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  1. 20 votes

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    Chris Curlett commented  · 

    This is so basic and would enhance the functionality of Xero. Currently the export format is inconsistent as accounts have/have-not got data.

    Please make this apparently simple enhancement available ASAP.

    SUGGESTION = under "MORE" in the T/Balance screen include a new field - "Include accounts with zero balances".

    Chris Curlett supported this idea  · 
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    Chris Curlett commented  · 

    This is so basic and would enhance the functionality of Xero. Currently the export format is inconsistent as accounts have/have-not got data.

    Please make this apparently simple enhancement available ASAP.

    SUGGESTION = under "MORE" in the T/Balance screen include a new field - "Include accounts with zero balances".

  2. 115 votes

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    Hi community, appreciate your feedback on the new GST return and detail of how the Publish feature is useful to you. While we don't have immediate plans for developing this in the new return, this is something we're monitoring and will consider as a future improvement. If there is any change around this we'll share this with you all through the idea here.

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    Chris Curlett commented  · 

    Debbie a great idea.

    Come on Xero stop stalling and do something your users want/need.

    It seems to me all you do is issue meaningless "stall" responses to user requests. How about a unique and new approach - do something users need and want rather than issuing stalling response emails.

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    Chris Curlett commented  · 

    Hi Kathy - also have a look at Infusion accounting software - good and helpful

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    Chris Curlett commented  · 

    Kelly ... this is another instance of the Product Team not wishing/being able to respond to user needs!

    Come on, stop stalling, and do what users need.

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    Chris Curlett commented  · 

    Again it is a case of ignore users!

    Chris Curlett supported this idea  · 
  3. 429 votes

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    Hi team, thank you to those that engaged our team through the research of the new invoicing layout. With help and input from you all we have released improvements to the layout of new invoicing that involves shifting the placement of some fields and buttons which has also helped to reduce white space and condense the view.
    Hearing about the differing flows and how many customers enter data when invoicing has helped inform where fields and buttons are now placed, and in many cases helps speed up the entry of your invoicing data.
    We’re continuing to explore improvements such as default options, keyboard entry of fields and pathways when adding additional options within the invoicing grid (such as Tracking, or Accounts), and we have individual ideas for these elements that we’d encourage you to join and support, which I’ve listed below.

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    Chris Curlett commented  · 

    Claire is correct -If it is not broken why break it?

    Classic Invoices work, so leave it alone and gradually introduce changes in a cooperative way - do not be doctorial as this is not the way to treat your customers.

    I would suggest you add under SETTINGS the ability to turn Classic Invoicing on/off by the user rather than the current Starlenistic approach you are adopting>
    XERO, there are so many features' Users want that you have not implemented. Please get on with these and listen to your users, who pay your wages.

    Do not force a change that users do not want on the user! Fix what needs fixing first.

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    Chris Curlett commented  · 

    Damon is so correct - the way XERO has handled the whole new invoice process is appalling!

    Then they want to foist the mess on users.

    XERO implement the user suggestions which will help you regain some level of user respect.

    Come on XERO how about admitting you have made a mess of the project and stopping it. Put the time and effort into what users want and there sugestions.

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    Chris Curlett commented  · 

    You are so correct - we are the USERS and as such should decide if we want use the new invoicing or not. If it is so great, then everyone will migrate Hepperly - Stop treating us like children!

    COME ON XERO - we pay your wages how about working for us!

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    Chris Curlett commented  · 

    There are just far too many issuers with the New Invoicing for anyone to adopt it with confidence.

    XERO you are playing with the livelihood of people and to force adoption of the new format is not the way to go. If it is so good, then people will migrate with confidence - if there are issues and you force people to use it then their is nothing like a disgruntled customer to damage a business - your business!

    KEEP CLASIC INVOICEING!

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    Chris Curlett commented  · 

    Frankly the post regarding the reasons for changing away from Classic is a exercise in commercial spin with a total lack of detail. It is a "trust us - we know what we are doing" statement despite the fact we have failed to even do basic testing - if we had we would have found the issues users are complaining about.

    Come on XERO postpone the launch and put the effort into the IMPROVEMENTS USERS WANT and make a real difference.

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    Chris Curlett commented  · 

    Thanks for the update Julie

    I have also explained my issues to our Auditors and said how the number of issues in XERO left it open to being used for fraud. I went through the lack of security and options in the permissions and the facet invoices can be changed after being sent out. Also the issues that XERO just ignore and do not fix.

    I expressed my view to the Auditors that XERO was very below par compaired with other options and that people were starting to move away to other packages.

    Then their is the new invoicing issues and the dogmatic attitude of the "leadership team" and how it looked so third rate compared to other packages. For so many issues to be outstanding demonstrates a total lack of testing by XERO.

    Then there are the number of issues supported by users but ignored for YEARS despite 200+ users supporting the change.

    The Auditors were interested especially at the potential Fraud exposure and failure of XERO to address improvements.

    The 'leadership Team" is a joke as their seems to be no leadership!

    Perhaps the Auditors will stop recommending/pushing XERO!

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    Chris Curlett commented  · 

    Damon I do agree with you however the issue I believe is far greater than just the Invoicing issue.

    XERO ARE NOT LISTENING TO USERS AND WHAT THEY NEED.

    Look at the number of improvements that 100's of users have supported but nothing has been done to implement them. The Users suggestions are constructive however because the users suggest them, they are ignored.

    This needs to change or people will vote by going elsewhere - some have said they are already looking around already.

    XXERO needs to up its performance and recognize that the program is failing in many places.

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    Chris Curlett commented  · 

    OK A LOSS TO XERO DUE TO THEIR ATTATUDE!

    GOOD LUCK

    Others may follow you

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    Chris Curlett commented  · 

    XERO - What are these ..."There are really important reasons why we must go forward with sunsetting classic invoicing and investing in the newer version"

    Facts would be nce

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    Chris Curlett commented  · 

    VERY WELL PUT KELLY. Given the mess it is in I do believe the Product Development Team were a figment of XERO's imagination. They have consistently stalled on other changes.and really failed on this one.

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    Chris Curlett commented  · 

    Lloyd - another one is Infusion at https://www.infusionsoftware.co.nz/

    They are really good and have been around for many years. Very smaller to XERO and FAR more responsive with Telelphone real time support. Also will help with applications etc.

    Worth a look

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    Chris Curlett commented  · 

    If this was true XERO, then you would have been actively improving the site following the many, many constructive user suggestions. You have not been doing this but have simply embarked on something driven by your software people NOT the users - look at all the constructive user suggestions you just ignore or make condescending comments on.

    Please also start to Listen to users and what they need improved rather than making condescending excuses.

    A COMPANY THAT WILL NOT LISTEN TO THERE CUTOMERS WILL PAY THE PRICE

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    Chris Curlett commented  · 

    You are so right Damon - but the XERO rule is if users want something lets double talk them and do something that is not wanted - like the new invoice!

    It is crazy for a supplier not to listen to its customers - I do not understand why XERO treat us with such contempt.

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    Chris Curlett commented  · 

    Julie and Damon

    I have started to print the comments I see about not just New Invoicing however other issues as well where the ZERO team is failing to perform. KEEP CONTACTING them.

    I will deliver the printed copies to the Auckland Directors personally at their homes in the hope if they know what is happening then they may do something about the XERO non-performance.

    ALSO

    If I get enough support, I may be able to have a item ADDED to the next XERO AGM under general business. I have been successful in the past however it takes a lot of work

    Keep sending commnets and you never know they may one day pay attention!

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    Chris Curlett commented  · 

    Come on everyone let's support Lloyd and email our comments direct to Directors of XERO at the email address below.- we may even get some action!

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    Chris Curlett commented  · 

    Another way to bring it to the attention of the Directors may be to email the Company Secretery direct and ask comments to be passed on to the Chairman/Directors. This may get around the Gate Keepers within ZERO.

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    Chris Curlett commented  · 

    Lloyd - I have thought of the same approach

    Attached is a list of XERO Directors from around the world however I do NOT have email addresses. Maybe someone can search these out or start posting (snail mail) letters to the.

    It is time we started to stand up and by-pass the "gate Keepers" within XERO.

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    Chris Curlett commented  · 

    I do so agree with Damon - Keep the old system

    Do not break that which is working.

    I still have not been told WHY these changes have to happen

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    Chris Curlett commented  · 

    PLEASE PLEASE PLEASE reinstate the ability to create a Repeating Invoice from a draft invoice

    I SO AGREE WITH THIS

    Chris Curlett supported this idea  · 
  4. 161 votes

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    Hi team, as you may have noticed we've made a change to the Invoice Date and Due Date fields that now allows you to type in these fields rather than having to select a date from the calendar drop down. It does still require entering delimiters between day month and year such as a '.' or '/' (we understand there are a few situations when entering US date formats and are continuing to look into this).

    We're working on also adding this functionality to the Payment date, and I'll keep you in the know of when this is made available, here.

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    Chris Curlett commented  · 

    Come on XERO get back to basics and test, test, test what you do. You seem to be relying on users to find your mistakes rather than doing the job yourselves - and yes - it is your job to test things!

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    Chris Curlett commented  · 

    Hi Sam - this is frustrating. It almost seems as if they do not test the changes they make before releasing them which is scary.

    They totally lack any form of rigger in the system they develop. As I have said before, the development team seems to be out of control, and this type of thing really undermines the user conference in their work.

    Chris Curlett supported this idea  · 
  5. 174 votes

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    Hi everyone, we thoroughly appreciate your feedback and input to the idea here. To confirm it is possible to add account codes to the Profit & Loss, Balance Sheet, Budget Variance and Cash Summary reports through the 'More' option on the report. 

    We also understand the needs in wanting to be able to show accounts with a 0.00 balance. While this is something our team would like to be able to address, there have been other priorities that require more immediate attention. As soon as there is activity around progressing this idea, we'll update you all of this here.

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    Chris Curlett commented  · 

    Alex I so agree with you however Xero software is sub falling well behind its competitors however this is a result of the attitude displayed by Kelly above.

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    Chris Curlett commented  · 

    Kelly rather than re-cycling excuses how about getting things requested by users done!

    This has been asked for so often you should be embarrassed by the repetitive requests.

    To quote a well known American brand "Just Do It"

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    Chris Curlett commented  · 

    Come on XERO this can not be all that complicated!

    XERO is not run by its management or Directors but the product development team who seem to be a law unto themselves.

    Came on Management time to step up - or are you a part of the problem?

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    Chris Curlett commented  · 

    Oh YES PLEASE. this is such a basic feature that is well supported by users.

    PLEASE CAN WE HAVE IT XERO

    159 people wanting it makes it worth doing

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    Chris Curlett commented  · 

    XERO look at the number of users who have supported this for so long. It is long overdue to be implemented.

    With so many supporters you must feel obliged to support your users requests.

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    Chris Curlett commented  · 

    YES YES PLEASE.

    XERO this can not be too hard to implement.

    It is needed to download and use such things as the Trail Balance in excel.

    PLEASE MAKE THE UPDATE!

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    Chris Curlett commented  · 

    Rosie - you are so right this is a basic missing feature that is so important.

    XERO this is well supported and needs to be fixed as per users requests. Come on and stop stalling..

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    Chris Curlett commented  · 

    I so agree. This very overdue and has a lot of support so XERO will ignore ot - as is their previous practice.

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    Chris Curlett commented  · 

    This is such a basic feature sorely it can be added very simply. XERO please stop producing changes that are not supported by users (New Invoicing) and fix what is needed.

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    Chris Curlett commented  · 

    It is normal for Xero to ignore suggestions by Users. Look at all the suggestions where there are over 500 supporters however Xero ignore it or provide a sanctimonious response.

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    Chris Curlett commented  · 

    I need to create a specific report using the data in XERO by exporting the XERO T/Balance into EXCEL. I can see how to do this however I want the exported report to include the XERO accounts with a zero balance. I can then automate the process of grouping accounts in EXCEL to create a specific report. The exported T/Balance will have ALL cells in it in a standard order, be their data in them or not, at all times allowing for my report to capture the cell data on all occasions to create the management report. take the T/Balance.
    I hope this maks sense!

    Chris Curlett supported this idea  · 
  6. 263 votes

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    We thank you all for sharing in the idea here, and understand there are many permissions that our Xero customers would like to provide on a more incremental basis. As you'll all know access to bank accounts is available to users with Adviser, Standard or limited access to those with Read Only roles - You can see more of the breakdown in our article here

    With much of the teams resource drawn to work on the platform that'll continue to help us with the 'building on beautiful' experience for our customers we want to be upfront that there are no direct plans for altering the user permissions in this space just yet.

    User roles and individual permissions within a bank account will be in the limelight once much of the platform upgrades are complete, but this is some way off atm. We'll return to share when there's any…

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    Chris Curlett commented  · 

    Try Infusion Accounting Software however I do not know how their permissions are BUT unlike Xero they are very approachable on improvements!

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    Chris Curlett commented  · 

    This would be tremendous for us as well.

    If this is something that is needed to comply with Government regulations, then XERO you need to make this happen URGENTLY!

    Come on XERO it is time to stop writing excuses and GET IT DONE.

    257 users needing it should be an indication that this is IMPORTANT.

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    Chris Curlett commented  · 

    Michael - I do so agree with your comments and sentiments.

    This is a very basic issue and should have been incorporated from the outset - the whole permissions structure is frankly lacking any depth. It seems to almost have been designed to require a third party (Accountant) to do some work and charge fees - perhaps this is why they like it so much!

    XERO's whole approach seems to be to talk down to users and ensure their suggestions are NOT implemented. When there is something with so many supporters and is ignored in such a condescending way insulting.

    COME ON XERO LISTEN AND IMPLEMENT USERS' SUGGESTIONS. After all we can always move!

    Chris Curlett supported this idea  · 
  7. 215 votes

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    Chris Curlett commented  · 

    This is such a great idea and would save so much work. Many of our suppliers have a separate email address for Statements it would save a lot of time

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    Chris Curlett commented  · 

    Come on XERO prove to us users that you CAN do something that we need.

    It is time to stop talking and start performing.

    Chris Curlett supported this idea  · 
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    Chris Curlett commented  · 

    This is very essential to the smoth running of the business

    ALSO when setting up the email address in "Contacts' we should be able to show the recipients' ROLE in the organization to which the email address is being sent ie
    Accounts [NAME] [EMAIL ADDRESS]
    Dispatch [NAME] [EMAIL ADDRESS]
    etc

    This will make it easer for the sender ID to whom the email is to go

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    Chris Curlett commented  · 

    This is very essential to the smoth running of the business

    ALSO when setting up the email address in "Contacts' we should be able to show the recipients' ROLE in the organization to which the email address is being sent ie
    Accounts [NAME] [EMAIL ADDRESS]
    Dispatch [NAME] [EMAIL ADDRESS]
    etc

    This will make it easer for the sender ID to whom the email is to go

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    Chris Curlett commented  · 

    This is very essential to the smoth running of the business

    ALSO when setting up the email address in "Contacts' we should be able to show the recipients' ROLE in the organization to which the email address is being sent ie
    Accounts [NAME] [EMAIL ADDRESS]
    Dispatch [NAME] [EMAIL ADDRESS]
    etc

    This will make it easer for the sender ID to whom the email is to go.

  8. 1,019 votes

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    Hi community, appreciate the want for more of an update from us on this highly voted idea. Since Kelly’s last message I am pleased to let you know that our product team has done some discovery work in this space. More specifically, exploring the different ways in which the problem could be solved in Xero, alongside understanding the technical challenges. The feedback you’ve shared has been really useful for our product team’s research 🙏

    We recognise the importance of needing to know which bills are flagged, so people making payment can review whether a bill should be paid or not, to avoid inadvertent payment. Being able to improve this workflow is important to us and once we have solution concepts, we will be sure to reach out to this community for feedback.

    Right now there are no specific time frames available as to when this might be worked on, but…

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    Chris Curlett commented  · 

    XERO 968 users need this and 12 YEARS of inaction is unacceptable.

    Perhaps a new mantra would be better ...

    "XERO ignores user's needs" would be more appropriate

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    Chris Curlett commented  · 

    From November 2023 to June 2024 (7 Months) should be enough time to implement something as simple as this when it is requested by so many. What is the hold up.

    This is far more important than a new Invoice system which was not requested by users and there are so many complaints about.

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    Chris Curlett commented  · 

    Come on XERO, 968 people wanting this is enough of a reason to expedite its implementation!

    Users want/need this - the community would prefer to see some action rather than stalling double talk! XERO actions speak louder than platitudes!

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    Chris Curlett commented  · 

    COME ON XERO DO SOMETHING USERS NEED TO HAVE DONE.

    Less condescending emails and more improvements would make a change.

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    Chris Curlett commented  · 

    Frankly ... I feel with this number of supporters XERO treats users with contempt. This "suggestion site" is a sop to users and from ZERO's possition is merely an unwanted necessity!

    Come on Xero - prove me wrong!

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    Chris Curlett commented  · 

    XERO SEEM TO TREAT USERS WITH CONTEMPT. They ask for what the user wants, then when there are 100’s of votes for something, Xero just ignores the request. Their concern seems to be just window dressing.

    Users who have shares in Xero should ask about this in General Business at their AGM

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    Chris Curlett commented  · 

    DEFINITELY needed in the Construction/Contracting industry where the Bill may be subject to Retentions and may not be payable for some time - even years - dependent on the Contract

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    Chris Curlett commented  · 

    This also applies equally to Bills. XERO fails to have a system when Approval is required by two or more people prior to a bill being paid. This failure allows a greater level of Fraud as one person can control the payment of bills. NOT GOOD FROM A AUDIT PRTSPECTIVE!

    By having a system/flag that has to be cleared prior to a Bill being approved means that at least there is a warning that a Bill should not be paid as it is under review. It is a visual prompt and also will stop the accidental approval/payment of a Bill

    Naturally having a multi Approval system would resolve this issue!

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    Chris Curlett commented  · 

    A very good idea as it highlights bills in dispute sp they are not paid in error. It would also be helpful to add a note that could be completed as to why the Bill is in dispute

    Chris Curlett supported this idea  · 
  9. 47 votes

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    Thanks for your feedback on the thread. Though not useful for all, we did bring attention to the reports that could help some people in the forums here. 

    We'll continue to consider this and other ideas for customer statements as the platform evolves. 

    Again not a full resolve but another option that could be handy for some is the inclusion of the Outstanding bills link when sending individual invoices to your customers. Through this, persons of a contact will be able to view and get detail of the invoices they have outstanding with you at any given time. 

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    Chris Curlett commented  · 

    You are so right Colin - the XERO information on Statements is well below the industry norm and lets XERO down.

    Regrettably it is a reason NOT to use XERO

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    Chris Curlett commented  · 

    Come on XERO how about responding to User Suggestions and improvements. This is a great idea and gaining support so it would be worth implementing, esp if you start losing customers by not supplying it!

    Chris Curlett supported this idea  · 
  10. 210 votes

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    Hi everyone, thanks for the interest in this idea.

    As you can appreciate, user roles span across the entire Xero product so there’s many combinations of permissions our customers want to see us build. Specifically, our reporting product team is very much aware of the challenges with the current permission sets relating to sharing individual reports with different users and are beginning to look into how we might be able to alleviate some of these reporting challenges.

    However, at this stage it’s far too early to anticipate or confirm any direction on where this discovery work will lead, but it will inform our next steps. Additionally, as I'm sure you can appreciate there are sensitivities of data access and security. Creating upgrades to user permissions will need very careful consideration. As most will be across, the reporting  team are leading up to retiring older versions of Xero’s reports on 31

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    Chris Curlett commented  · 

    Come on XERO this is really a basic in all accounts system other than you.

    204 users and growing would like it so why ignore them in favor if the new Invoicing system that is causing so much consternation.

    FIX WHAT IS NEEDED BY USERS BEFORE EMBARKING ON SOMETHING THAT IS NOT WANTED.

    Chris Curlett supported this idea  · 
  11. 654 votes

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    Chris Curlett commented  · 

    Yes a great idea which would help so much. So good that XERO will ignore it as they normally do.

    Apparently 582 supporters is just t few to get a change made!

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    Chris Curlett commented  · 

    This would make things so much easer.

    With 569 supporters this seems to be needed sooner than New Invoicing.

    Come on XERO help your users remain loyal and implement this

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    Chris Curlett commented  · 

    Perhaps someone should lodge an "IDEA" that Xero should start responding to user requests for improvements rather than just occasionally issuing a "WE ARE LOOKING AT YOUR SUGGESTION BUT DO NOT REALLY CARE ABOUT USER SUGGESTIONS" response.

    It is all very condescending, really.

    Another option may be to raise the lack of response to user requests at the XERO AGM under general Business (if you have shares in them). They are very aware of their image and this may start something.

    Chris Curlett supported this idea  · 
  12. 488 votes

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    Hi community, we can see there’s lots of interest in this idea and appreciate all your feedback and comments. We absolutely understand the value that unapproving a bill would bring to your businesses. Unfortunately, while the concept is quite simple, the technical implementation within Xero is highly complex.

    The good news is that our Product team is still keen to solve this problem for you. They have a possible solution and would love to hear your response to validate their thinking.

    Put simply, instead of "unapproving", the solution would bundle the following tasks into a single action so that you can effectively "unapprove" a bill much faster.

    • Void the bill
    • Copy the bill
    • Reattach any files (IF any) from the voided bill to the copy of the bill

    A primary caveat to this is you could only action one bill at a time. So, if you had multiple bills that…

    Chris Curlett supported this idea  · 
  13. 71 votes

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    Chris Curlett supported this idea  · 
  14. 58 votes

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    Chris Curlett supported this idea  · 
  15. 102 votes

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    Chris Curlett commented  · 

    A good point Jen and this needs to be avalable

    Chris Curlett supported this idea  · 
  16. 21 votes

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    Chris Curlett commented  · 

    A great improvement XERO.

    Chris Curlett supported this idea  · 
  17. 391 votes

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    Hi everyone, as another step toward improving history of new invoicing you'll find you'll now see an entry when an invoice is sent, and the email address it has been sent to. 

    We appreciate this is something we've heard a fair amount of feedback on and we hope helps in your journey to using new invoicing. 

    We still have more enhancements on the way for history and I'll be back again when more updates land. 

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    Chris Curlett commented  · 

    Hi Laurette and for those who want the ability to change invoices and those who do not I suggested a on/off "switch" to cater for everyone's needs. I saw this as an easy solution to cater for individual needs.

    It is important to have the software cater for the needs to the user and I thought this would provide for that..

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    Chris Curlett commented  · 

    One of the real issues I have with Xero Invoicing is that once it is approved and sent to a customer as the final invoice, All good

    However, a Xero user can change the invoice, including its value, after it has been approved and sent out. This means you can have several invoices with the same number and differing amounts. Imagine how many versions of the same invoice there are. This is a recipe for fraud as an employee can continue issuing invoices.

    It seems to me there may be a need for this with some users however, the risk just seems too large to me. It seems simple to place an on/off “switch” in the default system, saying that once an invoice is approved, it can not be changed but has to be reversed and reissued. This means the new invoice will have its own invoice number as a part of the audit trail.

    To leave an invoice open to be changed is a real risk.

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    Chris Curlett commented  · 

    This shows the lack of testing - what have the software been doing for so king to have so many issues that still require work?

    iT would be better if they implemented the suggestions that are supported by users.

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    Chris Curlett commented  · 

    XERO - TRUST YOUR USERS. If the new Invoicing is so good let your users transfer when they are comfortable with it rather than treating them like children and forcing them to change!

    Come on and show some respect for your users who pay your wages!

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    Chris Curlett commented  · 

    Come on XERO stop being directorial and let your most valuable asset, your customers, decide which version of XERO they want to use.

    Your customers know more about their business than you so give your customers the respect they deserve and stop being so dictatorial.

    KEEO THE CLASIC INVOICE AS AN OPTION

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    Chris Curlett commented  · 

    I still fail to understand why XERO is pressing the new Invoicing so much when there are so many other suggestions by users that are well supported (200+ in favor) but XERO will NOT implement.

    The new invoicing is a shambles.

    XERO PLEASE ADVISE US

    1. why you constantly ignore the constructive suggestions by users.

    2. why you are implementing the new system with such fervor.

    There is so much that needs to be improved in the current system that has been requested by hundreds of users please do this first. Diverting resources as you have to the new invoicing just makes no sense.

    IGNORE YOUR CUSTOMERS AT YOUR PERIAL

    Chris Curlett supported this idea  · 
  18. 23 votes

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    Chris Curlett commented  · 

    This would be a huge help to manage receivables. It could be an option under "more".

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    Chris Curlett commented  · 

    Last Payment Date on the Accounts Receivable Report. Have the "Turn on/off" this so the user can see when a Customer last paid. It would be very helpful to see this, especially with recalcitrant Customers.

    Chris Curlett supported this idea  · 
  19. 12 votes

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    Chris Curlett supported this idea  · 
  20. 52 votes

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    Hi team, while we don't have immediate plans to change the placement of buttons on new invoicing we're interested in staying close to this feedback and I'll move the idea to Under review for the time being. We'll return to confirm any outcomes. 

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