Settings and activity
4 results found
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440 votes
Hi community, thank you for your engagement and sharing how you'd like us to evolve roles for customers using Xero. User roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs - As you can see there is a large range of ideas for different roles shared by customers in Product Ideas.
We’re conducting research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. To be upfront, the discovery of this work will be long running and there'll be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We’d like to invite you, our community to be part of this research and discovery. This may involve interviews and sharing further feedback through direct…An error occurred while saving the comment An error occurred while saving the comment 
Dave Hickey
commented
Our firm have moved on at this point, no longer recommending Xero to clients who are more than just single owner company's. Bright Books offers much more in terms of levels of access to different modules for different staff. It also integrates with our practice software since Bright bought out the suite of softwares.They are now the market leader in my opinion in Ireland.
Dave Hickey
supported this idea
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483 votes
Hi Community! 👋
Thank you for sharing your feedback and engaging with us on this important capability. I’m excited to share that we’re now moving into the next stage as development gets underway.
I look forward to updating you as we make progress 🙂 🙏
An error occurred while saving the comment Dave Hickey
commented
Our firm no longer recommends Xero for anyone who requires multi level user access. We have moved on because Xero has failed to.
Saying it would be a nice add on feature instead of referring to it as a critical flaw in their software, shows their development team simply don't understand how organisations actually work.Dave Hickey
supported this idea
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An error occurred while saving the comment Dave Hickey
commented
My client is looking at changing software at this point as they cannot comprehend how such a 'glitch' can happen. Clearly an issue with software developers not understanding needs and focusing on more '****' add ons!
An error occurred while saving the comment Dave Hickey
commented
The grouping of user settings/options on Xero seems illogical, Admin staff need access to sales invoicing and stock modules in full, so you would imagine IO+approve and pay would suffice, however it doesn't allow stock/products access properly. To do this, the user needs to be a standard user, and can then see all bank transactions and balances, which just seems bonkers? Why are stock functionality and bank access linked?
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55 votesDave Hickey
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153 votesDave Hickey
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Xero just not listening. My suggestion is to start commenting under their ads on the likes of Facebook, may take some notice there as it will affect new clients signing up? Going on far too long now with no action.