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  1. Email Settings - Ability to have separate reply-to email address

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    89 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we thoroughly appreciate your input and letting us know your appetite for being able to set the Reply to address for your Xero organisation, here in the idea. As many will have seen with new invoicing, our team have begun testing and making small change to the send experience. While we've been able to make these changes when developing other areas of Xero, we want to be upfront that we don't have a timeframe of when we'll upgrade the email settings page just yet, but this is something we will get to in time - when we do our team will also review the Reply to address options as part of this. So, though there is no movement to share on this just yet please know we will let you know here as soon as there is.

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    Donna West commented  · 

    As a freelance bookkeeper with multiple clients using Xero, I don't really want my login email address to be used as the reply to address for clients. Currently it seems that you either use your login email address to allow separate reply to addresses or all replies go to one email address. In many of my client cases, quotes are required to have one email address and invoicing and accounts payable are required to use an admin email address. This is becoming increasingly difficult to work around and prevents me from using some of the features to send directly from Xero. If I'm missing something and there is a different way to achieve this, please let me know. I'm alway happy to learn more about the software. Thanking you.

    I consider this critical for the efficient workflow of clients.

    Donna West supported this idea  ·