Settings and activity
4 results found
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707 votes
Hi everyone, as another step toward improving history of new invoicing you'll find you'll now see an entry when an invoice is sent, and the email address it has been sent to.
We appreciate this is something we've heard a fair amount of feedback on and we hope helps in your journey to using new invoicing.
We still have more enhancements on the way for history and I'll be back again when more updates land.
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Accounts .
commented
There is still the ridiculous "feature" that Xero says isn't a bug, where the history shows "Unmarked as sent" when that didn't actually happen.
This make no sense at all, there is a huge difference between an invoice that was sent and then marked as not sent, and an invoice that has never been sent.To not be able to get this right in the first place, and to not be able to get it fixed for months, and to kill off classic invoicing with this still not fixed, is unacceptable for something that is supposed to be in production. This kind of sloppiness is expected in beta and RC, not in production.
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commented
What you have to remember is that Xero are going with the "customer is the product" angle - leveraging the fact that you are locked in, to be used and abused. You can expect to lose more and more control over your system - we have already lost the ability to remove any adverts from the invoicing screen ("online payments" adverts are spammed on every invoice screen, when it used to be something that clicking the "x" would turn off permanent)
Xero is aiming to make sure that everyone who receives your invoice/quote knows that its a Xero-based system. This increases brand recognition, gives the impression that "everyone uses xero", and from there the implication is that "the xero system must be good if lots of people use it". I don't need to refute that here, that would be preaching to the choir.
Don't go quietly! The enshitification of the xero system, for the benefit of xero shareholders, can either be fought or we can give up. Buy 10 xero shares, and raise **** at the AGM. Xero carries on as if their shareholders and their users are completely different people, the shareholders to be pandered to, and the users to be crapped on.
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commented
If you are looking for consistency and accuracy in the history, you will be disappointed.
Try logging a support ticket, if you are lucky it might make it to a queue that gets a condescending "we're listening" response. Unlikely to get any action.
MYOB apparently has good change history
Accounts .
supported this idea
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852 votes
Hi community, we value there are many different aspects within new invoicing where our invoicing users can see small changes to flows and actions could make a big difference to your workflow and experience.
I can assure you we’re engaged, we’re listening and we’re taking all your feedback into consideration as we keep building on new invoicing.
While we’ll continue to keep you updated on specific releases that relate to things that’ve been mentioned in this idea, our teams have also begun some research to get a deepened sense of our invoicing users for future improvements. We’d like to connect with you all in this idea, and invite you to share further feedback through our survey. Your insights will be invaluable to the team as they continue to plan and prioritise in this space.
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commented
One more thought ...
There is another company, Microsoft, who had (arguably) a great software product at one point, but destroyed that potential because (in part) they employed the ideas of "change for the sake of change" and "any change must be for the benefit of the shareholders, not the users".
If you look at a modern Microsoft product, its mostly advertising, no real progress on key features, and many many features lost including stability and security. Anti-malware is almost unheard of in Mac and Linux, but mandatory for windows. UI speed is worse despite the fastest chips in history and huge amounts of available RAM, and local search is slower then ever, with "progress" bars that don't actually mean anything. This is where Xero is heading.Do you remember Microsoft tried to get rid of the start menu? They claimed that their telemetry showed that "few people used the start menu"
In Invoicing, its not rocket science to understand that most users will create an invoice and email it. In "New" invoicing, emailing that invoice has been pushed from a dedicated button, to a link hidden in a submenu. This is Xero's "get rid of the start menu" moment, and shows how dedicated they are to enshitifying the product.
Microsoft's drive was to remove the start menu so that a full page "app picker" would be the standard way to start apps - because then, you have the real estate to show ads. That's what it was all about - enshitifying the experience , making it much worse for users, in return for a few cents of advertising revenue for shareholders of microsoft.An error occurred while saving the comment Accounts .
commented
You need to note that in the FY25 Xero report, they (boldly, 56pt font) say "“WE CONTINUE TO DO WHAT WE SAID WE WOULD DO, AND WE’RE WELL POSITIONED TO CAPTURE THE SIGNIFICANT OPPORTUNITY AHEAD”
The "significant opportunity ahead" is gaining customers - growth at all costs, including destroying their reputation. Satisfying existing customers is an outright cost which requires good decisions, good UI, good planning, which Xero's current mgmt seems to not be capable of.
The only way existing customers (like us) are going to get any traction is either talking to potential customers and letting them know how much of a disaster this is, or making noise as a shareholder.
Any noise on this forum will get a response from only one group at Xero: the CS team, who insulate the managers from the unrest, and are excellent at "We are listening ..." statements.
Buy 1 share, attend ALL meetings, make noise.
If you purchase your sub via your accountant, let them know that you are looking to change from Xero.Raising bugs in this forum used to be effective when Xero were small, growing, nimble. Now they are more like IBM - puppets on strings, and the users have no influence on the strings, only the shareholders
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commented
And of course QuickBooks, plus Sage and MYOB for larger orgs
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commented
Reckon One is aimed at SME's, that could be a good option for some people to migrate to.
An error occurred while saving the comment Accounts .
commented
Its seeming like its going to go like this;
"Many of you are complaining about 'new' invoicing, and our plan to kill off classic invoicing before 'new' is finished/debugged. To allay any concerns you have, let us remind you that our laser focus is on adding more whitespace to the UI, and more profit-generating advertising such as online-payments. For your convienience, we will be retiring old invoicing on the 27th. Oh, and one last thing, since we looked at the metrics and realised that almost every single invoice created uses the 'send' button at some stage (which was a first-class button on the old invoicing UI), we have made that a 2-click option buried in a submenu. You're welcome, its for your convenience."
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commented
If classic invoicing is retired on the 27th without new invoicing being fixed (ie the features we need from old invoice work in new) then i'm leaving and taking my orgs somewhere else (that will be 4 orgs)
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commented
@Kathy Skinner - " don't use shortcut keys so no use to me. I tried the new invoicing layout and still hate it, still too much white space - should be nice and compact like classic, and still too many clicks to do anything."
It seems that the UI team haven't grasped that what Apple/Satchi/et al aggrandize as great design for *advertising* doesn't make a great UI for productive work, and they seem to have completely missed that invoicing is a core tenet of an accounting system.
I agree about the copious, useless whitespace. "Here's a tiny view of an uploaded invoice that you can't read, because we wasted 3/4 of the page with padded whitespace. We don't care that its unusable, please vote for us in this year's design awards. We like Apple."An error occurred while saving the comment Accounts .
commented
I'd like to see a commitment from Xero to not delete Classic invoicing until New invoicing has at least caught up with Classic in terms of features.
I'm looking at alternatives in case the enshitification continues.Accounts .
supported this idea
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49 votes
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commented
Well, it's now a lost cause. Xero killed classic invoicing, so now we have to import invoices as before, but also keep track of the current invoice number on a notepad and manually type it into each invoice. What a clown show.
An error occurred while saving the comment Accounts .
commented
I agree with Leandro, but it's not even large companies. Even small companies have to import via csv.
Xero used to be customer focused, now they are profit focused.
Case in point - Xero gets revenue from payment services, so it plasters the invoice interface with ads for payment services. We will never use this, but you can't turn it off. It doesn't belong on the invoices interface, setting up payment services is a global thing, it belongs in "settings" (and it is there, but also on the invoicing page)
We already pay a monthly fee for the system, now we have to put up with non-skipable advertising. They are also removing other features with the soon-to-be-mandatory "New" invoicing. Its all a downhill slide of enshitification.Accounts .
supported this idea
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commented
but lets be realist here - reported in 2013, its had no movement for more than a decade.
Accountants have passed away waiting for this feature, but now that "New" invoicing is about to be forced on the users, its become even more important.
The reason is that, while there was a work around in Classic invoicing, New invoicing has NO WAY FOR AN IMPORTED INVOICE TO GET THE NEXT SEQUENTIAL NUMBER other than the user looking up the last number, checking that no other user has saved an invoice since the check, and typing that in. What a stupid workflow to have to follow, when Classic invoicing did this for you just by deleting the temporary/random invoice number that the import came with, and clicking save.
As the UK users will point out, having sequential invoice numbers is a LEGAL requirement in some countries. I hope users find this to be the straw that causes them to ditch Xero, because bug reports and feature requests have been totally ineffective. -
9 votes
Hi Samantha, when referring to send would this be the 'Email' button in classic?
If so this is actually still available in new invoicing, you'll find the option in the 3 dot menu at the top of the page 🙂
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commented
@Samantha Penny - It seems that almost all users need that button, often multiple times for each invoice, so because its such a high use function the UI team buried it in a submenu and changed its name. For your convienience. /s
It wasn't 'removed' from new invoicing, because it was never in new invoicing.
It's more a case of "hasn't been added to new invoicing". New invoicing started with almost no features, and Xero don't see enough cost/benefit value in putting these features back in before killing off the classic invoicing. So the result is that the features that made classic work might never be added to "new". This is referred to as enshitification, making the product progressively worse for users, in order to make more profit.
From their FY2024 skite sheet "Platform revenues increased by 28% YOY"