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  1. Bills - Flag a Bill as 'in dispute / query'

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    281 comments  ·  For small businesses » Business features  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, we acknowledge the strong feelings in this idea and why you need a feature to flag bills directly within Xero. We really appreciate all your feedback and the detailed explanations of how this would help streamline your accounts payable.

    We are dedicated to providing a solution for this over the longer term, but this will take some time requiring changes that sit beneath the face of bills.

    In lieu of a direct feature for this we wanted to highlight some of the options discussed by the community here:

    • Add a note to the bill: A detailed note on the bill itself can serve as a clear internal reminder of the dispute.
    • Utilise tracking categories: Creating a specific tracking category like "Disputed Bills" can help you filter and report on these items.
    • Adjust the due date: Temporarily extending the due date can prevent accidental payment while the dispute is…
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    Gemma Foley commented  · 

    I have raised an official complaint with Xero. This is becoming a joke. I will keep you all updated with the progress...... fingers crossed!!

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    Gemma Foley commented  · 

    is there any way to tag Xero?

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    Gemma Foley commented  · 

    Absolutely agree Kerry but I don't have another solution other than to abort Xero and use another provider...... Xero obviously don't care!

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    Gemma Foley commented  · 

    Reply from Xero on Trust Pilot .... Like we haven't already raised SEVERAL cases!!!

    4 hours ago
    Hi, Roofline Design UK Ltd. Thank you for taking the time to share this feedback with us - we’ll make sure it's passed on to the team. For troubleshooting support in the meantime, please raise a case via Xero Central so we can take a closer look.

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    Gemma Foley commented  · 

    Agreed, Stuart, 100%. Why will Xero not listen? This is becoming really frustrating now, and you have so many unhappy customers. What will make you listen? When we have all moved to another provider, maybe? That's what it looks like is going to happen here unless you pull your fingers out and address our issue!

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    Gemma Foley commented  · 

    Amazing Kerry! Hopefully, we will see some response. Solidarity works best!

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    Gemma Foley commented  · 

    If you can all spare a moment to leave your own words on Trustpilot, it may have some impact. Currently, there are lots of positive reviews and no mention of this issue. C'mon Xero, the ball is in your court now!

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    Gemma Foley commented  · 

    My TrustPilot Review .....

    Basic features not available!
    A basic feature of accounting is to be able to flag bils (purchase invoices) to show they are in dispute and prevent them from being paid accidenty. For some reason, Xero doesn't have this. I have been involved in a thread on Xero's support pages for over a year with hundreds of comments from Xero users requesting this basic feature and Xero just doesn't respond. We can't operate a business without this feature, it makes life so difficult and tasks are so much longer. If this doesn't improve quickly, I will be moving to an alternative provider as they all offer this feature! Xero, listen to your customers before you lose them. Existing customers are just as important new ones!

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    Gemma Foley commented  · 

    Ok so I am going to leave my comments on Trust Pilot. I think if we all do this, surely they will have to respond.

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    Gemma Foley commented  · 

    How do we get a response from XERO???

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    Gemma Foley commented  · 

    I resorted to commenting on their social media adverts yesterday. Nobody bothered to reply to my comment though :-(

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    Gemma Foley commented  · 

    I agree with Chris! The workaround ideas are all very helpful but it's taking the heat away from Xero when this is a simple function that SHOULD be available in accounting software. Xero, you really need to listen to your users, they are the back bone of your company. Without users your software is useless!

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    Gemma Foley commented  · 

    Hi Chris :-) Frustrating, isn't it? As you, and all of us have said, it is a basic function, and Sage has had it for years. Xero, If you want to compete with Sage, you need to address this ASAP before you start losing custom! I know if this is not something that is addressed fairly quickly, I will be moving our custom to somewhere that can accommodate a basic requirement.

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    Gemma Foley commented  · 

    Does anyone actually respond to these comments? This should be a basic function for accounting software.

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    Gemma Foley commented  · 

    Has there been any improvements to this feature as it would really benefit my company?

    Gemma Foley supported this idea  ·