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Hi, I was also directed here by Xero Support...Auto-Save has only recently started causing me issues when invoicing. The program slows down to a frustrating rate as it auto-saves after every entry, so to complete one line can take a minute. Try completing an invoice with 40 lines! That's 40 minutes to enter 1 invoice!! Can the auto save be less aggressive, have it do it every 20 seconds not every 3-5 seconds? Thanks

I also have been directed here and not useful at all, i DO NOT want my invoices to auto save, sometimes i need to go into them, then not use them at all for some reason or other, but it takes the invoice and auto saves it anyway! so frustrating!
Even if you go back a page or try to come out of it, it saves it
The old Xero never used to do this, you could come out of them with out any consequence at all
Come on Xero! sort it out, its clearly causing issues for everyone

Heather Plews

I looked at previous ideas where people discussed their lost transactions (bills, invoices, money sped, money received, journals). The annoying thing that Xero does not warn you when you close the browser tab with UNSAVED record. That is the way to lose your records. It does happen to me; I will discover unsaved bills when the suppliers send me their statement.

The proposed decision was to issue a warning (as, for example, Xero does in custom reports when you change the layout) so you won't lose your unsaved record.

Instead of this Xero invented autosave. We did not ask for that.

Please make the autosave optional and create a warning for all type of transactions when we are trying to close the browser tab.

To be fair , the auto save only causes me issues once I reach about 40 lines on the invoice . it slows down to a frustrating rate after 40 lines .May question is can the auto save be less aggressive , have it do it every 20 seconds not every 3-5 seconds like it does now or can we have the option to turn it off and on at out deciding?. not an totally automated feature and being a hinderance , as it is now ?.. its great idea but just too aggressive in its frequency of saving the invoice as is...

I also have been directed here and not useful at all, i DO NOT want my invoices to auto save, sometimes i need to go into them, then not use them at all for some reason or other, but it takes the invoice and auto saves it anyway! so frustrating!
Even if you go back a page or try to come out of it, it saves it
The old Xero never used to do this, you could come out of them with out any consequence at all
Come on Xero! sort it out, its clearly causing issues for everyone

Important

auto-save triggers once a customer is added to the invoice so one work-around is to create the invoice (use plus symbol to create new invoice, not through customer account), fill in the invoice details and only then add the customer. not sure this works for everyone but for people using apps like zapier, works well. hope this helps!

I have logged a support ticket and was directed to here. Seems it's a very common problem for everyone! My issue is not resolved, so I guess I'll be keeping my ticket open....

I'd also like the option to turn off Autosave, but for a different reason. When I am completing the fields for an invoice, Autosave causes the focussed field to reset back to Contact name while I am editing other fields, leading to me keying the my value into the wrong field. This is a small but unnecessary pain, especially when I am keying in a batch of 20 or so invoices to Xero. I am currently inclined to add my invoices to a spreadsheet and import them, rather than use the new invoice form.

auto-save function is removing my invoice numbers after i copy them in. Please give us the option to turn off this feature. This is echo'd by many other people within Xero Forums.

Really good points Jim.

Let's work together for change and try to stop the Directors from being captured by Management, as they seem to be at present.

That's a good point, Chris. I might have to look into getting some shares just for that purpose.

Folks, the more we just keep commenting here, the more Xero can just ignore us. We need to start leveraging their system to support our goals.

Each time one of these issues arises, every single person needs to make a support ticket. If they offer no solution, refuse to close the ticket or make a new one.

They will be using a ticket system like Zendesk, and those are used as KPI indicators at high-level meetings with executives...the sort of meetings where KPIs actually mean things and where said KPIs also eventually find their way into annual share reports.

So, if there are a lot of open tickets, questions will be asked as to why...questions whose answers we can affect by refusing to bend to Xero's gaslighting.

We need to start hitting Xero where it will have an impact on those high enough up the ladder that can easily ignore our complaints here in this forum.

Couple that with commenting on every social media post you see to get the word out publicly. For example, every time you see Xero's ad on Facebook for 90% off for new customers, make a comment so other folks see it. I have a templated comment that I post every time I see their ads. I'm already starting to see more activity each time I post it.

ALSO, never forget the AGM!
If you are a shareholder, you can bring up your concerns under General Business
OR
If you can get enough shareholders/shares, you can propose an Agenda Item of "no confidence in the Product Development Team and Directors in managing user requests. This is a non-bonding resolution however the Directors have to respond. I have used this in the past and they do not like it!

I did this some time ago in my own name and it got the attention of the Directors.

Xero has made it clear in a previous response that they have no intention of adding an option to disable auto save. The best way to communicate our disapproval is to place opinion comments on their media campaigns and add negative reviews on all forums. Perhaps when their advertising budget is squandered due to our warnings to prospective clients, Xero may start to act reasonably and produce a key function like invoicing that is actually fit for purpose.

Really Xero?? It can't be that hard to sort this issue out. Please communicate with users where this is at. We need to know you are not just reading our frustration but are acting on this.
Given the release of this sub standard product the very least you can do is provide a timeline of when we can expect issues to be acted on and resolved.
It would make sense to allocate all resources to sorting out all that is so wrong with this than to spend time developing AI and the like as you will lose customers in the interim if this drags on and your AI could well be redundant.
Please please please. It is getting very difficult to be polite about it anymore. We don't want to hear that you understand blah blah blah. We need to hear that you are doing something to resolve it.

I have to input self billing sales invoice as well as raising sales invoices using the next number in the sequence. This has now caused gaps in the numbering sequence that I will need to explain to the auditors!!!!

Autosave is so frustrating. Please get rid of it!

I logged a case with Xero support because as I would type new invoice numbers over the default numbers it would revert back to defaults or insert them in the middle of the numbers I was entering.
This turns out to be an issue caused by autosave and the advice was to wait until the autosave finishes. Who has time to pause for a few seconds on each invoice when you have hundreds to enter? Now if I don't check every invoice number I end up with a lot of errors.
Autosave is total overkill when most of my invoices are one line only.
It slows everything down and massively impacts my work-flow.
I didn't switch to new invoicing until I absolutely had to due to the loss of functionality. Now Xero needs to be fixing these things that are deficiencies in the software and looking after us long-term users.

Please Xero listen and fix it - make autosave optional.

You're so correct - all Xero does is totally ignore any suggestions by users!

It is insulting.

I can not believe how thick skinned they are.

I agree. Another issue I've now found - I do batch invoicing based on groups and in some cases there are up to 47 in a group. You would think that creating draft invoices for them would only include that group e.g 22 which are the current ones in that group, instead stupid Xero says there's 42 and then when you create them it gives a message saying sorry but 20 from your group couldn't be created but no link to click on to see what ones they are. This didn't happen in classic as I've done my invoices this way for a few years now.

Example of what see now - it also now doesn't even do them in alphabetical order but in invoice order instead which it used to in classic if I remember rightly and made it easier to check I had all the current.
I'm lodging it as a case but suspect they won't do anything since they aren't really fixing any of the issues we are all complaining about any way.