Enter your idea

As we are a multi-state organization, and have several bookkeepers around the country, it is critical to us to be able to have the "reply to" email address be personalized for each bookkeeper.

One way to achieve this is to have the "Reply to" email address to be set in the branding, rather than being in the settings.

If you truly want Xero to be scalable to larger corporation, you will need to address this issue, and perhaps more larger companies would adopt Xero

Yes Please, important to our business

Yes please. We would like this feature too. With two trading companies under one Ltd umbrella, doing this would make all sending easier.

Looking forward to an update on this, as this has become a crucial feature for our business as well

As a freelance bookkeeper with multiple clients using Xero, I don't really want my login email address to be used as the reply to address for clients. Currently it seems that you either use your login email address to allow separate reply to addresses or all replies go to one email address. In many of my client cases, quotes are required to have one email address and invoicing and accounts payable are required to use an admin email address. This is becoming increasingly difficult to work around and prevents me from using some of the features to send directly from Xero. If I'm missing something and there is a different way to achieve this, please let me know. I'm alway happy to learn more about the software. Thanking you.

I consider this critical for the efficient workflow of clients.

Alice I would not hold my breath on this good idea.

From XERA's past performance, it seems that if a good idea has lots of support, they ignore it!

The past performance is consistently appalling!

This is critical for us, so our customers and suppliers can reply to the respective accounts payable and accounts receivable email addresses.

This is critical for us. We have had many times were we send a PO to our supplier but its not received because it went to their accounts/invoicing email address.

Now our only option is to add in all the emails (PO, Invoicing, Remittance) and try to remember to remove the unwanted emails at the time of sending it.

But i have seen a few times recently where our invoices are also going to their sales emails etc. And we have to hope it's not confusing them.

Having the option to allocate in customers/suppliers, an invoicing email, PO email and Remittance email would eliminate duplicate emails and risk of not being sent to the correct department.

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When emailing invoices give the option to change the reply to email.
This allows contacts to reply to different divisions within the organisation.

My business has a couple of different income streams. Using a different Reply-To email addresses for different Email Templates would really improve my business workflow and efficiency.

It is disappointing that such a basic and critical function is not viewed important enough for Xero. Clearly Xero has been set up for small one man band business and not large ones with more than one department! Had I have known this when Xero was recommended I would not have subscribed!! :(

Am I right in saying that Xero is unable to offer different email addresses for sending different documents to separate departments?
I deal with quite large companies that have a purchasing department, an accounts department and an R&D department. I would expect each report from Xero to have the ability to have its own email contact....this seems like quite a basic thing, am I wrong or is Xero missing a trick?

It would be really easy to allow users to assign specific company emails address to templates. for example customer statements we would like to assign our receivable account and for our supplier remittances we would like to add our payables email account. surely, this is not a big ask!

Just as everyone else has commented - this is crucial to the smooth operation of many business'.

Translation: "Xero is so busy ruining the invoicing process, we haven't yet got round to a basic change that our customers really want."

Thanks, Kelly. You have confirmed that my decision to move the majority of my clients (all bar one) to different software was definitely the right one.

I's crazy this has been an issue for so long!
This is basic stuff. Get on to it Xero.

We definitely need to separate reply to emails, due to confidentiality and privacy. Can this be actioned with urgency.

We have an accounts team and an order fulfillment team. We would like our order fulfilment team to update or select their email address orders@ when sending purchase orders. Everything else can go back to accounts@

Currently we have to have it set so all emails are replied to accounts@.

Often suppliers reply to purchase orders but it can be over 24 hours before accounts@ notices and forwards the message onto Orders@

This means that we cannot be as agile as we would like.

I would like to know if Xero have any intention to allow users to have an alternative reply email that doesn't affect other users in the system, within the org. email settings.

For example,

I have one staff member who does our purchases and sends out purchase orders, so they would like replies to be sent to their email, selected "The logged in user" for email replies.

However, I have two accounts staff members who would like replies to be sent to the shared mail inbox of accounts@....

If we select "The logged in user" it will select their email and not the accounts email. If we select "Accounts" "accounts@...." this will work. But, the staff member who sends out the purchase orders is also affected and then they can no longer receive reply emails for purchase orders to their email.

Unfortunately, there is no way to fix this problem, unless Xero allow individual users to select an alternative reply email that is not their own. And, in doing so, should not affect other users.