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302 votes
Hi community, thank you for your engagement and sharing how you'd like us to evolve roles for customers using Xero. User roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs - As you can see there is a large range of ideas for different roles shared by customers in Product Ideas.
We’re conducting research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. To be upfront, the discovery of this work will be long running and there'll be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We’d like to invite you, our community to be part of this research and discovery. This may involve interviews and sharing further feedback through direct…
Giles Simpson
supported this idea
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422 votes
Thanks for all your input and sharing how we can improve Xero's user roles to cater for the needs of your business and staff you'd like to provide this access for.
As you may have seen in other ideas we've been conducting some research into user roles across all of Xero. As a step on from this, one of our teams are beginning a deeper dive into solving this idea here and enabling more roles access to Products & services (Inventory) in Xero.
While this may take sometime to accomplish we wanted to provide an update to you all interested in this, and we'll keep you informed of further progress as the team begin looking into it.
An error occurred while saving the comment An error occurred while saving the comment Giles Simpson
commented
Xero clearly don't give a **** about their customers - not even the courtesy to reply or explain why this can't (won't) be done. It's appalling. If there was a reason then people would understand but to create a topic for discussion then do absolutely nothing about it and not engage at all is just insulting towards their paying customers. The topic box here is just to allow people to vent internally and not take the problem out to wider social media and google etc.
An error occurred while saving the comment Giles Simpson
commented
This is such an important feature - and is split across/ duplicated in at least one other "idea" .
I love so much of Xero but i don't understand why Xero will not give an update /feedback on why this is not possible for them to add as a feature/role.
To me it doesn't feel like a difficult thing to add, nor does it feel like it would be a divisive thing. So I just don't understand why Xero won't give any updates at all on this request.
An error occurred while saving the comment Giles Simpson
commented
This is really important to us. I love most of Xero but we are close to having to look at other competitors if this can't be resolved. Is there not a solution already? I would hope that Xero Team would monitor the thread and update us if there is a work around or solution?
An error occurred while saving the comment Giles Simpson
commented
Critical for team to be able to add and update product info, pricing etc - without needing to have access to bank account etc. Completely different level of team member and doesn;t need owner/director level to do this.
Giles Simpson
supported this idea
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143 votesGiles Simpson
supported this idea
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353 votes
Hi everyone, we appreciate all your feedback on how we could evolve roles for customers using Xero. As you can see through the ideas on the platform, there are a wide range of combinations of permissions our customers want to see us build. As user roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs.
We’re beginning to conduct research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. Front footing this, the discovery of this work will be long winded and there will be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We’d like to invite you, our community to be part of this research and discovery. This may involve interviews…Giles Simpson
supported this idea
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This is critical for us. Hugely embarrassing for the accountants who recommended Xero to us. The worst part is the lack of communication from Xero - in the face of such extensive and sustained customer request for this function. If it was difficult to do then perhaps it would be more understandable. It is unfathomable why this has not been done before now. I really wish Xero would explain, or better still just make the changes.