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1,367 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
Stuart Isbister
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1,227 votes
Hi community, we acknowledge the strong feelings in this idea and why you need a feature to flag bills directly within Xero. We really appreciate all your feedback and the detailed explanations of how this would help streamline your accounts payable.
We are dedicated to providing a solution for this over the longer term, but this will take some time requiring changes that sit beneath the face of bills.
In lieu of a direct feature for this we wanted to highlight some of the options discussed by the community here:
- Add a note to the bill: A detailed note on the bill itself can serve as a clear internal reminder of the dispute.
- Utilise tracking categories: Creating a specific tracking category like "Disputed Bills" can help you filter and report on these items.
- Adjust the due date: Temporarily extending the due date can prevent accidental payment while the dispute is…
An error occurred while saving the comment An error occurred while saving the comment Stuart Isbister
commented
Just to note my workaround for this which largely suffices and in particular with the new reporting could work for others (BTW not letting Xero off the hook for this) but just in case others might find it helpful.
I think putting a false date in the future is the wrong workaround - particularly if only part of the invoice is in dispute/needs to be held or the invoice needs to have its VAT reclaimed.
What we do is append the invoice no. with a '-W' (for Wait) and then if there is a specific amount might put 'W-70' (for instance) it appears to stand out pretty well as as long as we remember to remove the W when no longer in dispute (in the same way as an 'unclog' needs to be actioned.
It would help if Xero could explain the technical challenge here though as it does look like this is being ignored.An error occurred while saving the comment Stuart Isbister
commented
Hi Kelly
As Denise commented this is not a helpful response. You need to say WHY you have no plans to to develop - particularly as it is clearly need by so many and is a feature of other systems. You need to remember that the vocal ones on here are just the tip of an iceberg.Stuart Isbister
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42 votesStuart Isbister
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4 votes
Appreciate your screenshot and can see what you're meaning here, Craig.
While this is not a bug we appreciate this is not ideal and understand why you'd like to be able to view these to items at once. Currently these are two separate features in the Reconcile screen which is why they work in isolation and the More details view can be open and closed while working with Find & Match.
We don't have immediate plans for changing this behaviour, however I've shared with our team and we will let you know if there's any change planned.
Stuart Isbister
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636 votes
Hi team, wanting to provide an update to you here, we want you to know we understand the efficiency more users would like to have in being able to automate the creation of the Xero subscription invoice inside their Xero org.
To highlight from my last update for UK users this is possible with eInvoicing through the online invoice (My Bills page).
This is still something we're interested in developing in more regions however isn't planned in our roadmap just yet.
When resource opens up for us to be able to pick this work up we will share an update with you all on this here. Thanks for staying engaged and supporting in this idea.
Stuart Isbister
supported this idea
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509 votes
Hi community, we thank you for your feedback on the value of being able to flag a Sales invoice as in dispute. We know a clear way to mark these invoices would be helpful.
Similarly to our update for Supplier invoices there are a few options you may want to consider to currently highlight Sales invoices in this situation;
- Add a note to the invoice to serve as a clear internal reminder of the dispute.
- Utilise tracking categories: Creating a specific tracking category like "Disputed Invoices" can help you filter and report on these items.
- Update the reference to add a notation such as [reference number] - 'In dispute'
While we know these aren't perfect solutions, we hope these may help some in the conversation right now.
We appreciate your enthusiasm for this feature, and we want to be transparent about where it stands, and this is an idea that…
Stuart Isbister
supported this idea
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735 votes
Thanks to everyone that’s shared interest in being able to write-off invoices or bills as a bad debt. We understand how a direct feature would enhance your use of Xero and flows when trading.
As shared in our last update, while not a one-click solution we appreciate the needs expressed for being able to record bad debts right now, and have a Xero Central article that provides a way of currently accommodating this in Xero today.
There are also other options that have been shared by members in this conversation that some may want to explore.
We want to be open that specific bad debts functionality isn’t planned for invoices or bills at this time, but we understand the needs here and it’ll continue to remain high on our team’s radar when reviewing and prioritising their roadmap.
With differing product teams and needs for this functionality within invoices and bills…
Stuart Isbister
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60 votes
Thanks for your open feedback and sharing how we can improve these forums for you! It's crucial to us understanding how we can get better at communicating about product developments.
We wanted to give you an update on how we’re managing Xero Product Ideas, and our updates - In July last year we made a few changes that included new public statuses for ideas, and providing our customers more guidance on how to create a good idea.
We also now have our site "The Long and Short of It" which aims to keep users in the know of recent and upcoming changes, with filters to zone into updates that are most useful to you.
We're in a continuous process of interacting with product teams and updating ideas to provide more transparency of where we do and don't have development planned.
Our aim is to give a clearer…
An error occurred while saving the comment Stuart Isbister
commented
Agree totally with Paul-John (although not dissimilar with many new SASS companies who appear to be more focussed on other things).
Also related request would be the ability when posting an idea to see if similar ideas had already been posted and a smarter search - people's terminology differs and I suspect this affect people's interaction with this community too.
Also when one of your articles cites a idea/poll then the link should be direct to that idea not the community home page - leaving us to try and work out which one it is.
Finally there should be a filter which allows us to exclude ideas that are country based (and by definition exclude the country)Stuart Isbister
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30 votesStuart Isbister
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What would be transparent and informative Kelly is some insight into why 'bills list views' (which seems fine to me) and 'updating add/edit bill pages' (which again seems fine to me) should be prioritised over this much wanted but missing feature.
What I guess we'd love to know is if there is a TECHNICAL issue regarding it that we may not be aware of or something else. Given that we've all had to wait so long for this surely we deserve this?