanks for your engagement with us through product ideas.
Kathy Skinner
supported this idea
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23 votesKathy Skinner
supported this idea
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1,080 votes
Hi everyone, a year on from my last engagement we wanted to provide an update for you all here.
As many will be across we're in the midst of making a lot of iterations and improvements to new invoicing leading up to the retirement of classic invoicing in September (2024).
We have a fair amount of work lined up in the teams schedule over the coming months and to give an indication there isn't any committed plans around a function to add interest to invoices.
That said, we do have a team that have picked up and are considering how we might solve this with the technology in new invoicing - It's early days on this yet, but I'll share if there's any progress on this for you all here.
In the meantime, as has been shared by others over time there are a few ways you could accomplish this…
Kathy Skinner
supported this idea
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An error occurred while saving the comment Kathy Skinner
commented
Should be one of the automated features, Instabooks has this as part of their accounting package.
"Charge late fees
Add due dates and payment terms to your invoices. Automatically charge late fees for overdue invoices to motivate customers to pay your invoices on time. This practice will guarantee your positive cash flow and profit margin. -
86 votesKathy Skinner
supported this idea
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Would be good to have more than one option for reply to email addresses as it would also save time in having to forward any replies to the relevant department and they could reply themselves. It also would save having emails being missed and not responded to.