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“1.5 seconds per extra click/scroll/feature distance increase at an average of 4 extra clicks/scrolls/distance increase per process x 10 per day x 5 days per week x 48 weeks in the work year x 4.2 million subscribers boasted by Xero = 16.8 million extra hours (that’s 1917+ years that Xero customers have to work, or pay their staff to work, because programmers/designers/tech team think its comparable.
So Divya Jolly you claim 70% of people are 'happy' with new invoicing, the other 30% still have have to work (1917 years x 30%) an extra 575 years.... thanks...

It is simple ridiculous what you have released! Ok it looks better...but does anyone care about the look when we lost functionalities and efficiency.

The amount of click to add invoice payment and to send the invoice to clients it is unacceptable in 2024!!! Not to mention that it is impossible to copy email addresses from the "email" functionality to be copied in the bank payment notification!

In the old invoicing, when I tabbed from one field to the next, I was always able to then enter text in whatever field I had tabbed to. This doesn’t seem to happen under new invoicing which is a pain. Is this going to be changed please?

I 100% agree with Damon O'Keefe! Those constant pop-ups are distracting and annoying, I don't need a reminder each time I create an invoice that Stripe needs more information, for the invoice date I need to scroll down too far to pick my own date. But what bothers me most is that it is sooooo slow! We run on very good Wifi connection, but since I allowed the new invoicing system every process takes ages!
I also think it would be good to have a choice of default discount options. In 98% of cases I am using % as my preferred discount option, so instead of each time remember that I have to add the %, one should have a default option.

So yes, please, work on those issues and once it is perfect get your paying customers back to the new system, for now I will switch back to the old one.

So pleased to see that classic invoicing is remaining for a while longer though feel that xero is being untrue when they explain why it has been extended - time to face it xero - many people are unimpressed with your 'New' system and want the much more user friendly version to remain. The negative comments online are increasing - wonder why?

I absolutely hate the "New Invoicing" as far as I am concerned there is nothing in it that actually improves it for us the users! The function for finding the address with the postcode / zip code is unavailable, meaning that the need to write out the full address is down to the user and this may seem trivial but it all takes extra time and it all adds up. Just leave it as it was, at least keep the option open for those who would rather stay with the classic, please!

I'd like to be able to tab across to the date, and manually enter in the day / month, then tab across to the next box - like I can now. Rather than having to use the mouse to click through all the options to find the required date. New version is too slow, too many steps & clicks. I much prefer the old version. For ease and speed.

https://www.change.org/p/petition-for-xero-to-stop-making-changes

Please sign and share this petition.

Agree, I prefer the classic invoicing. I don't like the layout of the new invoicing and it isn't as user friendly. We pay for this subscription, we should have the option to stay with classic invoicing.

I like the classic invoicing as everything is compact and easy to read. I do not like the layout of the new invoicing at all. Please leave classic invoicing as a permanent option.

@Claire Barning - sounds like Xero's support staff are using you (and me and other users) to work out what the problem is. Gone are the days when the person that came to fix something, knew how to fix it and didn't need nor want you in the way. Nowadays, us users are de facto Xero employees, unpaid though. Think about that.

DISCOUNTS???
I used to be able to click the discount field per line item and the customers discount would populate automatically. Now, I have to remove the client, and re-add client for the discounts to automatically apply.
These discounts are at client level and do not show up anywhere on screen.
This is *** backward and a downgrade.

I agree with all these points

Adding a payment to an invoice inside that invoice is crucial, please bring that back... this is a downgrade on the new invoicing.

The new invoice page is a step in the wrong direction for what Xero should be:

1) You cannot quickly enter a date, before you could type 2 9 and it would auto fill as 2 September of the current year, now you have to click the box to select it, click the left arrow to go back as many months as you need to and then select the date

2) You cannot quickly set a due date, before you could type +30 and it would auto fill as 30 days from the invoice date. Now you have a limited selection of prefilled dates or have to open up a calendar to select a date, if you have payment terms such as +20, you have to manually count 20 days from the calendar.

3) You cannot quickly mark something as paid, before you would go to the bottom and type in the date and bank account. Now you have to click a button to have a pop-up appear for the same options.

4) You cannot quickly add attachments, before you would just drag and drop anywhere on the invoice and it would attach itself. Now you have to click a button to open up the attachment box and then drag and drop it into the tiny area it opens with.

5) You cannot quickly change the address, before there was a "Edit address" option right on the invoice you could select to edit the address. Now you have to click on the contact and then select edit.

6) You cannot quickly open the contact so you can find their history, before you could middle click on a contact to open up their history in a new tab so you can see when you last billed them. Now you have to click the contact and then click it again to open it in the contact page

Uploading an attached file now needs a click before the upload, whereas before, we could simply drag and drop the file. Also, the new invoicing does not show the product quantity left in stock, when the quantity is edited. This was an important feature of the classic invoicing.

The look and layout of the new invoicing looks clunky, compared with the old and the rest of the Xero interface.

It says a lot about the new invoicing that I continually switch back to the old version. The new version is not better.

I see that Xero are letting us use 'classic' invoicing until February now. That's nice. Having just read a multiple of posts does anyone actually like the new layout/features? Please listen to your customers and just leave classic as a permanent option going forward.

Our invoice approval policy means that someone posts the invoice then moves it to awaiting approval. Then they are approved by the Head of Finance. To do this I used to go to the bottom button and go through the Approve drop down to click "Approve & View Next" at the bottom of the screen . On the new version I have to go back up to the top to approve the invoice and then back to the "awaiting Approval" to see the next invoice as there is no option to see the next invoice, please add this facility back in and move it to the bottom of the invoice so we don't have to scroll all the way back to the top of a long invoice.

The classic invoicing has the option for the default due date to be selected, can this feature be added to the new invoicing system.

The is really helpful when a client changes payment terms from our invoice terms, we need to change in the client financial then open every invoice to update the new terms. By selecting default it does it so much faster.

Hi Team, I can only hope that you are listening to the users feedback, as this new invoicing release is the worst version so far. I haven't seen one user happy with the "improvements" you made. It has created nothing but a lot of frustration in the workplace. I used to be a software developer, and I can tell you there are ways to do a friendly user interface that can be configured, or at least allow the previous interface to coexist with the new one using a setting, and monitor how many users are actually using the new version. That will give you an idea of how useful your "improvements" are. I won't even mention the troubles the new invoicing has, as hundreds of posts are already mentioning them all. Get your act together, Xero developers and project managers, it is the 21st century and you can do a lot better. If you can't, allow people to use the existing version for as long as they desire.
Thank you.