Enter your idea

I have previously posted a review on Trustpilot listing everything that is not working, including the lack of customer service.
e.g. waiting a day for a response only to have to reply with a question, then waiting another day for a response. Asking for a call back and not receiving one.
I also mentioned the basic features that are missing.

I have also placed a review on Product Review
https://www.productreview.com.au/listings/xero
This is an Australian-based, independent review site.

Amazing Kerry! Hopefully, we will see some response. Solidarity works best!

My Trustpilot Review:

Requests not being actioned by Xero.
I appreciate things take time however, requesting simple tweaks such as being able to flag Bills as in dispute/query are not being action despite numerous requests. Pointless having a request page if Xero do not action any!!!

I would add that this is not the only issue that should be mentioned on Trustpilot if people are creating reviews. Another glaring issue is not being able to process Credit Notes in the Find & Match window or as part of a batch payment, they have to be manually allocated to invoices, before the Find & Match reconciliation option works. They simply don't show there...
It's been years since this was first flagged up, and no movement whatsoever from Xero.
Xero has been great at gaslighting us when there were compaints about the new invoicing ("we appreciate that sometimes change is hard, but we're confident that with the how-to guides everyone will be able to learn to use them". I'm paraphrasing but that was the gist of the response we received when the issues were flagged up. Not great!), but there have been no changes/progress to these requests for development which have hundreds of upvotes/comments on the forum...

If you can all spare a moment to leave your own words on Trustpilot, it may have some impact. Currently, there are lots of positive reviews and no mention of this issue. C'mon Xero, the ball is in your court now!

Well done Gemma

My TrustPilot Review .....

Basic features not available!
A basic feature of accounting is to be able to flag bils (purchase invoices) to show they are in dispute and prevent them from being paid accidenty. For some reason, Xero doesn't have this. I have been involved in a thread on Xero's support pages for over a year with hundreds of comments from Xero users requesting this basic feature and Xero just doesn't respond. We can't operate a business without this feature, it makes life so difficult and tasks are so much longer. If this doesn't improve quickly, I will be moving to an alternative provider as they all offer this feature! Xero, listen to your customers before you lose them. Existing customers are just as important new ones!

Ok so I am going to leave my comments on Trust Pilot. I think if we all do this, surely they will have to respond.

I can not understand why this was not part of the original build, business need to be able to flag items, invoices, bills.

Xero if you want to keep your customers you need to keep up with requests from them, there a few features missing from Xero that could massively help business keep better track of their finances.

I totally agree with Chris Curlett, Xero will lose customers if they don't keep up with requests. We are already looking at other software.

It seems that Xero will only respond to comments made on the Trustpilot website.

How do we get a response from XERO???

I would like to add my support for this idea. As we grow this becomes more of an issue, we want invoices posted to the ledger with the ability to flag as in dispute so that they don't accidentally get paid. At the moment we are working with 2 systems, one those invoices approved on xero and then separately a spreadsheet of invoices not yet posted as they are in dispute. Not ideal! We need an accounting system that can cope with this basic function please. i would suggest that this operational issue would be more important than improving the bill list view

Came on to add this as an idea only to see it's here already. Unbelievable that this isn't available having moved recently from Sage. Thank you for the work-arounds which I've just read through to help for now.

With 1,100+ supporters, you would have thought XERO would be falling over themselves to get this done.

As usual, they ignore their customers' requests.

so i asked JAX how do i put a bill in query, and got back ...
Could you please clarify what you mean by "put a bill in query"? Are you looking to dispute a bill, record a bill, or something else?

i responded with...query a bill and stop it being paid.... and got back ....
I can't complete the task as it's beyond my current capabilities. For more
details, visit About Just Ask Xero.

it would seem it will always remain beyond Xero's capabilities as they just don't want to address this no matter how many complaints they get

I resorted to commenting on their social media adverts yesterday. Nobody bothered to reply to my comment though :-(

Xeros motto is "pretend to listen to xero BUT do nothing.

What an insult

@Yubi Sah - just take a look at any of the community suggestions they are all 5-10 years old and no action from Xero.
Xero does not give a **** about it's users or implementing changes that would actually benefit us , rather they waste time and money on implementing things like the "New Invoicing' that no one asked for and is hated by majority of users or this useless JAX.
I have a question for JAX (Just Ask Xero) - When are you going to listen to your users!!

Interesting to see the feature requested over 3 years ago, the highest voted thread and yet Xero decides to ignore it.