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  1. 476 votes

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    Hey everyone, we've been following the conversation closely and we want to acknowledge how important this is for many of you.

    Atm, we’re on a long journey to provide more controls within Xero features that our customers need. Being such a broad idea that touches many areas of our platform, we’d like to encourage adding your votes to specific user permissions that matter most to you, such as:

    maria Christodoulou supported this idea  · 
  2. 374 votes

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    Hi everyone, though there isn't any progress to share on this idea we do want to provide and update for you all and thank you for engaging with us about this here.

    We understand the desire and needs for being able to change or set a separate reply to email address when sending from your Xero organisation.

    We're continuing to make improvements to sending of invoices in Xero however at this point our roadmaps does not extend to the email settings specifically.

    This continues to be an area we're interested in diving deeper into in the long term and we'll be sure to share as soon as there's movement.

    For the time being the only way to change the Reply-to email is to update this on the email settings screen prior to sending your transaction and change it back post sending. Thanks

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    maria Christodoulou commented  · 

    It is disappointing that such a basic and critical function is not viewed important enough for Xero. Clearly Xero has been set up for small one man band business and not large ones with more than one department! Had I have known this when Xero was recommended I would not have subscribed!! :(

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    maria Christodoulou commented  · 

    This simple flaw in Xero is seriously hampering our business.

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    maria Christodoulou commented  · 

    Xero this issue is causing major problems in the running of our company and is coming across as extremely unprofessional on our part.
    If this isn't addressed in the near future we will have to look at another accounting software company that understands larger businesses' needs.

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    maria Christodoulou commented  · 

    Yes, we have the same issue, we would like all invoices to be sent from our invoices@ email address, rather than from the user's email address.
    Also, it would also be far easier if the contact list could have a separate email address for each dept. so that ie. invoices could just be sent to acounts@ rather than to all the employees. It takes time and memory to delete each email address every time.

    maria Christodoulou supported this idea  · 
  3. 1,435 votes

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    Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.

    As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.

    We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.

    We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.

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    maria Christodoulou commented  · 

    I cannot believe this wasn't set up initially! Such an obvious business necessity🤯

    maria Christodoulou supported this idea  · 
  4. 14 votes

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    maria Christodoulou shared this idea  · 
  5. 187 votes

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    Hi everyone, while we don't have a direct report for this, some changes we've made to History & Notes in Xero will help in achieving what you're in need of here. 

    You can run the History & Notes, filtering by Type = Contact and typing 'Bank account number' in the Search to just view results for this action. 

    If needed you'll be able to export your results to PDF or Excel. 

    Though the contact name doesn't show on screen, you can right click on the Contact in the report to open the contact's record in a new browser tab, that allows you to inspect details without navigating away from your History & Notes results. 

    maria Christodoulou supported this idea  · 
  6. 534 votes

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    Hi everyone, further to our last post I wanted to provide another update for our US customers as we now have a bill payments solution powered by Melio! Xero has acquired Melio, a leading US bill pay platform designed specifically for small and medium-sized businesses, and accountants and bookkeepers in the US. While we value our partnership with BILL, we decided that acquiring Melio was the right strategic move to accelerate our ability to provide a seamless, integrated payments solution within Xero for our US customers. Powered by Melio, you can securely pay bills online, directly from Xero.

    As previously shared in the UK customers can now pay overseas suppliers easier with international bill payments, saving the need to use multiple platforms and savings in fees. Whether you're paying a single bill or multiple bills at once.

    We’re committed to finding new ways to expand our bill payments…

    maria Christodoulou supported this idea  · 
  7. 470 votes

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    Hi everybody, coming across from the previous forums we know this idea has a lot of interest.

    There is a way of using Xero's reports to accomplish what you're asking here and save the format so you can easily access and send this report to your customers outside of Xero.

    Running the Aged Receivables detail report you can choose how many ageing periods you'd like to show and set the period to '30 days'. Simply Filter the report by Contact and Update to run.

    • Once you've got it set up, save as Custom so you can easily access this format anytime
    • If you deal with groups of contacts this also means you could Filter for multiple contacts to combine the view into one report rather than multiple customer statements 🙂
    • Export the report to PDF, where you can send to customers from your email system outside of Xero

    We appreciate…

    maria Christodoulou supported this idea  ·