Enter your idea

Xero realise that most customers will not change to competitors product, because the cost of change is too great. So they simply bat away this forum with silence.

Although it would be nice to get some update form Xero, even if it is no news!

It greatly surprises me how comprehensive user access does not form part of the initial release. It is core functionality for any business application in my mind.
If the developers can please acknowledge this thread and respond with the progress update and estimated release date then us, the users and your custoners, will feel less blatantly ignored?

Can the users who have commented below please share the alternative software that you have been recommending? It would be much appreciated, as Xero is not taking this issue seriously

I don't know. Maybe I'm missing something. But how can you spend so much time on what the product looks like and now, good grief, introduce pointless AI functionality when this basic and fundamental building block of a problem remains unsolved...

I join a long list of users who it seems is unable to support our growing business with basic user access functionality. Please expedite and provide a response for your users as soon as possible.

Would love to be kept up to date on this. I have changed so many clients over to Xero and now hit road blocks like this that make them regret their decision and question me. Please review security access

How are we going with this?

I really wish I could delegate inventory to one of my staff members but I cant because in order for her to have access to change inventory but I cant see how to do this without her being able to see profit and loss reports and balance sheets etc.

Is there a way to give her inventory access only?

Kelly Munro - any update on these requests? Appreciate you comments.

Hi
August 24 is now some time ago considering this has been an ongoing query for many years. Any update please

It is staggering that Xero don't respond to this. If there is a reason that this can't be added then just explain, or give the updates Kelly Munro has promised. I think Xero is great in so many ways but this is forcing us to look elsewhere as we want to grow.

Our firm no longer recommends Xero for anyone who requires multi level user access. We have moved on because Xero has failed to.
Saying it would be a nice add on feature instead of referring to it as a critical flaw in their software, shows their development team simply don't understand how organisations actually work.

I still can't believe this hasn't been resolved.
The response from Kelly Munro seems to be a generic answer.
If Xero did stock holding, and needed staff to make adjustments to the stock, I'm sure this would have been resolved by now. I don't believe for a second that the senior managers and directors at Xero would want all the staff seeing the bank balance.

The thought of having to move to another software platform isn't great but I think Im going to have to vote with my feet because Xero just doesn't seem to be interested in getting this resolved.

Hi, my clients are still looking for this and getting tired of the 'its coming' response. Been going on far too long. Please get this sorted asap.

Please please please, this is not complicated functionality to add. I cannot understand the hesitation to add this. Surely there is no downside?

hi,

any update on this ?

i am tired of every time need to pull AR / AP ageing , inventories report as and when colleagues needed. And tire of answering others queries related to inventory as they don't have access to the "products and services" , they unable to zoom into individual stock items to see why there is error on the qty / value.

come on xero how much longer are we going to have to wait for this to be sorted out. There are many other platforms that can do this and we like many,many others are looking to change because you are making no effort to sort this problem out.

Also if you look to the left of this panel you will see the totals of suggestions. over 6000! What does that say?

Yes its the apparent (to Xero) little things but big things (customer), that can gradually erode their market share. Competitors will be alert and fill the gap over time. Trouble is when you get too big for your boots, you lose sight of the little things.

More than ten years!

Wow, if my companies customer service was like this we would have folded big time by now. You're getting a reputation amongst your clients Xero. Maybe MYOB brings out a new solution and whacko - you lose 25% of your clients overnight.

We need our staff to work with products and services and NOT see our financials. Clear as day.

Yours sincerely, and waiting for the competitive alternative to emerge,
Chris