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  1. Email Settings - Ability to have separate reply-to email address

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    99 comments  ·  Users & setup » Navigation  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, though there isn't any progress to share on this idea we do want to provide and update for you all and thank you for engaging with us about this here.

    We understand the desire and needs for being able to change or set a separate reply to email address when sending from your Xero organisation.

    We're continuing to make improvements to sending of invoices in Xero however at this point our roadmaps does not extend to the email settings specifically.

    This continues to be an area we're interested in diving deeper into in the long term and we'll be sure to share as soon as there's movement.

    For the time being the only way to change the Reply-to email is to update this on the email settings screen prior to sending your transaction and change it back post sending. Thanks

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    Donna West commented  · 

    As a freelance bookkeeper with multiple clients using Xero, I don't really want my login email address to be used as the reply to address for clients. Currently it seems that you either use your login email address to allow separate reply to addresses or all replies go to one email address. In many of my client cases, quotes are required to have one email address and invoicing and accounts payable are required to use an admin email address. This is becoming increasingly difficult to work around and prevents me from using some of the features to send directly from Xero. If I'm missing something and there is a different way to achieve this, please let me know. I'm alway happy to learn more about the software. Thanking you.

    I consider this critical for the efficient workflow of clients.

    Donna West supported this idea  ·