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426 votes
An error occurred while saving the comment An error occurred while saving the comment 
Jim Morris
commented
@Mike Johnston - I've tried that and then as soon as I add a contact, all of the customer defaults kick in and it changes my accounts and tax rates or, if I haven't got any defaults set, deletes them entirely. Either way, it forces me to redo work for no reason other than Xero's dev incompetence.
An error occurred while saving the comment Jim Morris
commented
That's a good point, Chris. I might have to look into getting some shares just for that purpose.
Folks, the more we just keep commenting here, the more Xero can just ignore us. We need to start leveraging their system to support our goals.
Each time one of these issues arises, every single person needs to make a support ticket. If they offer no solution, refuse to close the ticket or make a new one.
They will be using a ticket system like Zendesk, and those are used as KPI indicators at high-level meetings with executives...the sort of meetings where KPIs actually mean things and where said KPIs also eventually find their way into annual share reports.
So, if there are a lot of open tickets, questions will be asked as to why...questions whose answers we can affect by refusing to bend to Xero's gaslighting.
We need to start hitting Xero where it will have an impact on those high enough up the ladder that can easily ignore our complaints here in this forum.
Couple that with commenting on every social media post you see to get the word out publicly. For example, every time you see Xero's ad on Facebook for 90% off for new customers, make a comment so other folks see it. I have a templated comment that I post every time I see their ads. I'm already starting to see more activity each time I post it.
An error occurred while saving the comment Jim Morris
commented
I've just about had it with this autosave stuff. I have far better things to be doing with my time, at the moment, than dealing with stupid software and/or the idiotic implementation of so-called "new" updates.
Either get rid of this Autosave feature or give us the option to turn the blasted thing off.
Thanks to this (or the forced revert to "new invoicing"), I've just completely lost YET ANOTHER HOUR OF F***ING WORK!!!!
I'M SO SICK OF MY TIME AND MONEY BEING WASTED BY YOUR SOFTWARE DOWNGRADE!!!
An error occurred while saving the comment Jim Morris
commented
14 days and counting...Xero is gaslighting its own customers at the same time as charging them more for an inferior product. Time to get consumer affairs involved, start considering legal advice and maybe even speak to the media about this shambles...
If you haven't already seen this thread, jump on board and add your 2c to the ongoing discussion:
https://central.xero.com/s/question/0D53m00009lxGKdCAM/new-invoicing-layout?fromEmail=1
An error occurred while saving the comment Jim Morris
commented
@Olga, @Paul, in Xero's defence they didn't delete my post, I did.
It was in direct reaction to seeing what Sigmatech had posted. However, I wasn't happy with the way I had worded it and wanted to include some helpful links before reposting it to other threads for the wider community.
Nice to know that we are all looking out for one another here though, so thanks for jumping in.
An error occurred while saving the comment Jim Morris
commented
Autosave is a pain. Either get rid of it or let us turn it off. I just created a 12-line invoice and because this stupid system needs to autosave each time I enter or change data in a cell of field, I now have a file history on the invoice that is 35 lines of useless drivel. What a joke!
Not only does it save things that you don't need, it makes the process slower as it won't register the 1st time you click into a field, or the second, or event he thrid sometimes. Copy and pasting into a field is 50% success too depending on it you click in correctly and Ctrl+v...
Seriously took me twice as long as it should have to make this invoice.
I seriously hate "new" invoicing in it's current form and capability.
An error occurred while saving the comment Jim Morris
commented
I already didn't like Autosave as it causes such a slowdown in operation but now that I see it logs each and every time you change something it makes the file history utterly stupidly verbose and completely useless.
Seriously, either give us the option to turn it off or get rid of it completely. I cannot state strongly enough how dumb it is.
Jim Morris
supported this idea
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299 votes
Hi community, thanks for getting involved here and letting us know the importance around being able to see the details whenever an invoice is sent from Xero. We understand the importance of this to our customers and our product team are beginning to review this idea to solve needs in this space. We'll move to Under review and I'll let you know as there's more progress here. Thanks
An error occurred while saving the comment Jim Morris
commented
They'll change their tune the moment they get sued because someone got fined after a poor audit result.
I wonder what ATO would say if they knew about the poor auditing being forced on us by Xero's poor development practices?
Jim Morris
supported this idea
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402 votes
Thanks for your continued engagement with us through this idea, team. As mentioned in my last update this idea spans different areas that you see defaults automating and improving efficiencies in how you invoice with Xero.
Since my last update, we've released some keyboard shortcuts to help with navigation and entry in some areas of invoicing, and we delivered the ability to invoice to your contact groups within the new experience.
As mentioned while we don't have plans for changing the behaviour of the select options when sending an invoice, these are driven by your last selection, using web browser settings.
Recently, we made a slight change to the way defaults are applied when you copy and invoice for a contact. So, now when you copy and invoice to the same contact defaults from their contact will be applied to the draft invoice, which aligns with the way this worked…
An error occurred while saving the comment Jim Morris
commented
Olga is 100% correct. Classic did not do this.
It is a pretty poor indictment of your service when your customers know more about how your systems work than your staff do...
If I am copying an invoice, it is because it already has a layout that I want to use or change minimally.
If I want defaults for a contact, I will start an invoice from scratch.
Xero, you have 2 ears and 1 mouth, so you should be listening twice as much as talking. Stop telling us what we want and start listening more instead.
Jim Morris
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13 votesJim Morris
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14 votesJim Morris
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23 votesJim Morris
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28 votes
Hi Shawn, to make sure we understand the idea here - would you like this field to be visible to the contact. Say when a certain branding theme is applied? Or just an internal to view when creating invoices in Xero? Thanks
Jim Morris
supported this idea
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34 votes
Hi all, we appreciate detail you've shared on the value to you in being able to add multiple lines to an invoice at a time.
As a step toward making this process easier, we've released a new line item grid in invoicing, in which you can now manually add singular rows to your invoice.
Our team are keen to continue monitoring feedback for adding multiple rows at once here, and while we don't have any plans for this at present, I'll update you if there's any news.
An error occurred while saving the comment Jim Morris
commented
One of the dumbest moves ever when you removed it. Put it back and give us back all the things you took away when you forced us to use this "new" invoicing dog's breakfast.
Jim Morris
supported this idea
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21 votes
An error occurred while saving the comment Jim Morris
commented
If I want defaults, I'll start an invoice from scratch.
If I'm copying an invoice, then I'm doing it for a reason.
I don't need Xero's software guessing what I want, it just needs to do as it is told.
Jim Morris
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53 votes
Hi everyone, we appreciate your engagement with us about Just Ask Xero(JAX) and concerns shared on the data this model uses.
To confirm the LLMs are not trained using any Xero data. The AI behind JAX uses LLMs available from commercial vendors like Microsoft, Google and Amazon, (we have commercial agreements that prevent them from training their models with our customers data), as well as proprietary technology, JAX Assure, that works in concert to support accuracy and security.
JAX is currently in beta - Once your organisation is invited to opt-in to the beta, you can trigger the opt-in buy sending JAX a message in the pop-up window of your dashboard.
However, if you’re not interested in using JAX, don’t send a message, and the assistant won’t be activated. You can also dismiss the pop-up using the 'x' in the top right corner. You'll be prompted once more and can…
An error occurred while saving the comment Jim Morris
commented
@Xero If Jax, as Kathy has stated below, is supposed to learn from what I do, then that means I'm teaching it.
Seeing as I get paid to teach our staff, I don't train anyone or anything for free.
If you want to me to train your AI then you can pay me a consulting fee and I'll happily put in the time to do so. Until then, you can keep it the **** away from my business.
An error occurred while saving the comment Jim Morris
commented
Yep, as usual they turn on this before it's been properly tested...expecting us to test it for them for free.
Jim Morris
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59 votes
Hi everyone, to give a bit more detail from our status update a few months ago - The ability to copy to a bill is a feature that the team will be building into the new invoicing experience. They have a few items on their agenda and I want to be open that this is not planned to be delivered until after the sunset of classic invoicing.
For the time being, you'll find you can still copy to a new invoice, quote, purchase order or bill from the invoices list view.
You can get a bit more of an understanding of what's coming from our Xero central page. When there's more news on copy to a bill I'll share this, here.
An error occurred while saving the comment Jim Morris
commented
Folks, the more we just keep commenting here, the more Xero can just ignore us. We need to start leveraging their system to support our goals.
Each time one of these issues arises, every single person needs to make a support ticket. If they offer no solution, refuse to close the ticket or make a new one.
They will be using a ticket system like Zendesk, and those are used as KPI indicators at high-level meetings with executives...the sort of meetings where KPIs actually mean things and where said KPIs also eventually find their way into annual share reports.
So, if there are a lot of open tickets, questions will be asked as to why...questions whose answers we can affect by refusing to bend to Xero's gaslighting.
We need to start hitting Xero where it will have an impact on those high enough up the ladder that can easily ignore our complaints here in this forum.
Couple that with commenting on every social media post you see to get the word out publicly. For example, every time you see Xero's ad on Facebook for 90% off for new customers, make a comment so other folks see it. I have a templated comment that I post every time I see their ads. I'm already starting to see more activity each time I post it.
Jim Morris
supported this idea
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66 votes
Hi everyone, further to my recent update about our teams looking closer into the flows around attaching files to invoices, our product team have also started more research to get a better sense of our invoicing users for future improvements. We wanted to reach out to you all here to invite you to contribute through this survey. All your feedback will be deeply valuable to the team.
I’ll keep you updated on any progress around this idea specifically.
An error occurred while saving the comment Jim Morris
commented
Folks you need to create a support ticket about the issues. The only way to get any traction on these items now is to flood them with complaints and support tickets.
If they use a ticketing system (such as Zendesk) then it is a benchmark and KPI for them that they cannot ignore.
Jim Morris
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7 votes
Thanks for your detailed feedback, everyone. We do find that customers have differing expectations of how clicking a link should behave.
With the current behaviour, opening the contact in a separate tab means that users don't lose any information they may have entered in the invoice.
We don't have any plans for changing this in the near term but it'll be good for us to continue to get a sense of the interest around this from our community here. If there are any changes that may impact this we'll share an update with you all here.
Jim Morris
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5 votes
Hi Chris, we appreciate you raising this message with us. It's something our team have added to their backlog but want to be open that we don't have active plans for changing for the time being. We'll continue to monitor the feedback here and I'll share if there is any progress.
Jim Morris
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10 votes
Hi Samantha, when referring to send would this be the 'Email' button in classic?
If so this is actually still available in new invoicing, you'll find the option in the 3 dot menu at the top of the page 🙂
Jim Morris
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4 votes
Thanks for confirming, Nicki. I can confirm I've shared this back with the team. We are looking at further improvements to the invoicing grid, so I'll let you know here if there's any news for this.
Jim Morris
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54 votesJim Morris
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203 votes
Hi community, thanks for on-going engagements with us about how you use the Xero network in this idea. As our team continue work on new invoicing, development for building the Xero Network within new invoicing is now underway, and we'll keep you updated of further news of this, here.
In the meantime, if you've set up Xero network for your contacts you can continue to send these through the Invoices awaiting payments list. As mentioned in my last updated we still strongly recommend exploring eInvoicing as a solution.
Jim Morris
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11 votesJim Morris
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101 votes
Hi team, we appreciate the added feedback from you on the behaviours from classic that you'd find useful in new invoicing. The invoice number assignment is still a feature that our teams are continuing to monitor closely. Right now, while we don’t have plans for changing the way invoice numbers are assigned, our product teams are considering future improvements - As part of this they are doing some discovery that we’d love to get your contribution to.
We'd like to invite you to share back though our survey here. Insights from this will help our product teams get a deepened sense of our invoicing users. Thanks
An error occurred while saving the comment Jim Morris
commented
Yep, it's BS that it's still an issue—like so many other things that should have been fixed by now.
Jim Morris
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We don't use third-party software or integrations...Autosave just plain sucks and is probably the singular, most disruptive and dumbest part of the "upgrades" brought in with "new" invoicing.
I know there are some folks out there that appear to like it, but so many of us don't and it is causing us no end of issues including monetary ones, in terms of staff time and productivity losses, not to mention direct fiscal hits (when mistakes caused by autosave lags don't get spotted before the invoices are sent!)...
Xero is all about the money, these days, so surely you should understand that?
Make it optional for Pete's sake!