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1,282 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
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John Butler
commented
I have been using accounting solutions for 20+ years as an end user and this 1 feature to me seems a given. MYOB at least had room for 5 additional branches but that wasn't enough for some of the bigger firms.
What's needed is multiple DELIVER ADDRESS AND BRANCH because invoices often need to be sent to the branch for authorisation first.John Butler
supported this idea
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477 votes
Thanks for all your input and sharing how we can improve Xero's user roles to cater for the needs of your business and staff you'd like to provide this access for.
As you may have seen in other ideas we've been conducting some research into user roles across all of Xero. As a step on from this, one of our teams are beginning a deeper dive into solving this idea here and enabling more roles access to Products & services (Inventory) in Xero.
While this may take sometime to accomplish we wanted to provide an update to you all interested in this, and we'll keep you informed of further progress as the team begin looking into it.
An error occurred while saving the comment John Butler
commented
Xero is fine for Ma and Pa type companies. Their design template has been the service industry and I guess its a great product for that. The wall of silence on this topic speaks volumes, so they have no appetite to enhance their current platform to accommodate customised inventory management.. Their solution of for users to simply buy a clip on app, which there are countless many of. But who wants to duplicate the system? More reconciliations between the 2 systems just adds further cost. Its far easier for them to clip the ticket and allow ad-ons. The app industry is a growing business.
Having customised user permissions is very common across many software applications. Why do Xero persist with a 1 size fits all policy?
I was a startup and it served me well when I was all over the operation. But now I employ staff, I do not want them to have access to the companies financials...obviously!
Therefore I will change to MYOB as they do inventory very well. There is a full migration application which should make the transition fairly easy.
https://www.myob.com/An error occurred while saving the comment John Butler
commented
Xero realise that most customers will not change to competitors product, because the cost of change is too great. So they simply bat away this forum with silence.
Although it would be nice to get some update form Xero, even if it is no news!
An error occurred while saving the comment John Butler
commented
How are we going with this?
An error occurred while saving the comment John Butler
commented
Kelly Munro - any update on these requests? Appreciate you comments.
An error occurred while saving the comment John Butler
commented
Also if you look to the left of this panel you will see the totals of suggestions. over 6000! What does that say?
An error occurred while saving the comment John Butler
commented
Yes its the apparent (to Xero) little things but big things (customer), that can gradually erode their market share. Competitors will be alert and fill the gap over time. Trouble is when you get too big for your boots, you lose sight of the little things.
An error occurred while saving the comment John Butler
commented
I suggest everyone on this post start's bombing here and on social media. Every week. Put it in your calendar ;-)
An error occurred while saving the comment John Butler
commented
This is is my single biggest bugbear with Xero. Allowing staff to be able to manage inventory without giving them full rights to the application. Sometimes I wonder how come Xero is so successful! If they want to monetize this them simply design an inventory feature/add on. But no we have to purchase an expensive addition app to do what Xero already does.
John Butler
supported this idea
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I am about to migrate to MYOB because of this and their inventory system is much better. Plus its alot cheaper!! Adios amigos :-)